Al Zahra Hospital Dubai: appointment, doctors, fees, emergency, insurance and map
Al Zahra Hospital Dubai is a private multispecialty hospital on Sheikh Zayed Road, near Al Barsha and Mashreq Metro Station. This guide is written for patients who want useful answers before visiting, not just a directory listing.
You will find the phone number, address, appointment steps, doctor search tips, department guide, fee questions, insurance checks, package notes, emergency guidance, parking and metro tips, medical-record process, government complaint routes, Google Map and official video.
Call +971 4 378 6666 for appointments and general help. Emergency is listed as 24 hours. For life-threatening symptoms in the UAE, call 998 for ambulance.
This page is about Al Zahra Hospital Dubai on Sheikh Zayed Road. Some users confuse it with older Al Zahra searches or similarly named facilities in other emirates. When booking a taxi, calling insurance, or asking for directions, say: “Al Zahra Hospital Dubai, Sheikh Zayed Road, near Mashreq Metro.”
Address, phone number, email and opening hours
These are the core details to verify before travelling. Hospital hours are useful, but they do not always mean every doctor, clinic, diagnostic room, insurance desk or report counter is available at the same time.
| Detail | Information | Practical action |
|---|---|---|
| Full name | Al Zahra Hospital Dubai | Use the full name in Google Maps, taxi apps and insurance calls. |
| Address | Al Zahra Hospital Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates | Use live navigation because Sheikh Zayed Road service roads can be confusing. |
| Landmark | Al Barsha side, near Mashreq Metro Station | Useful for taxi drivers, metro users and people coming from Mall of the Emirates side. |
| Phone | +971 4 378 6666 | Use for appointments, department connection, insurance desk, emergency routing and parking questions. |
| info@azhd.ae | Use for non-urgent written queries, follow-up and support requests. | |
| General hours | Saturday–Thursday: 8:00 AM–9:00 PM. Friday: 9:00 AM–7:00 PM. | Confirm the exact doctor or clinic timing before leaving. |
| Emergency | Emergency is listed as 24 hours. | For severe symptoms, do not wait for a routine appointment. |
| Official website | azhd.ae | Use official pages for doctors, departments, packages, telehealth, patient portal and records. |
Which care route should you choose?
Many patients waste time because they choose the wrong route: OPD when they need emergency, emergency when they need planned specialist care, or a normal appointment when a package or telehealth review would be more suitable.
Best for stable symptoms, specialist consultation, second opinion, chronic disease follow-up, dermatology, ENT, orthopedics, pediatrics, OB-GYN and planned reviews.
Use for chest pain, stroke symptoms, severe breathing difficulty, heavy bleeding, major injury, unconsciousness, severe allergic reaction or sudden weakness.
Useful for suitable report review, follow-up discussion or remote advice. It is not suitable for severe symptoms or cases needing physical examination.
If the symptom is sudden, severe, worsening fast, or could threaten life, choose emergency. If the symptom is stable and you can wait, book OPD. If it is a follow-up/report discussion and the doctor agrees, ask for telehealth.
How to book an appointment at Al Zahra Hospital Dubai
A good appointment is not just “doctor available.” It should confirm the doctor, department, date, fee, insurance, documents, parking and arrival time. Use the steps below before leaving home.
- Decide the correct route: routine OPD, emergency, package, telehealth, surgery estimate or follow-up.
- Check the department: open the official departments page if you are unsure which specialty fits your problem.
- Check the doctor: use the official doctors page to search by doctor name or specialty.
- Call the hospital: dial +971 4 378 6666 and ask for the earliest suitable appointment.
- Confirm insurance: ask whether your insurer, TPA and exact plan are accepted for that doctor and service.
- Ask fee questions: confirm cash consultation fee, co-pay, follow-up rules and whether tests need separate approval.
- Prepare documents: Emirates ID/passport, insurance card, old reports, scans, prescriptions, allergy details and payment method.
- Arrive early: first-time patients should leave extra time for file opening, registration and insurance eligibility checks.
