Dubai mental health hospital guide: Al Amal appointments, clinics, referral, Health Card and map
Al Amal Psychiatric Hospital Dubai is an Emirates Health Services hospital for specialist mental-health care. It serves patients from Dubai and the Northern Emirates.
This guide gives practical patient answers: phone number, appointment process, referral rules, outpatient clinics, inpatient route, community services, fees, Health Card, emergency help, privacy, reports, parking, map and family tips.
EHS call center: 800 8877
Email: info@ehs.gov.ae
Outpatient hours: Mon–Thu 7:30 AM–3:30 PM; Fri 7:30 AM–12 PM
Emergency danger: call 998 ambulance or 999 police
This page is informational. It cannot diagnose a condition or decide whether outpatient, inpatient, emergency or community care is needed. If someone may harm themselves, harm someone else, is severely confused, violent, unconscious, psychotic, intoxicated, or medically unsafe, call emergency help immediately.
Al Amal Psychiatric Hospital Dubai quick answer
| User question | Direct answer | Best next step |
|---|---|---|
| How do I call Al Amal Psychiatric Hospital? | Call EHS on 800 8877. | Ask for Al Amal Psychiatric Hospital, clinic type, referral requirement and appointment route. |
| What are the outpatient timings? | EHS lists Monday–Thursday 7:30 AM–3:30 PM and Friday 7:30 AM–12 PM. | Call before travelling because appointment slot and clinic team can differ. |
| Do I need a referral? | For EHS mental-health outpatient services, EHS states that cases are referred from emergency, PHC centers or internal departments, and a medical referral is required to reserve a specialized outpatient appointment. | Call EHS and ask which referral is accepted for your case. |
| Which clinics are available? | Child/adolescent, adult, older adult, addiction, intellectual disability and forensic psychiatry are listed. | Explain the age, symptoms and referral source when calling. |
| Are fees fixed? | EHS says mental-health service fees are determined by case, approved regulations and procedures. | Ask about Health Card, insurance and fee category before the visit. |
| Is emergency care available? | EHS emergency services list Al Amal Psychiatric Hospital under Dubai service locations and emergency service timing as 24/7. | Use emergency help immediately for danger, self-harm risk or severe mental-health crisis. |
Al Amal Psychiatric Hospital Dubai contact, hours and location
| Detail | Official / practical information | Patient action |
|---|---|---|
| Hospital name | Al Amal Psychiatric Hospital | Use the exact name when calling EHS or using maps. |
| Operator | Emirates Health Services | Use EHS channels for appointment, Health Card, medical report and complaint routes. |
| Area | Al Awir / Al Aweer area, Dubai | Use live Google Maps before travelling because road access around Al Awir can change. |
| Phone | 800 8877 | Ask for appointment, referral, Health Card, emergency route or Customer Happiness Center. |
| info@ehs.gov.ae | Use for non-urgent written questions or documentation follow-up. | |
| Working hours | Monday–Thursday: 07:30–15:30. Friday: 07:30–12:00. | These are public working/outpatient service hours; call for appointment slot confirmation. |
| Official page | EHS Al Amal Psychiatric Hospital page | Use for final official verification. |
The EHS facility page identifies the hospital in Dubai but may not show a full street address in all page views. For travel, search Al Amal Psychiatric Hospital, Al Awir, Dubai in live maps and confirm by phone if the patient cannot tolerate a wrong route or delay.
How to book an Al Amal Psychiatric Hospital appointment
Al Amal is not a normal walk-in “general clinic” search. EHS mental-health outpatient services usually depend on referral and appointment routing.
- Call EHS on 800 8877.
- Say clearly: “I need Al Amal Psychiatric Hospital Dubai mental-health services.”
- Explain the patient age group: child/adolescent, adult, older adult, person of determination, addiction-related, or forensic referral.
- Ask whether your case needs referral from emergency, primary healthcare center, internal department or another hospital.
- Ask if a valid EHS Health Card, insurance or Emirates ID is required for booking.
- Ask for the clinic type, appointment date, arrival time and documents needed.
- Arrive early for Customer Happiness Center check-in and initial assessment.
- Do not wait for routine booking if the patient is unsafe or in immediate crisis.
