Mental health services in Dubai: Al Amal appointment, clinics, EHS card, emergency and map
Al Amal Psychiatric Hospital is an Emirates Health Services hospital in Dubai for specialist mental-health care. It serves patients from Dubai and the Northern Emirates and is listed by EHS as a JCI-accredited specialised hospital for mental health.
This page is written for patients and families who need practical answers before visiting: how to book, whether a referral is needed, what clinics are available, what documents to carry, how fees are handled, what an EHS Health Card does, when to use emergency care, where the hospital is, and which official services can help.
For EHS assistance, call 800 8877. EHS lists Al Amal outpatient mental-health service hours as Monday to Thursday 7:30 AM–3:30 PM and Friday 7:30 AM–12:00 PM. For immediate medical danger in the UAE, call 998 for ambulance or 999 for police.
This page is informational. It does not diagnose, replace a psychiatrist, or decide whether someone needs outpatient, inpatient, emergency, or community care. If someone may harm themselves or someone else, use emergency help immediately.
Al Amal Psychiatric Hospital contact number, address and hours
The official EHS facility page lists the hospital in Dubai with EHS call center number 800 8877 and email info@ehs.gov.ae. Map listings commonly show the hospital around Al Aweer / Al Rowaiyah Third in Dubai.
| Detail | Information | How to use it |
|---|---|---|
| Facility name | Al Amal Psychiatric Hospital | Use this exact name in EHS search, Google Maps and taxi apps. |
| Operator | Emirates Health Services | This matters because EHS Health Card and EHS referral routes apply. |
| Facility type | Hospital | It is not just a clinic; EHS lists outpatient, inpatient and community mental-health services. |
| Area | Al Aweer / Al Rowaiyah Third, Dubai | Use live navigation before leaving. The area is away from central Dubai and may require extra travel time. |
| EHS call center | 800 8877 | Use for appointment, referral, service, Health Card and facility guidance. |
| Direct phone found in map listings | 04 519 2500 | Useful for location and hospital contact, but EHS 800 8877 is the official call-center route. |
| info@ehs.gov.ae | Use for written non-urgent EHS support and follow-up. | |
| Outpatient service timing | Monday–Thursday: 7:30 AM–3:30 PM. Friday: 7:30 AM–12:00 PM. | Confirm before visiting, especially for first appointment, Friday timing or holiday changes. |
| Official page | EHS Al Amal Psychiatric Hospital | Use for final verification of facility services. |
How to book an Al Amal Psychiatric Hospital appointment
EHS mental-health service guidance says psychiatric appointments are booked through the Customer Happiness Center or EHS call center, with referral availability ensured before booking.
The process is more structured than a normal private-clinic booking because specialised outpatient psychiatry usually needs a valid Health Card and a referral from emergency, primary healthcare centers, or internal departments.
- Call EHS or visit Customer Happiness Center. Use 800 8877 and ask for Al Amal Psychiatric Hospital mental-health appointment guidance.
- Confirm referral requirement. EHS lists referral from emergency, primary health care centers or internal departments as a requirement for specialised outpatient clinics.
- Check Health Card status. EHS lists a valid Health Card as a requirement for this service.
- Carry Emirates ID. EHS lists a valid Emirates ID as the required document.
- Arrive 20 minutes early. EHS says patients should arrive 20 minutes before appointment and check in through Customer Happiness Center.
- Initial assessment happens first. Vital signs and initial assessment are documented before doctor examination.
- Doctor decides next step. The clinical examination may lead to treatment, lab tests, X-rays, medicines or admission if necessary.
- Pay fees if required. EHS states fees are determined according to the case, approved regulations and implemented procedures.
- Visit pharmacy if prescribed. EHS includes pharmacy visit for medications as part of the service process.
“I need an appointment for Al Amal Psychiatric Hospital. Please confirm whether I need a referral, whether my EHS Health Card is valid, what documents to bring, what clinic fits my case, whether fees apply, and whether I should go through emergency instead.”
Al Amal Psychiatric Hospital fees, EHS Health Card and government support
The official EHS mental-health service page does not publish one fixed consultation fee for every patient. It says fees are determined according to the case, approved regulations and procedures implemented.