“I want an appointment at Al Zahra Hospital Dubai on Sheikh Zayed Road. Please confirm doctor name, department, appointment time, consultation fee, insurance co-pay, approval requirement, documents needed, parking option and how early I should arrive.”
Fees, consultation charges and cost questions
Al Zahra Hospital Dubai does not publish one fixed universal consultation fee for every doctor and specialty. This is normal for private hospitals. The final cost can depend on doctor level, specialty, insurance network, co-pay, pre-approval, tests, imaging, medicines, emergency triage, procedures, room category and follow-up policy.
| Cost area | Why the price can change | Exact question to ask |
|---|---|---|
| OPD consultation | Doctor level, specialty, first visit/follow-up, insurance network, co-pay and appointment type. | “What is the cash consultation fee and what is my insurance co-pay for this exact doctor?” |
| Emergency visit | Triage, doctor assessment, monitoring, tests, medicines, procedures, observation or admission. | “When the patient is stable, can you explain the insurance approval and itemized charges?” |
| Lab tests | Test type, fasting need, urgent processing, insurance approval and report timing. | “Is this test covered today, and what is the cash price if insurance rejects it?” |
| Imaging | X-ray, ultrasound, CT, MRI, contrast use, reporting speed and pre-approval. | “Does this scan need approval, and is contrast included in the estimate?” |
| Maternity | Antenatal visits, delivery type, room, anesthesia, newborn care, NICU and emergency C-section changes. | “Please provide package inclusions, exclusions and emergency-change rules in writing.” |
| Surgery | Surgeon, anesthesia, OT, implants, consumables, medicines, room stay, ICU and complications. | “What is included, what is excluded, and what may be billed separately?” |
| Packages | Eligibility, active offer date, tests included, doctor review, follow-up and insurance/cash rules. | “Is this package active today and does it include consultation, reports and follow-up?” |
Do not depend on old blog fee numbers. If the case is not an emergency, confirm the current fee, co-pay, approval and package terms before the visit.
Doctors and how to choose the right specialist
The official doctor directory is useful, but the real patient question is: “Is this the right doctor for my case, my insurance, my follow-up and my budget?” Use this checklist before booking.
Ask whether the doctor is consultant, specialist or GP; whether the doctor reviews follow-up reports; and whether your insurance covers that doctor.
Ask who explains the estimate, approval, risk, anesthesia, admission, room type, medicines and follow-up plan.
- Search by specialty first, then choose a doctor name.
- Confirm appointment date, timing and language preference if needed.
- Ask whether the doctor is available for follow-up after lab or imaging results.
- Ask if your insurance covers the exact doctor and department.
- For pregnancy, ask whether the doctor handles antenatal care, delivery planning and emergency changes.
- For children, confirm whether you need pediatrics, neonatology, pediatric surgery, pediatric urology, pediatric orthopedics or pediatric ophthalmology.
- Use Dubai Medical Registry if you want to verify a licensed healthcare professional or facility.
Departments, treatments and facilities
Al Zahra Hospital Dubai lists a wide range of departments, including emergency, cardiology, dermatology, ENT, endocrinology, family medicine, gastroenterology, general surgery, hematology, hyperbaric oxygen therapy, ICU/critical care, internal medicine, laboratory, maternal and fetal medicine, neonatology, nephrology, neurology, neurosurgery, OB-GYN, ophthalmology, orthopedics, pediatrics, physiotherapy, plastic surgery, pulmonology, radiology, rheumatology, urology, vascular surgery and wound care.