“I want to book Al Amal Psychiatric Hospital. Please confirm whether I need a referral, which clinic is right, what documents are required, whether my Health Card or insurance applies, the fee category, appointment time and where to go on arrival.”
Referral, Emirates ID and documents required
EHS mental-health service guidance says psychiatric services require valid Emirates ID, valid Health Card and a medical referral for specialized outpatient clinic appointment reservation.
| Requirement | What it means | What to do |
|---|---|---|
| Valid Emirates ID | EHS lists Emirates ID as a required document. | Carry the physical or digital Emirates ID if available. |
| Valid Health Card | EHS mental-health service lists valid Health Card as a condition. | Ask if your EHS Health Card is active or whether insurance can be used. |
| Medical referral | Required to reserve appointment in specialized outpatient clinics. | Ask whether referral should come from emergency, primary care center, EHS department or another hospital. |
| Old records | Not always listed as mandatory, but very useful in psychiatry. | Carry prescriptions, discharge summaries, psychology reports, school reports, lab results and previous diagnoses. |
| Family information | Family input can help when the patient cannot explain symptoms clearly. | Prepare timeline: when symptoms started, triggers, medicines, risks, sleep, substance use and past admissions. |
Before calling, write a one-page timeline: symptoms, risk level, medication names, hospital visits, substance use if relevant, diagnosis history and urgent concern. This helps the call center route you better.
Al Amal Psychiatric Hospital fees, Health Card and insurance
EHS does not publish one fixed fee for every psychiatric visit. The official mental-health service page says fees are determined according to the case, approved regulations and procedures implemented.
| Cost area | Official fee logic | Exact question to ask |
|---|---|---|
| Mental-health outpatient service | Fees are determined by case, regulations and procedures. | What is the fee for this clinic type with my Health Card or insurance? |
| Specialized outpatient clinics | EHS says fees are case-by-case according to health card type and valid insurance if any. | Does my Health Card or insurance change the fee? |
| Inpatient admission | EHS inpatient fees are case-by-case according to health card type and valid insurance if any. | What is the admission cost route, approval and documentation process? |
| Emergency care | EHS emergency fees depend on medical team classification. Level 1–2 emergency cases are listed as free; other levels can have approved charges. | How was the case classified, and what charges apply after stabilisation? |
| Medical report | EHS lists medical report request fee as AED 50 and completion duration as 5 working days. | Can I request the report online via UAE PASS or through the center? |
EHS Health Card fees users should know
| Health Card category | Official EHS fee shown | Validity / note |
|---|---|---|
| UAE citizens | AED 20 | Health cards are listed as valid for 5 years for citizens and GCC nationals. |
| GCC resident | AED 20 | Check current eligibility before applying. |
| GCC visitor | AED 50 | One-year validity mentioned by EHS. |
| Expat resident | AED 100 | One-year validity mentioned by EHS. |
| Visitor | AED 100 | Three-month validity mentioned by EHS. |
| People of Determination | AED 50 | Medical committee approval may be required. |
| Other fees | AED 15 smart application fee + bank/typing center charges where applicable | Extra charges may apply through typing centers. |
Do not depend on old comments or unofficial price lists for psychiatric care. Ask EHS directly because the final cost can depend on Health Card type, insurance, referral, emergency level, treatment plan and procedures.
Al Amal Psychiatric Hospital outpatient clinics
EHS lists the following mental-health outpatient clinics at Al Amal. This is the most useful way to understand which route fits the patient.
