Mediclinic City Hospital Dubai: appointment, doctors, fees, emergency, insurance, parking and map
Mediclinic City Hospital is a large private multispecialty hospital in Dubai Healthcare City. It is one of the most searched private hospitals in Dubai for appointments, maternity, paediatrics, cardiology, oncology, orthopaedics, emergency care, robotic surgery, radiology, health packages and specialist consultations.
This guide is written for patients and families who want practical help before visiting: which number to call, how to book, what to ask about fees, how insurance approval works, where to park, how to reach by metro, when to use emergency, how to request medical reports and which DHA services can help if there is a medical or insurance complaint.
Call 800 1999 for Dubai appointments and general enquiries. Mediclinic City Hospital is in Dubai Healthcare City. Emergency numbers listed by Mediclinic are 999/998, and hospital Emergency Reception is 04 435 9999.
This page is about Mediclinic City Hospital in Dubai Healthcare City. Mediclinic also has other Dubai facilities, including Mediclinic Parkview Hospital and Mediclinic Welcare Hospital. Before booking, confirm that your doctor or service is at City Hospital, not another Mediclinic branch.
Mediclinic City Hospital address, phone number, email and contact details
Mediclinic City Hospital is located in Dubai Healthcare City, one of Dubai’s main medical districts. The hospital’s public contact page lists 24/7 calling on 800 1999, appointment and enquiry emails, basement parking, valet parking and metro access.
| Detail | Information | Practical action |
|---|---|---|
| Full name | Mediclinic City Hospital | Use the full name when booking because Mediclinic has multiple UAE locations. |
| Address | Dubai Healthcare City, P.O. Box 505004, Dubai, UAE | Use Google Maps before leaving because DHCC has several buildings, wings and entrances. |
| Main Dubai phone | 800 1999 | Use for appointments, general enquiries, call routing and branch confirmation. |
| Landline | 04 435 9900 | Useful if the toll-free line is busy or you need hospital switchboard support. |
| Appointments email | appointments@mediclinic.ae | Useful for written appointment requests and follow-up confirmation. |
| General enquiries | enquiries@mediclinic.ae | Use for non-urgent general questions. |
| Telemedicine email | telemed@mediclinic.ae | Ask if your concern is suitable for telemedicine rather than an in-person visit. |
| Emergency reception | 04 435 9999 | For hospital emergency reception enquiries. For life-threatening symptoms, call 998 or 999. |
| Official website | Mediclinic City Hospital official page | Use official pages for doctors, specialities, appointments, insurance, reports and services. |
“I want an appointment at Mediclinic City Hospital in Dubai Healthcare City. Please confirm the doctor name, speciality, appointment time, consultation fee, insurance coverage, approval requirement, parking/valet option and how early I should arrive.”
Which care route should you choose?
Mediclinic City Hospital has routine appointments, emergency care, specialist units, health packages, maternity-related services, paediatric care, cancer services, telemedicine and report follow-up. Choosing the wrong route can waste time and money.
Use for stable symptoms, specialist consultation, second opinion, follow-up, health screening, maternity consultation, paediatrics, dermatology, ENT, orthopaedics, cardiology and other planned care.
Use for chest pain, stroke symptoms, severe breathing difficulty, major injury, heavy bleeding, seizure, unconsciousness, severe allergic reaction or sudden weakness.
Use only when the doctor agrees it is suitable. It can help with stable follow-ups or result discussions, but it is not for urgent symptoms or cases requiring examination.
If the symptom is sudden, severe, worsening quickly or possibly life-threatening, choose emergency. If the symptom is stable, book OPD. If it is a follow-up or report discussion, ask if telemedicine is safe.
How to book a Mediclinic City Hospital appointment
Mediclinic’s booking page lists appointment support through Mediclinic app/website, phone, WhatsApp and email. For Dubai appointments, the official appointment number is 800 1999. Use the steps below to avoid being booked at the wrong facility or wrong department.
- Confirm the hospital: say “Mediclinic City Hospital, Dubai Healthcare City” because Mediclinic has more than one Dubai hospital/clinic.
- Choose the speciality: use the official services and specialities page if you are not sure.
- Find the doctor: use the official Find a Doctor page to search doctors by speciality and language.
- Book through official route: call 800 1999, use Book an Appointment, or use the Mediclinic app if you prefer digital booking.
- Ask about fees: confirm consultation fee, co-pay, follow-up rules and whether tests or scans require separate payment or approval.
- Confirm insurance: ask if your insurer, TPA, network and exact plan are accepted for that doctor and service.
- Prepare documents: carry Emirates ID/passport, insurance card, old reports, prescriptions, scans, allergy list and payment method.