| User need | Likely department | Practical guidance |
|---|---|---|
| Chest pain, palpitations, high blood pressure | Cardiology or emergency | Use emergency for severe chest pain, sweating, fainting, breathlessness or sudden symptoms. |
| Fever, infection, diabetes, thyroid or chronic illness | Family medicine, internal medicine, endocrinology, laboratory | Carry old reports, medicine list and recent readings if available. |
| Child fever, newborn care, child specialist | Pediatrics, neonatology, pediatric subspecialties | Ask if the child needs emergency, general pediatrics or a pediatric specialist. |
| Pregnancy, delivery and women’s health | OB-GYN, maternal and fetal medicine, maternity packages | Ask about package rules, delivery type, room, doctor availability and emergency C-section terms. |
| Joint pain, fracture, sports injury, back pain | Orthopedics, pediatric orthopedics, physiotherapy, radiology | Ask if X-ray, MRI, physiotherapy or procedure approval is needed. |
| Sinus, hearing, throat, dizziness | Ear Nose and Throat | Ask if endoscopy, hearing test or minor procedure is billed separately. |
| Kidney stone, prostate, urinary infection | Urology, pediatric urology, radiology, laboratory | Carry urine reports, ultrasound or CT scans if available. |
| Skin, hair, rash, cosmetic dermatology | Dermatology | Ask if laser/procedure/medicine is separate from consultation. |
| Breast screening or cancer concern | Breast center, cancer screening, radiology, pathology | Ask what the package includes and when results will be explained. |
| Diabetic wound, vascular issue, slow healing | Wound care, vascular surgery, endocrinology | Ask if dressing, imaging, procedure and follow-up are charged separately. |
Packages, screenings and planned-care offers
The official packages section includes categories such as maternal and fetal medicine, urology, wellness, bariatric, dialysis, cardiology, maternity, cancer screening, hyperbaric oxygen therapy and breast packages. Package pages can be helpful, but a patient should always confirm the current price, active date, eligibility and exclusions.
| Package area | Useful for | What to confirm before paying |
|---|---|---|
| Cardiology packages | Heart screening, risk assessment and cardiac investigations. | Ask whether consultation, ECG, echo, stress test, lab, CT/angiogram or follow-up is included. |
| Maternity packages | Antenatal care, delivery planning and maternity cost estimate. | Ask about room type, doctor fee, anesthesia, newborn care, NICU, emergency C-section and exclusions. |
| Breast screening | Mammogram, ultrasound and specialist consultation where included. | Ask age suitability, report timing, follow-up consultation and insurance/cash terms. |
| Wellness packages | General health checks, metabolic checks and preventive screening. | Ask fasting rules, sample timing, report review and whether doctor explanation is included. |
| Bariatric packages | Weight-loss surgery or endoscopic options for eligible patients. | Ask about pre-op tests, anesthesia, hospital stay, medicines, extra investigations and follow-up. |
| HBOT packages | Hyperbaric Oxygen Therapy where medically appropriate. | Ask number of sessions, doctor evaluation, contraindications and insurance approval. |
- Open the official Al Zahra Hospital Dubai packages page.
- Choose the package category that matches your need.
- Call +971 4 378 6666 and ask if the package is active today.
- Ask if consultation, tests, scans, reports and follow-up are included.
- Ask whether insurance applies or if it is self-pay only.
- For maternity, surgery or high-value packages, request written inclusions and exclusions.
Insurance and payment: what patients should check
The hospital has an official insurance partners page, but a listed insurance partner does not automatically mean every plan, doctor, test, procedure or admission is covered. Coverage depends on insurer, TPA, network level, policy benefits, medical necessity and approval rules.
Ask whether your exact insurance card is accepted for that doctor and specialty.
Ask whether the test is approved and what the cash price is if rejected.
Ask for estimate, approval status, room category, deposit rules and exclusions.
- Call the hospital insurance desk before visiting when the visit is planned.
- Call your insurer or TPA and ask whether Al Zahra Hospital Dubai is in-network for your exact plan.
- Ask if pre-approval is needed for imaging, procedures, surgery or admission.
- Keep approval SMS/email, invoices, claim forms and medical reports.
- If a claim is rejected, ask for the rejection reason in writing.
If there is a dispute, written proof matters. Keep the appointment confirmation, invoice, doctor note, approval or rejection message, policy details and hospital response before using a complaint route.