| Clinic | Who it is for | Useful preparation |
|---|---|---|
| Child and Adolescent Psychiatry Clinic | Children and teenagers with emotional, behavioral, developmental or psychiatric concerns. | Bring school reports, therapy notes, medication history, parent observations and referral documents. |
| General Adult Psychiatry Clinic | Adults needing psychiatric assessment, medication review, follow-up or treatment planning. | Prepare symptom timeline, sleep pattern, work impact, medicines and previous diagnoses. |
| Older Adult Psychiatry Clinic | Older adults with memory, mood, behavior, confusion, anxiety, depression or age-related mental-health needs. | Bring caregiver notes, medicine list, chronic disease records and memory/behavior timeline. |
| Addiction Psychiatry Clinic | Patients needing specialist help for substance-use or addiction-related mental-health needs. | Ask about confidentiality, referral, detox route, family role and emergency risk planning. |
| Intellectual Disability Psychiatry Clinic | People of determination or patients with intellectual disability and psychiatric/behavioral concerns. | Bring disability documents, school/center reports, caregiver observations and medication list. |
| Forensic Psychiatry Clinic | Cases referred by public prosecution and courts. | This is not a normal self-booking clinic. Follow the official referral/legal route. |
Inpatient mental-health services and community care
EHS lists inpatient mental-health services at Al Amal. Admission depends on clinical assessment and referral route.
EHS lists community mental-health services, useful for continuity, follow-up and support outside hospital walls.
EHS mental-health process includes initial assessment, doctor examination, tests if needed, treatment and pharmacy route.
| Service route | When it may be used | What families should ask |
|---|---|---|
| Outpatient clinic | Stable patients who can attend scheduled appointments. | Which clinic, referral type, doctor/team, fee and follow-up interval? |
| Emergency assessment | Immediate risk, severe symptoms, danger, acute agitation or unsafe behavior. | Should we call ambulance, police or bring the patient directly to emergency? |
| Inpatient admission | When the treating team decides hospital admission is clinically needed. | Admission criteria, consent route, belongings, visiting, discharge plan and cost route. |
| Community mental health | Follow-up support, relapse prevention and care planning after hospital/clinic treatment. | How is follow-up arranged, and who should family contact if symptoms worsen? |
Supportive medical services at Al Amal
EHS lists supportive medical services as internal referrals only. Patients should not assume these can be booked directly without the treating team’s referral.
| Supportive service | What it may support | Booking rule |
|---|---|---|
| Electroconvulsive Therapy | Used only when clinically indicated by specialist team. | Internal referral and clinical decision required. |
| Occupational Therapy | Function, daily-living skills, activity planning and rehabilitation support. | Internal referral route. |
| GP and Family Medicine | Physical-health needs that affect psychiatric treatment. | Internal referral route. |
| Radiology Services | Imaging when clinically needed. | Internal referral route. |
| Laboratory Services | Blood tests, medication monitoring or physical-health checks. | Internal referral route. |
| Psychology Clinic | Psychological assessment, therapy support or care planning where indicated. | Internal referral route. |
If you are searching “Al Amal psychologist appointment,” call EHS first and ask whether your case goes through psychiatry, psychology clinic, community mental health, child/adolescent clinic, or another referral route.
Who should use Al Amal Psychiatric Hospital Dubai?
| User situation | Possible route | Action |
|---|---|---|
| Adult with depression, anxiety, bipolar symptoms, psychosis, severe stress or medication review need | General Adult Psychiatry Clinic | Call EHS and ask referral + appointment route. |
| Child or teen with behavior, attention, mood, anxiety, autism/ADHD concerns or school-related mental-health needs | Child and Adolescent Psychiatry Clinic | Bring school/therapy reports and parent observations. |
| Older adult with memory, behavior, depression, confusion or caregiver concern | Older Adult Psychiatry Clinic | Bring caregiver, medicine list and physical-health history. |
| Person of determination with behavior or mental-health concern | Intellectual Disability Psychiatry Clinic | Bring disability documentation and caregiver summary. |
| Addiction or substance-use concern | Addiction Psychiatry Clinic | Ask about confidentiality, referral and emergency risk route. |
| Court or prosecution-related psychiatric assessment | Forensic Psychiatry Clinic | Follow official legal referral route only. |
| Immediate danger, self-harm risk, violence, severe confusion or overdose | Emergency services | Call 998 ambulance / 999 police or go to emergency. |
Doctors, psychiatrist schedule and appointment reality
EHS does not show one simple public timetable for every Al Amal psychiatrist on the facility page. The safer patient route is to book by clinic type + referral + case need, then confirm the doctor/team during appointment scheduling.
Child/adolescent, adult, older adult, addiction, intellectual disability or forensic route.
Confirm referral, Health Card, Emirates ID, old reports and insurance before travelling.