- Arrive early: first-time patients should allow time for registration, insurance eligibility checks and navigation inside DHCC.
Always confirm the hospital location, not just the doctor. A doctor may practise across Mediclinic locations, or availability may change by day.
Mediclinic City Hospital fees, consultation charges and cost questions
Mediclinic City Hospital does not publish one universal consultation fee for every doctor and specialty. This is normal for private hospitals because cost can change by doctor level, speciality, first visit or follow-up, insurance network, co-pay, pre-authorisation, diagnostics, emergency triage, procedures, medicines and admission status.
| Cost area | Why price can change | Question to ask before paying |
|---|---|---|
| OPD consultation | Doctor level, specialty, first visit, follow-up policy, insurance network and co-pay. | “What is the cash consultation fee and my insurance co-pay for this exact doctor?” |
| Emergency visit | Triage, doctor assessment, monitoring, tests, medicine, procedures, observation or admission. | “When the patient is stable, can billing explain itemised charges and approval status?” |
| Laboratory tests | Test type, fasting need, urgent processing, approval and report timing. | “Is this test approved today, and what is the cash price if insurance rejects it?” |
| Radiology / imaging | X-ray, ultrasound, CT, MRI, PET/CT, contrast use, report timing and pre-authorisation. | “Does this scan need approval, and is contrast/report included in the estimate?” |
| Maternity | Antenatal plan, delivery type, room type, doctor fee, anesthesia, newborn care and NICU exclusions. | “Please explain delivery inclusions, exclusions and emergency C-section billing.” |
| Surgery | Surgeon, anesthesia, operating room, implants, consumables, medicines, room stay and ICU need. | “What is included, what is excluded, and what may be billed separately?” |
| Health packages | Package type, active offer date, tests included, consultation, report review and add-ons. | “Is the package active today, and does it include consultation, reports and follow-up?” |
| Medical report | Official page says detailed medical reports are issued in 2–5 working days for AED 100. | “Do I need a medical report, lab result copy, radiology image CD, or doctor summary?” |
If your case is not urgent, call your insurer before visiting. Ask whether Mediclinic City Hospital is in-network for your exact plan and whether the doctor, tests, scan, pharmacy and procedure require pre-authorisation.
Mediclinic City Hospital doctors: how to choose the right specialist
The official doctor directory lists doctors across a wide range of specialities. It is useful because users can search by speciality and doctor name. But the practical question is not only “who is available?” The better question is “who is suitable for my case, my insurance, my language preference and my follow-up plan?”
Ask whether the doctor is consultant, specialist or GP; whether they will review your results; and whether your insurance covers that exact doctor and department.
Ask who explains estimate, approval, risk, anesthesia, room type, follow-up, possible ICU/NICU need and what is excluded from the quote.
- Search by speciality first, then doctor name.
- Confirm the doctor is available at Mediclinic City Hospital, not another Mediclinic facility.
- Ask if the doctor speaks your preferred language if that matters for medical understanding.
- Ask whether follow-up after lab or radiology results is included or billed separately.
- For complex surgery, ask for written estimate and pre-authorisation status.
- For maternity, ask whether your chosen doctor is available for antenatal care, delivery planning and emergency changes.
- For children, confirm whether you need general paediatrics or a paediatric subspecialist.
- Use Dubai Medical Registry if you want to verify a Dubai-licensed healthcare professional or facility.
Departments, treatments and services at Mediclinic City Hospital
Mediclinic City Hospital’s official pages list a broad range of specialities, including emergency medicine, cardiology, cardiothoracic surgery, dermatology, ENT, endocrinology/diabetes, family medicine, gastroenterology/hepatology, general surgery, gynaecology, neonatology, nephrology/dialysis, neurology, neurosurgery, nuclear medicine, obstetrics and gynaecology, oncology, ophthalmology, orthopaedics, paediatrics, pathology/laboratory medicine, physiotherapy and rehabilitation, radiology, robotic surgery, urology, vascular surgery and more.