The most important official cost-related detail is the EHS Health Card. EHS says the Health Card allows the holder to receive health and treatment services at EHS health facilities, and it can only be used at EHS facilities.
| Cost / document topic | Official detail | What the patient should do |
|---|---|---|
| Mental-health service fee | Fees are determined according to case, approved regulations and procedures. | Ask EHS/counter for the fee before the appointment or after assessment. |
| EHS Health Card | Required for specialised outpatient mental-health appointment booking. | Apply or renew before appointment if needed. |
| Health Card for UAE citizens | EHS lists AED 20. | Check current category and charges on EHS before applying. |
| Health Card for expatriate residents | EHS lists AED 100 for resident card with one-year validity. | Apply online using valid Emirates ID, and account for smart application/bank/typing-center fees if applicable. |
| People of Determination Health Card | EHS lists AED 50, with medical committee approval requirements. | Prepare valid Emirates ID, passport, residence copy and government medical report not older than 3 months if applicable. |
| Other charges | EHS lists AED 15 smart application fee, bank service charge, and extra typing-center charges if used. | Use EHS online service where possible to avoid unnecessary typing-center costs. |
| Insurance | EHS FAQ says insurance has been implemented in 10 hospitals and is being completed in remaining hospitals. | Do not assume private insurance covers psychiatric care. Ask EHS and your insurer/TPA before visiting. |
| Digital Care Centre | EHS says virtual non-emergency services through Digital Care Centre are free of charge. | Use for suitable non-emergency medical guidance/appointment management, not crisis or emergency risk. |
For planned care, ask about Health Card, referral, consultation fee, medicine cost and insurance before travelling. For emergency risk, do not delay care because of fee uncertainty.
Al Amal Psychiatric Hospital clinics and services
EHS lists several specialised outpatient mental-health clinics at Al Amal. This is the main reason the hospital appears in searches for affordable psychiatry, addiction treatment, child psychiatry and government mental-health services in Dubai.
| Clinic / service | Who it is for | Practical booking note |
|---|---|---|
| General Adult Psychiatry Clinic | Adults needing psychiatric assessment, medication review, treatment planning or follow-up. | Ask if referral and Health Card are ready before booking. |
| Child and Adolescent Psychiatry Clinic | Children and teenagers needing mental-health assessment or follow-up. | Parent/guardian should ask what documents, school reports or previous assessments to bring. |
| Older Adult Psychiatry Clinic | Older adults with memory, mood, behavior, anxiety, depression or related psychiatric concerns. | Bring medication list, medical history, caregiver observations and previous reports. |
| Addiction Psychiatry Clinic | Patients needing addiction-related psychiatric assessment and treatment planning. | Ask what referral route, confidentiality rules and support services apply. |
| Intellectual Disability Psychiatry Clinic | People of determination or patients with intellectual disability and mental-health needs. | Bring disability documentation, previous assessments, caregiver details and current care plan. |
| Forensic Psychiatry Clinic | Cases referred from public prosecution and courts. | This is not a normal self-booking clinic; EHS lists it for legal/judicial referrals. |
| Inpatient Mental Health Services | Patients who need admission after clinical assessment. | Admission is decided by doctors after evaluation, not by online request alone. |
| Community Mental Health Services | Patients who need follow-up and support beyond a single hospital visit. | Ask the doctor whether community care is part of your treatment plan. |
Who should consider Al Amal Psychiatric Hospital?
Al Amal is useful for people looking for EHS mental-health services, government hospital psychiatry in Dubai, addiction psychiatry, child/adolescent psychiatry, older-adult psychiatry, intellectual disability psychiatry or inpatient/community mental-health support.
For non-emergency assessment, diagnosis, medication plan, psychotherapy referral, follow-up and long-term treatment planning.
For child/adolescent clinic needs, bring parent/guardian details, school notes, previous reports and medication history if available.
If there is immediate danger, do not wait for routine appointment. Use emergency services or go to the nearest emergency department.
Some cases begin through primary healthcare referral, some through emergency, some through internal department referral, and some through legal/judicial referral for forensic psychiatry. Call EHS first if you are unsure.
Referral, documents and first-visit checklist
EHS guidance says specialised outpatient mental-health appointments require referral availability, a valid Health Card and valid Emirates ID. Preparing these before the visit can reduce wasted trips.
| Item | Why it matters | What to prepare |
|---|---|---|
| Valid Emirates ID | EHS lists it as required document. | Carry original Emirates ID and keep a digital copy if possible. |
| EHS Health Card | EHS lists a valid Health Card as a requirement. | Apply/renew through EHS before appointment if needed. |
| Medical referral | EHS lists referral from emergency, primary healthcare center or internal department. | Ask EHS whether your referral is valid for Al Amal and the correct clinic. |
| Previous psychiatric reports | Helps doctors understand diagnosis, medication history and treatment response. | Bring prescriptions, discharge notes, therapy reports and previous assessments. |
| Current medicine list | Psychiatric medicines can interact with other medicines. | Write name, dose, timing, start date and side effects. |
| Family/caregiver notes | Useful when symptoms affect sleep, behavior, memory or functioning. | Bring a short written timeline of symptoms and concerns. |
| School/work documents | Useful for child/adolescent, ADHD-like, learning, work stress or disability-related concerns. | Bring school reports, HR notes, previous assessments or accommodation letters if available. |
Write a one-page symptom timeline before you go: when symptoms started, what changed, medicines tried, side effects, sleep/appetite changes, family history and any safety concerns. This helps the doctor faster than a long verbal explanation at reception.