Confirm appointment time and arrival time because mental-health assessment can involve several steps.
“Can you confirm which doctor or clinical team will see the patient, whether the appointment is psychiatry or psychology, and whether family/caregiver should attend?”
Emergency and mental-health crisis guidance
Mental-health emergencies are not only “medical” emergencies. They may involve self-harm risk, aggression, severe confusion, overdose, intoxication, psychosis, panic with unsafe behavior, or a person being unable to care for themselves safely.
In the UAE, call 998 for ambulance, 999 for police and 997 for fire/civil defence. If someone may harm themselves or others, do not leave them alone while arranging help if you can stay safe.
| Situation | Do this | Do not do this |
|---|---|---|
| Self-harm thoughts with plan, attempt, overdose or immediate risk | Call emergency help or go to emergency department. | Do not wait for routine appointment timing. |
| Severe agitation, violence or unsafe behavior | Call emergency services and keep distance if safety is at risk. | Do not physically restrain unless trained and unavoidable for immediate safety. |
| Psychosis, hallucinations, extreme paranoia or confusion | Seek urgent assessment and involve family/caregiver if possible. | Do not argue about beliefs or escalate confrontation. |
| Medication side effects or sudden worsening | Call the treating doctor/EHS or seek urgent medical advice. | Do not stop psychiatric medicines suddenly without medical advice. |
| Substance intoxication or withdrawal | Use emergency care if symptoms are severe, unsafe or medically risky. | Do not attempt home detox without medical guidance. |
EHS emergency service information says emergency fees are based on medical team classification: level 1–2 cases are listed as free, while level 3–5 cases may have approved charges. Insurance can affect billing for non-citizens.
Patient rights, privacy and mental-health law in the UAE
Dubai Government information explains that UAE Federal Law No. 10 of 2023 on Mental Health protects psychiatric patients’ dignity, regulates mental-health services, types of admission and patient rights.
| Right / concern | What it means for patients | Useful action |
|---|---|---|
| Clear explanation | Patients should receive information about rights, treatment plans and possible risks. | Ask the doctor to explain diagnosis, treatment options and side effects in simple language. |
| Privacy | Mental-health information is sensitive and should be handled carefully. | Ask who can receive reports, prescriptions or updates. |
| Medication and psychotherapy | UAE guidance mentions rights including access to psychotherapy and medication. | Ask whether treatment is medication, therapy, occupational therapy or combined care. |
| Complaint route | Patients have the right to file complaints through relevant channels. | Use EHS Customer Happiness Center, EHS complaint route or DHA/MOHAP route where applicable. |
| Respectful care | The law aims to protect dignity and promote social integration. | Ask for a family meeting or care-plan explanation if needed. |
Requesting a medical report from EHS
Al Amal’s Customer Happiness Center services include requesting a medical report. EHS also has an online “Request for a Medical Report” service.
| Report need | EHS route | Important detail |
|---|---|---|
| Medical report after treatment | Online through UAE PASS or in-person at the center. | The request should be submitted by the customer or authorized legal guardian. |
| Fee | AED 50 listed by EHS. | Pay the fee when submitting the request. |
| Completion duration | 5 working days listed by EHS. | Do not wait until the last day for school, employer, insurance or legal use. |
| Receiving report | EHS says the certificate/report can be received through the patient portal. | Check UAE PASS/patient portal access before applying. |
Parking and arrival tips for Al Amal Psychiatric Hospital
Public official pages do not clearly publish a detailed parking-fee table for Al Amal Psychiatric Hospital. For a psychiatric visit, the important goal is to avoid stress, delay and wrong entrance confusion.
| Arrival situation | Best action | Why it helps |
|---|---|---|
| First visit | Call EHS and ask which entrance / reception / Customer Happiness Center to use. | Reduces stress for the patient and caregiver. |
| Patient is anxious, agitated or sensitive to waiting | Arrive early, bring a calm support person and keep the visit plan simple. | Long waits and uncertainty can worsen distress. |
| Coming by taxi or ride app | Search “Al Amal Psychiatric Hospital, Al Awir, Dubai.” | Helps avoid confusion with private clinics or old locations. |
| Coming by car | Ask whether visitor parking is available and where to park. | Parking arrangements can change. |
| Emergency situation | Call emergency help instead of focusing on parking. | Safety is more important than parking convenience. |
If the patient gets overwhelmed easily, one person can go inside first to confirm registration while another trusted person stays calmly with the patient.