| User need | Likely service | Practical guidance |
|---|---|---|
| Chest pain, palpitations, high blood pressure | Cardiology, emergency, heart and vascular services | Use emergency for severe chest pain, fainting, sweating, breathlessness or sudden symptoms. |
| Fever, infection, diabetes, thyroid, chronic disease | Family medicine, internal medicine, endocrinology, laboratory | Carry old blood tests, medicine list, glucose/BP readings and allergy details. |
| Child fever, newborn care, paediatric specialist | Paediatrics, neonatology, paediatric subspecialties | Ask if the case needs general paediatrics, emergency or a paediatric subspecialist. |
| Pregnancy, delivery, women’s health | Obstetrics and gynaecology, fetal maternal medicine, maternity services | Ask about doctor availability, package/estimate, room, anesthesia, newborn care and NICU exclusions. |
| Joint pain, fracture, sports injury, spine pain | Orthopaedics, spine surgery, physiotherapy, radiology | Ask if X-ray, MRI, physiotherapy or procedure approval is needed. |
| Sinus, hearing, throat, dizziness | ENT, audiology where appropriate | Ask if hearing test, endoscopy or minor procedure is billed separately. |
| Kidney stones, urinary symptoms, prostate | Urology, radiology, laboratory | Carry urine tests, ultrasound, CT scan or PSA reports if available. |
| Skin, hair, rash, allergy-like symptoms | Dermatology, allergy/immunology where appropriate | Ask if procedure, medicine, allergy testing or laser is separate from consultation. |
| Cancer diagnosis, chemotherapy, radiotherapy, PET/CT | Comprehensive Cancer Centre, oncology, radiotherapy, nuclear medicine | Bring biopsy, imaging, pathology, treatment history and insurance approval documents. |
| Robotic or advanced surgery | Robotic surgery, general surgery, urology, gynaecology and relevant surgical departments | Ask about surgeon, anesthesia, room stay, consumables, post-op visits and insurance approval. |
Mediclinic City Hospital Comprehensive Cancer Centre
Mediclinic City Hospital’s Comprehensive Cancer Centre is located in the North Wing at Dubai Healthcare City. The centre is important for users searching oncology, radiotherapy, PET/CT, breast centre, medical oncology, paediatric oncology and cancer treatment in Dubai.
Patients with confirmed or suspected cancer, abnormal imaging, biopsy results, oncology follow-up needs, radiotherapy referral or second-opinion needs.
Biopsy/pathology report, PET/CT, MRI, CT, blood tests, treatment summary, medication list and previous oncology notes.
Ask about oncology consultation, chemotherapy, radiotherapy, scans, pathology, pre-authorisation and treatment cycle approvals.
The official Comprehensive Cancer Centre page lists a separate cancer centre number and North Wing location. If your appointment is for oncology, confirm whether you should report to the main hospital or North Wing.
Health packages, maternity and screening questions
Mediclinic publishes Dubai health package information and health package categories. Packages can be useful for preventive screening, but patients should confirm active offers, package location, exclusions, add-ons and report review before paying.
| Package / planned care area | Useful for | What to confirm |
|---|---|---|
| Essential health package | Basic preventive check-up with physician consultation and common laboratory tests. | Ask current price, discount validity, fasting rule, tests included, add-ons and report discussion. |
| Comprehensive health package | More detailed check-up for people with chronic risk, family history or lifestyle risk factors. | Ask if additional metabolic, liver, kidney and cardiovascular tests are included. |
| Maternity services | Antenatal visits, delivery planning, maternity rooms and newborn care. | Ask package/estimate, doctor fee, anesthesia, room, NICU, C-section and emergency change policy. |
| Cancer screening | Breast, oncology or other screening based on age/risk/doctor advice. | Ask if consultation, imaging, pathology and report explanation are included. |
| Cardiac / specialist screening | Heart risk, palpitations, family history, high BP or cholesterol concerns. | Ask whether ECG, echo, stress test, lab or cardiologist review is part of the package. |
| Robotic/surgical treatment | Planned surgical care where advanced technology may be suitable. | Ask surgeon, hospital stay, pre-op tests, anesthesia, OT, consumables and follow-up costs. |
- Open the official Dubai health packages page.
- Check the package category and eligibility.
- Call 800 1999 and confirm if the package is available at Mediclinic City Hospital.
- Ask if consultation, tests, imaging, report, add-ons and follow-up are included.
- Ask whether insurance applies or if the package is self-pay only.
- For maternity, surgery or oncology-related estimates, request written inclusions and exclusions.
Insurance and payment at Mediclinic City Hospital
Mediclinic City Hospital’s insurance page says it has direct billing facilities with most insurance companies in Dubai, and it lists many accepted insurance cards. But users should not assume every plan covers every doctor or service. The hospital itself advises patients to contact their insurance company or third-party provider for coverage, limits and exclusions.
Ask if your insurance card is valid for this doctor, department and outpatient visit.
Ask if lab, radiology, medicine or procedure needs separate approval.
Ask for pre-authorisation, estimate, deposit requirement, room category and exclusions.
- Carry a valid insurance card every time you seek direct billing.
- Call the Mediclinic insurance department if you are unsure about card acceptance.