Inpatient mental-health and community services
EHS lists Inpatient Mental Health Services and Community Mental Health Services at Al Amal. The EHS mental-health service FAQ says a patient may be admitted to the psychiatry department through the patient admission office if necessary at Al Amal Psychiatric Hospital.
| Service | What it means | Important user note |
|---|---|---|
| Outpatient clinic | Doctor assessment, treatment plan, lab/tests if needed, medicine and follow-up. | Best for stable patients who do not need admission. |
| Inpatient service | Hospital admission for patients who need closer psychiatric care and monitoring. | Admission is decided after clinical assessment, not by personal preference alone. |
| Community mental health | Ongoing support and care planning beyond a single hospital appointment. | Ask the doctor if community follow-up is suitable for your case. |
| Emergency referral | Some cases may enter care through emergency or internal referral. | Use emergency route if risk is immediate or symptoms are severe. |
“If admission is needed, who explains the admission process, rights, expected duration, family communication, phone/belongings rules, discharge planning, fees and medicines?”
Supportive medical services at Al Amal
EHS lists supportive medical services as internal referrals only. This means patients should not assume they can directly book each service without doctor assessment.
| Supportive service | Official status | What it may support |
|---|---|---|
| Electroconvulsive Therapy | Internal referral only | Used only when clinically indicated and explained by the treating team. |
| Occupational Therapy | Internal referral only | Functional recovery, daily routine, coping skills and rehabilitation support. |
| GP and Family Medicine | Internal referral only | Physical health checks, medication-related monitoring and general medical support. |
| Radiology Services | Internal referral only | Imaging when doctor assessment requires it. |
| Laboratory Services | Internal referral only | Blood tests or medical checks before/after treatment when needed. |
| Psychology Clinic | Internal referral only | Assessment, therapy or psychological support when the treating team refers. |
Doctors, schedules and what users should know
The public EHS facility page lists clinic categories and services, but it does not publish a stable doctor-by-doctor public schedule for every psychiatrist, psychologist or therapist. Do not invent doctor names or timings.
Patients are usually directed by clinic type, referral, appointment availability and clinical need, not just by choosing a doctor from a public directory.
Call EHS 800 8877 and ask for the current clinic timing, doctor availability, referral route and expected waiting time.
- Ask whether the clinic is adult, child/adolescent, older adult, addiction, intellectual disability or forensic psychiatry.
- Ask if you need referral from an EHS primary healthcare center or emergency department.
- Ask whether appointment is with psychiatrist, psychologist, therapist or another team member.
- Ask if lab tests, medicine review or psychology referral may be needed.
- Ask if follow-up is booked before leaving the hospital.
- Ask how reports, prescriptions and medical letters are requested.
Emergency and crisis guidance
Routine outpatient booking is not for immediate risk. If someone is at risk of self-harm, harm to others, severe withdrawal, psychosis, unsafe behavior, overdose, severe agitation, or is unable to stay safe, use emergency support immediately.
In the UAE, call 998 for ambulance or 999 for police. You can also go to the nearest emergency department. For Al Amal-specific hospital guidance, call EHS at 800 8877 or the hospital number shown in map listings at 04 519 2500.
Use emergency help for immediate danger, severe confusion, unsafe behavior, overdose, sudden serious worsening or risk to self/others.
If safe, bring Emirates ID, current medicines, old reports, allergies and a family/contact person. Do not delay emergency care to collect paperwork.
If you are helping someone else, stay calm, avoid arguments, remove immediate dangers where safe, and call emergency support if risk is urgent.
Patient rights, privacy and mental-health law basics
Dubai Government’s mental-health page explains that UAE Federal Law No. 10 of 2023 governs psychiatric patient care and aims to protect patient rights and dignity, reduce the impact of mental-health conditions and support social integration.
| Right / protection | What it means for patients |
|---|---|
| Clear explanation | Patients have the right to receive clear explanations of their rights, treatment plan and potential risks. |
| Complaint route | Patients have the right to file complaints through official/hospital channels. |
| Psychotherapy and medication | The law recognises access to psychotherapy and medication as part of psychiatric care. |
| Dignity and civil rights | Care should respect patient dignity and civil rights. |
| Family involvement | Ask the care team what information can be shared and what consent is required. |
| Medical report request | EHS Customer Happiness Center services include request a medical report and submit medical complaints. |
Before discussing sensitive details at reception, ask where private conversation is possible. For family members, ask what consent is needed before information can be shared.