Parking, metro, taxi and arrival tips
The hospital is in a busy Sheikh Zayed Road / Al Barsha corridor. The building is easy to locate on a map, but the final approach can take extra time during office rush, evening clinics, school traffic and weekend movement around Mall of the Emirates.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, elderly patients, children, maternity visits and patients carrying reports. | Call first and ask where patients should park today, whether valet is available and whether parking fees apply. |
| Taxi / ride app | Patients who should avoid parking stress or long walking. | Enter “Al Zahra Hospital Dubai Sheikh Zayed Road near Mashreq Metro.” |
| Metro | Visitors who can walk comfortably from Mashreq Metro. | Check weather and walking distance before choosing metro, especially in summer or with elderly patients. |
| Drop-off first | Pregnant patients, children, elderly patients, pain or limited mobility. | Drop the patient at the entrance first; another adult can manage parking or payment. |
Parking and valet information can change. Do not publish a fixed parking fee unless the hospital confirms it. The safest call question is: “Where should patients park today, is valet available, and are there any parking charges?”
Al Zahra Hospital Dubai Google Map
Use this map for orientation, then open live navigation on your phone for current traffic, service road and entrance guidance.
Telehealth, patient portal and medical records
Al Zahra Hospital Dubai provides telehealth for suitable cases. The official process involves calling or using the portal, registration and booking support, payment/appointment links, and logging in with a camera/audio device for the scheduled consultation. Telehealth is not for emergencies.
| Need | Official route | Important note |
|---|---|---|
| Telehealth | Telehealth service | Good for suitable follow-up or remote review, not severe symptoms. |
| Patient portal | Patient portal | Ask reception how to access appointments, reports or messages after registration. |
| Medical records | Release of Information | Patients can request records; detailed medical reports may have a fee. |
| Medical records help | mrdhelpdesk@azhd.ae / +971 4378 1238 | Use the official medical records route for report and consent questions. |
- Medical records are released through the Medical Records Department.
- Consent is needed when releasing records to a nominee or representative.
- Reports may be emailed only to the registered email after the required consent process.
- Representatives may need valid ID and authorization from the patient.
- Records for minor children can be released to parents with required ID.
DHA and UAE government services that may help patients
Al Zahra Hospital Dubai is a private hospital, but Dubai and UAE official services can help with professional verification, complaints, insurance disputes and emergency numbers.
| Need | Official service | How it helps |
|---|---|---|
| Verify a doctor or facility | Dubai Medical Registry | Search DHA-registered healthcare professionals or facilities. |
| Medical complaint | DHA Submit Medical Complaint | Use for complaints against healthcare professionals or facilities. |
| Insurance complaint | DHA insurance complaint service | Use for feedback, complaints or disputes involving insurance companies. |
| DHA help center | Contact DHA | DHA support includes 800 342 inside UAE and +971 4 599 1200 outside UAE. |
| Emergency numbers | UAE emergency guidance | Use 998 for ambulance, 999 for police and 997 for fire/civil defence. |
Keep appointment messages, invoices, doctor name, date, diagnosis, reports, prescriptions, insurance approval/rejection messages, and the hospital’s written response. A clear timeline is more useful than an emotional complaint without documents.
Emergency guidance: when not to wait for an appointment
Al Zahra Hospital Dubai lists emergency as 24 hours. Still, if symptoms are life-threatening, your first step is emergency help, not comparing appointment times online.
Call 998 for ambulance, 999 for police or 997 for fire/civil defence in the UAE. Go to the nearest emergency department for severe chest pain, stroke signs, unconsciousness, serious breathing difficulty, heavy bleeding, major injury, seizure, poisoning, severe allergic reaction or sudden weakness.
- Emergency patients may be treated by severity, not arrival order.
- Do not delay emergency care to collect documents.
- If possible, bring Emirates ID, insurance card, medicine list and allergy information.
- Once the patient is stable, ask billing for itemized charges and insurance approval status.