- Ask your insurer or TPA whether Mediclinic City Hospital is in-network for your plan.
- Ask whether pre-authorisation is needed for admission, surgery, imaging, procedures or maternity.
- Keep approval SMS, emails, invoices, prescriptions and medical reports.
- Read exclusions carefully, especially for maternity, dental, cosmetic, chronic disease, oncology and elective procedures.
Mediclinic City Hospital’s insurance page lists insurance department numbers 04 435 9893, 04 435 9790 and 04 435 9990. Use these for insurance-specific questions, but also confirm directly with your insurer.
Parking, valet, metro and arrival tips
Parking is a high-intent question for Dubai Healthcare City because visitors may be dealing with appointment stress, children, elderly family members, pregnancy, pain or limited mobility. Mediclinic’s official contact page says visitor parking is available in the basement of both Mediclinic City Hospital and the North Wing, and valet parking is available at the front entrance of both buildings for AED20.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Basement parking | Planned appointments, family visits, follow-ups, lab tests and report collection. | Arrive early because basement access and internal walking time can add minutes. |
| Valet parking | Elderly patients, pregnancy, children, mobility issues or painful conditions. | Official page lists AED20 valet at front entrance of both main hospital and North Wing. |
| Metro | Visitors who can walk comfortably and want to avoid parking. | Dubai Healthcare City Metro Station is on the Green Line and is walkable from the hospital. |
| Taxi / ride app | Patients who should not walk far or drive after treatment. | Use “Mediclinic City Hospital Dubai Healthcare City” and confirm main building or North Wing. |
| Drop-off first | Pregnant patients, children, elderly patients, wheelchair users or severe pain. | Drop the patient at the correct entrance first; another adult can manage parking or valet. |
If your appointment is at the Comprehensive Cancer Centre or a North Wing service, confirm the correct entrance before arriving. A few minutes of entrance confusion can feel much longer when the patient is unwell.
Mediclinic City Hospital Google Map
Use the map below for orientation. Open the route on your phone for live traffic, parking entrance, drop-off point and Dubai Healthcare City internal road guidance.
Medical reports, lab results and radiology records
Mediclinic City Hospital’s medical reports page explains that lab and radiology results are usually discussed at follow-up. Routine reports may take time to reach the doctor, some blood tests can take longer, and radiology reports may be generated same day or in a day or two depending on the case. A formal medical report requires a Request for Release of Medical Information form.
| Need | Official process / timing | Practical patient action |
|---|---|---|
| Lab results | Usually discussed at follow-up. Some blood tests may take up to two weeks. | Ask the doctor when to book follow-up and whether urgent results will trigger a faster call. |
| Radiology report | Radiologist reports are shared with the referring doctor; some are same day and some take one or two days. | Ask whether you need the image CD, report copy, or only doctor review. |
| Medical report | Request form required; official page states 2–5 working days and AED100 fee. | Use the official medical reports page and main reception route. |
| Email/fax release | Reports are not emailed or faxed unless the release form is submitted. | Submit the proper form and check that your registered email and ID details are correct. |
DHA and UAE government services that may help patients
Mediclinic City Hospital is a private hospital, but Dubai official services can help patients verify healthcare professionals, file medical complaints, submit insurance complaints and handle emergency situations.
| Need | Official route | How it helps |
|---|---|---|
| Verify a doctor or facility | Dubai Medical Registry | Search Dubai-registered healthcare professionals and facilities. |
| Medical complaint | DHA Submit Medical Complaint | DHA lists this as a free service for complaints against healthcare professionals or facilities. |
| Insurance complaint | DHA insurance complaint service | Use for complaints, feedback or disputes involving insurance companies. |
| DHA help | Contact DHA | DHA support includes 800 342 inside UAE and +971 4 599 1200 outside UAE. |
| Emergency numbers | UAE emergency guidance | Use 998 for ambulance, 999 for police and 997 for fire/civil defence. |
Keep appointment messages, invoices, doctor name, date, diagnosis, reports, prescriptions, insurance approval/rejection messages and the hospital’s written response. A clear timeline helps more than a complaint without documents.
Emergency guidance: when not to wait for an appointment
Mediclinic’s emergency page lists UAE emergency numbers 999/998 and says calls to those numbers are answered by UAE Government emergency services. It also lists Mediclinic City Hospital Emergency Reception as 04 435 9999.
Call 998 for ambulance, 999 for police or 997 for fire/civil defence in the UAE. Go to the nearest emergency department for severe chest pain, stroke signs, unconsciousness, serious breathing difficulty, heavy bleeding, major injury, seizure, poisoning, severe allergic reaction or sudden weakness.