Parking, taxi and arrival tips for Al Amal Hospital
Al Amal is not in a dense central-Dubai hospital cluster. Many visitors will need car, taxi or ride app. Because the hospital is in the Al Aweer / Al Rowaiyah Third area, plan extra travel time and use live navigation.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, caregivers, patients carrying documents, children or older adults. | Call before visiting and ask where patients/visitors should park today. |
| Taxi / ride app | Patients who should not drive, or families unfamiliar with Al Aweer roads. | Use “Al Amal Psychiatric Hospital, Al Aweer / Al Rowaiyah Third, Dubai.” |
| Emergency arrival | Immediate risk, unsafe symptoms or severe deterioration. | Call emergency services or go to nearest emergency department. Do not drive yourself if unsafe. |
| First outpatient visit | Referral-based appointment or EHS booking. | Arrive 20 minutes early as EHS instructs, and bring Health Card and Emirates ID. |
Ask the call center to confirm the map pin or nearby landmark before travelling. “Al Amal” can appear in unrelated listings, and wrong pins can waste time.
Al Amal Psychiatric Hospital Google Map
Use this map for orientation only. Open live navigation on your phone before leaving because road access and traffic around Al Aweer / Al Rowaiyah can change.
Al Amal Psychiatric Hospital video overview
This public video gives a visual overview of Al Amal Psychiatric Hospital and its role in UAE mental-health care. Use it for orientation only; appointment, referral, Health Card and emergency decisions should be confirmed through EHS or emergency services.
Local patient tips before visiting
- Call before travelling. Confirm appointment, referral, Health Card, Emirates ID and clinic type.
- Do not stop psychiatric medicine suddenly. If medication is causing problems, call your doctor or seek urgent medical advice instead of stopping alone.
- Use the right route. Stable planned care uses referral/appointment. Immediate danger uses emergency services.
- Write symptoms down. Include sleep, appetite, mood, anxiety, substance use, hallucinations, unsafe thoughts, medicine changes and triggers.
- Bring a trusted person if helpful. For children, older adults, addiction concerns, severe symptoms or memory issues, a family/caregiver history can help.
- Ask about follow-up before leaving. Know how to book the next visit, medicine refill, report request and emergency contact.
- Ask what is private. If you are concerned about confidentiality, ask the care team how patient information is handled.
- Plan travel time. Al Aweer is not central for many Dubai residents, so allow extra time for taxi/car route.
FAQs about Al Amal Psychiatric Hospital
Where is Al Amal Psychiatric Hospital located?
Al Amal Psychiatric Hospital is in Dubai, commonly shown on maps around Al Aweer / Al Rowaiyah Third. Use live navigation and confirm the location with EHS before visiting.
What is the phone number for Al Amal Psychiatric Hospital?
The official EHS call center number is 800 8877. Map listings also commonly show 04 519 2500 for Al Amal Psychiatric Hospital.
How do I book an appointment at Al Amal Psychiatric Hospital?
EHS says mental-health appointments are booked through Customer Happiness Center or EHS call center, while ensuring referral availability. Call 800 8877 and ask about referral, Health Card and clinic type.
Do I need an EHS Health Card for Al Amal Psychiatric Hospital?
Yes, EHS lists a valid Health Card as a requirement for mental-health specialised outpatient clinic appointment booking.
What documents should I bring?
Bring valid Emirates ID, EHS Health Card, medical referral if required, previous psychiatric reports, prescriptions, medication list, allergy details and any school/work/caregiver notes relevant to the case.
What clinics are available at Al Amal Psychiatric Hospital?
EHS lists child and adolescent psychiatry, general adult psychiatry, older adult psychiatry, addiction psychiatry, intellectual disability psychiatry and forensic psychiatry for public prosecution/court referrals.
Does Al Amal Psychiatric Hospital have inpatient care?
Yes. EHS lists inpatient mental-health services. EHS mental-health service FAQ says a patient may be admitted to the psychiatry department through the patient admission office if necessary at Al Amal.
How much does Al Amal Psychiatric Hospital cost?
EHS does not publish one fixed mental-health consultation fee for all cases. The official service page says fees are determined according to case, approved regulations and procedures. Ask EHS before the visit when the case is not urgent.
What are Al Amal Psychiatric Hospital timings?
EHS mental-health service timings are Monday to Thursday 7:30 AM–3:30 PM and Friday 7:30 AM–12:00 PM. Confirm directly before visiting because timings may change during holidays or special schedules.
What should I do in a mental-health emergency in Dubai?
If someone is in immediate danger, call 998 for ambulance or 999 for police, or go to the nearest emergency department. Do not wait for a routine outpatient appointment in an unsafe situation.
Final patient checklist
- Call EHS 800 8877 before travelling.
- Confirm referral requirement and clinic type.
- Carry Emirates ID and valid EHS Health Card.
- Bring previous reports and medication list.
- Arrive 20 minutes early for check-in.
- Ask about fees, pharmacy and follow-up before leaving.
- Use 998/999 or nearest ER for immediate danger.