Official Al Zahra Hospital Dubai video
This video is from the official Al Zahra Hospital Dubai YouTube channel and gives visitors a visual sense of the hospital environment. Use it for orientation only; appointment timing, doctors, fees, insurance and parking should still be confirmed directly.
If the embed does not load on your device, open the official channel here: Al Zahra Hospital Dubai on YouTube.
Local insider tips for a smoother visit
- Use morning appointments for complex visits. If you may need lab tests, scans or approvals, morning gives more same-day processing time.
- Carry old reports. Previous lab results, scans and discharge summaries help avoid repeated explanations and unnecessary duplicate testing.
- Save confirmations. Screenshot appointment time, doctor name, insurance approval, package terms and report collection instructions.
- Ask follow-up rules before leaving. Some follow-up visits may be time-limited or billed differently.
- For maternity, ask exclusions in writing. Focus on room type, anesthesia, baby care, NICU, emergency C-section, doctor fees and room upgrades.
- For surgery, ask for a complete estimate. Include surgeon, anesthesia, OT, room, implants, medicines, consumables and ICU possibility.
- For metro users, check weather. Mashreq Metro is a useful landmark, but walking in Dubai summer can be difficult for elderly or unwell patients.
- For elderly, children or pregnancy, drop first. Let the patient enter reception while another adult handles parking.
- For insurance disputes, keep written proof. Verbal answers are hard to use later. Ask for email, SMS or printed approval/rejection when possible.
FAQs about Al Zahra Hospital Dubai
Where is Al Zahra Hospital Dubai located?
Al Zahra Hospital Dubai is located on Sheikh Zayed Road in Dubai, near Al Barsha and Mashreq Metro Station.
What is the phone number for Al Zahra Hospital Dubai?
The main phone number is +971 4 378 6666. Call it for appointments, department routing, emergency guidance, insurance questions and parking information.
What are Al Zahra Hospital Dubai opening hours?
General hospital hours are Saturday to Thursday from 8:00 AM to 9:00 PM and Friday from 9:00 AM to 7:00 PM. Emergency is listed as 24 hours.
How do I book an appointment at Al Zahra Hospital Dubai?
You can call +971 4 378 6666, use the official doctor directory, or use the patient portal where suitable. Confirm doctor, department, fee, insurance and arrival time before travelling.
Does Al Zahra Hospital Dubai have emergency service?
Yes. Emergency is listed as 24 hours. For life-threatening symptoms, call 998 for ambulance or go to the nearest emergency department.
How much is the consultation fee at Al Zahra Hospital Dubai?
There is no single public fee for all doctors and specialties. Fees can change by department, doctor level, insurance, co-pay, tests and follow-up rules. Call the hospital for current pricing.
What departments are available at Al Zahra Hospital Dubai?
Departments include emergency, cardiology, dermatology, ENT, family medicine, gastroenterology, general surgery, ICU, internal medicine, laboratory, maternity, neonatology, neurology, OB-GYN, ophthalmology, orthopedics, pediatrics, physiotherapy, radiology, urology, vascular surgery, wound care and more.
Does Al Zahra Hospital Dubai accept insurance?
The hospital has an official insurance partners page, but acceptance depends on your insurer, TPA, plan, network level, doctor, department and approval status. Confirm before treatment when possible.
How can I get medical records from Al Zahra Hospital Dubai?
Use the hospital’s Release of Information process. Patients can request medical records, and detailed medical reports may have a fee. Consent is required for releasing information to representatives.
What should I bring to Al Zahra Hospital Dubai?
Bring Emirates ID or passport, insurance card, previous reports, scans, prescriptions, allergy list, referral or approval documents if required, and a payment method for co-pay or uncovered services.
Final takeaway
For a smooth Al Zahra Hospital Dubai visit, confirm five things before you leave: the correct department, doctor timing, consultation fee, insurance approval and parking route. Use emergency care immediately for severe symptoms. For planned visits, carry documents, ask cost questions before tests, and keep written proof of appointment, insurance and package terms.