- Emergency patients may be prioritised by severity, not arrival order.
- Do not delay emergency care to collect documents.
- If possible, bring Emirates ID, insurance card, medicine list and allergy details.
- Once the patient is stable, ask billing for itemised charges and insurance approval status.
- For hospital emergency reception enquiries, call 04 435 9999.
Mediclinic City Hospital official video playlist
This official YouTube playlist from Mediclinic Middle East is useful for users who want to see real Mediclinic City Hospital-related content before visiting. Videos are helpful for orientation, but appointment timing, fees, doctors, insurance and parking should still be confirmed directly.
If the playlist does not load, open the official YouTube channel: Mediclinic Middle East on YouTube.
Local insider tips for a smoother Mediclinic City Hospital visit
- Use morning appointments for complex visits. If you may need lab tests, scans or approvals, morning slots give more same-day processing time.
- Confirm main building vs North Wing. Cancer centre and some specialised services may use the North Wing.
- Carry old reports. Previous lab results, scans, discharge summaries and prescriptions can reduce repeat testing and confusion.
- Save all confirmations. Screenshot appointment time, doctor name, insurance approval and package terms.
- Ask follow-up rules before leaving. Follow-ups may be time-limited or billed differently depending on doctor and insurance.
- For maternity, ask exclusions in writing. Focus on room, anesthesia, newborn care, NICU, emergency C-section, doctor fees and room upgrades.
- For surgery, ask for a complete estimate. Include surgeon, anesthesia, operating theatre, room, implants, medicines, consumables and ICU possibility.
- Use valet for high-stress visits. AED20 valet may be worth it for elderly patients, pregnancy, paediatric visits or pain.
- For metro users, check walking comfort. Dubai Healthcare City Metro is close, but heat and patient condition matter.
- For insurance disputes, keep written proof. Verbal answers are hard to use later. Ask for approval/rejection in email, SMS or printed form.
FAQs about Mediclinic City Hospital
Where is Mediclinic City Hospital located?
Mediclinic City Hospital is located in Dubai Healthcare City, P.O. Box 505004, Dubai, UAE. It is accessible from Dubai Healthcare City Metro Station on the Green Line.
What is the phone number for Mediclinic City Hospital Dubai?
The main Dubai contact number is 800 1999. The hospital landline is 04 435 9900. For hospital emergency reception enquiries, the listed number is 04 435 9999.
How do I book an appointment at Mediclinic City Hospital?
You can call 800 1999, use Mediclinic’s official appointment page, use the Mediclinic app, or email appointments@mediclinic.ae. Always confirm the hospital location, doctor, speciality, fee, insurance and arrival time.
Does Mediclinic City Hospital have emergency service?
Yes, Mediclinic City Hospital has emergency services. Mediclinic lists emergency numbers 999/998 and Emergency Reception 04 435 9999. For life-threatening symptoms, call 998 for ambulance or 999 for police emergency.
How much is consultation at Mediclinic City Hospital?
There is no single public consultation fee for every doctor and speciality. Fees can vary by doctor, department, insurance, co-pay, tests, imaging and follow-up rules. Call 800 1999 to confirm the current fee.
Does Mediclinic City Hospital accept insurance?
Mediclinic City Hospital has direct billing facilities with many insurance companies and TPAs, but coverage depends on your exact card, plan, network, doctor, department and pre-authorisation. Carry a valid insurance card and confirm with your insurer.
What departments are available at Mediclinic City Hospital?
Departments and services include emergency medicine, cardiology, dermatology, ENT, endocrinology, family medicine, gastroenterology, general surgery, gynaecology, neonatology, neurology, oncology, orthopaedics, paediatrics, radiology, robotic surgery, urology and more.
Where can visitors park at Mediclinic City Hospital?
Official information says visitor parking is available in the basement of both Mediclinic City Hospital and the North Wing. Valet parking is available at the front entrance of both buildings at a charge of AED20.
Is Mediclinic City Hospital near the metro?
Yes. The hospital is accessible by foot from Dubai Healthcare City Metro Station on the Green Line. Check weather and walking comfort before choosing metro, especially for elderly or unwell patients.
How can I get medical reports from Mediclinic City Hospital?
For a formal medical report, submit the Request for Release of Medical Information form. Mediclinic states that medical reports are issued within two to five working days for a fee of AED100.
Final takeaway
For a smooth Mediclinic City Hospital Dubai visit, confirm the correct facility, doctor, speciality, fee, insurance approval, parking/valet option and required documents before leaving. Use emergency care immediately for severe symptoms. For planned visits, carry old reports, ask cost questions before tests, and keep written proof of appointments, approvals and package terms.