Al Amal Psychiatric Hospital Dubai Google Map
Use this map for orientation only. Open live navigation before leaving because Al Awir / Dubai-Hatta Road access and traffic can change.
Local patient tips before visiting
Confirm referral, clinic type, Health Card, Emirates ID and appointment time.
Old prescriptions, discharge summaries, school reports and diagnosis notes can help the team.
Bring water, charger, quiet headphones or comfort item if suitable for the patient.
Choose someone calm who knows the patient’s history and current risks.
If side effects are difficult, call the doctor or seek urgent advice instead of stopping alone.
If you need a school, employer, insurance or legal report, ask the process and fee early.
FAQs about Al Amal Psychiatric Hospital Dubai
Where is Al Amal Psychiatric Hospital located?
Al Amal Psychiatric Hospital is in Dubai and is commonly searched in the Al Awir / Al Aweer area. Use live Google Maps and call EHS on 800 8877 before travelling if route accuracy is important.
What is the phone number for Al Amal Psychiatric Hospital Dubai?
The EHS call center number listed for Al Amal Psychiatric Hospital is 800 8877.
What are Al Amal Psychiatric Hospital working hours?
EHS lists working hours as Monday to Thursday 7:30 AM to 3:30 PM and Friday 7:30 AM to 12:00 PM. Emergency routes may differ from routine outpatient hours.
How do I book an appointment at Al Amal Psychiatric Hospital?
Call EHS on 800 8877 or use EHS appointment channels. EHS mental-health services require referral availability, valid Emirates ID and a valid Health Card for specialized outpatient appointment reservation.
Do I need a referral for Al Amal Psychiatric Hospital?
For EHS mental-health outpatient services, EHS states that cases are referred from emergency, primary healthcare centers or internal departments, and a medical referral is required for specialized outpatient clinic appointment reservation.
What clinics are available at Al Amal Psychiatric Hospital?
EHS lists child and adolescent psychiatry, general adult psychiatry, older adult psychiatry, addiction psychiatry, intellectual disability psychiatry and forensic psychiatry for referrals from public prosecution and courts.
Does Al Amal Psychiatric Hospital provide inpatient care?
Yes. EHS lists inpatient mental-health services at Al Amal Psychiatric Hospital. Admission depends on clinical assessment, referral route and patient condition.
How much are Al Amal Psychiatric Hospital fees?
EHS says mental-health service fees are determined according to the case, approved regulations and procedures implemented. Ask EHS about your Health Card, insurance and fee category before visiting.
What is the EHS Health Card fee?
EHS lists Health Card fees such as AED 20 for UAE citizens, AED 100 for expatriate residents, AED 100 for visitors and AED 50 for People of Determination, with additional smart application/bank/typing center charges where applicable.
Can I request a medical report from Al Amal Psychiatric Hospital?
Yes. Al Amal’s listed Customer Happiness Center services include requesting a medical report. EHS also lists a medical report service with AED 50 fee and 5 working days completion duration.
Is Al Amal Psychiatric Hospital good for addiction treatment?
EHS lists an Addiction Psychiatry Clinic among Al Amal’s outpatient mental-health clinics. Call EHS to confirm referral, appointment route, confidentiality, emergency pathway and required documents.
What should I do in a mental-health emergency in Dubai?
If there is immediate danger, self-harm risk, violence, overdose, severe confusion or a medically unsafe situation, call 998 for ambulance or 999 for police in the UAE, or go to emergency care.
Final checklist before you go
- Call 800 8877 before travelling.
- Confirm referral requirement and clinic type.
- Carry Emirates ID, Health Card, insurance card if any and old medical records.
- Prepare a short symptom and medication timeline.
- Ask fees, Health Card category and medical report process if needed.
- Use live map for Al Amal Psychiatric Hospital, Al Awir, Dubai.
- Use emergency help immediately if the patient is unsafe.