SSMC Al Mafraq: appointments, emergency, doctors, parking and map
Mafraq Hospital is an old, high-search name. The current patient route is usually Sheikh Shakhbout Medical City (SSMC) in the Al Mafraq area of Abu Dhabi.
This page gives the practical details patients need before visiting: phone, appointment steps, OPD hours, emergency route, doctors, departments, insurance, pharmacy, medical records, parking, map and official complaint options.
Call SSMC: 800 7762
Area: Al Mafraq, Abu Dhabi
Emergency: 24/7
UAE ambulance: 998
If you search “Mafraq Hospital,” do not travel based on an old listing. SSMC is the current large medical city in the Al Mafraq area, and Mafraq Hospital’s Emergency Department was permanently closed when SSMC’s Emergency Department opened.
Mafraq Hospital quick answer
| User question | Direct answer | Best next step |
|---|---|---|
| Is Mafraq Hospital still the right name? | Patients searching Mafraq Hospital should usually look for Sheikh Shakhbout Medical City, also called SSMC. | Use SSMC for current appointment, emergency, map and department details. |
| What is the phone number? | SSMC contact and appointment number: 800 7762. | Call before visiting to confirm clinic, doctor, timing, insurance and documents. |
| Where is it? | Al Mafraq area of Abu Dhabi, on/near Ghweifat International Highway, next to Fatima College of Health Sciences. | Use live navigation before leaving. |
| Does it have emergency? | Yes. SSMC Emergency Services operate 24/7. | For serious emergencies, call 998 ambulance. |
| Can I book an appointment? | Yes. SSMC appointments can be booked through the website or by calling 800 7762. | Ask for the exact clinic, doctor, fee, insurance and arrival desk. |
| Is parking available? | SSMC lists free patient parking with validation, plus paid valet options. | Validate your ticket at the correct reception desk if parked over 90 minutes. |
Mafraq Hospital vs Sheikh Shakhbout Medical City
Many people still type Mafraq Hospital because the area and old hospital name are familiar. The current official hospital route is Sheikh Shakhbout Medical City (SSMC).
| Search term | What it means now | Patient action |
|---|---|---|
| Mafraq Hospital | Old/common search name connected to the former Mafraq Hospital services. | Do not rely on old emergency or department listings. |
| Sheikh Shakhbout Medical City | Current large hospital/medical city in the Al Mafraq area of Abu Dhabi. | Use this for booking, map, departments, doctors and current contact. |
| SSMC Abu Dhabi | Short official name used by the hospital. | Best term for official website, insurance and doctor search. |
| Al Mafraq area | The hospital location area, near major road links. | Useful for taxi and Google Maps route planning. |
For maps, search “Sheikh Shakhbout Medical City”, not only “Mafraq Hospital.” This reduces the risk of reaching an old pin, wrong gate or outdated listing.
Mafraq Hospital / SSMC phone, address and opening hours
| Detail | Current information | Patient use |
|---|---|---|
| Current hospital name | Sheikh Shakhbout Medical City | Use for all current official searches. |
| Short name | SSMC | Common official abbreviation. |
| Old/common search name | Mafraq Hospital | Useful only for understanding search intent and old references. |
| Location | Al Mafraq area, Abu Dhabi; Ghweifat International Highway, next to Fatima College of Health Sciences. | Use this full location for taxi and navigation. |
| Call centre / appointment | 800 7762 | Appointment booking, clinic queries and urgent phone routing. |
| Outpatient clinics | Monday to Thursday 8 AM–8 PM; Friday 7:30 AM–5 PM. | Routine OPD visits should still be confirmed by doctor/clinic. |
| Sunday extended clinics | Selected clinics/services run Sunday 9 AM–5 PM. | Confirm whether your specialty is included before travelling. |
| Evening clinics | Monday and Wednesday 5 PM–9 PM listed on contact page. | Good for working patients, but ask which clinics are open. |
| Emergency | 24/7 Emergency Services. | Use for serious or urgent symptoms. |
| Official website | ssmc.ae | Use for final appointment, doctor and department verification. |
“I am looking for Mafraq Hospital / SSMC. Please confirm the correct clinic, doctor name, appointment time, fee, insurance coverage, parking gate, arrival desk and documents needed.”
How to book a Mafraq Hospital / SSMC appointment
For current booking, use SSMC’s website route or call 800 7762. For complex referrals, emergency symptoms or insurance-sensitive visits, phone confirmation is safer.
Use 800 7762 for appointment booking and clinic routing.
SSMC says appointments can be booked through the website.
SSMC’s referral page says patients can self-refer to clinics by calling 800 7762 or emailing the clinic route.
- Decide your route: emergency, OPD clinic, referral, follow-up, imaging, lab, surgery, pediatrics, oncology, rehabilitation or medical records.
- Call 800 7762 and ask for the exact clinic or department.
- Ask if your visit is in the Clinic Building or Hospital Building.
- Confirm doctor availability, appointment time and whether the doctor is consultant/specialist.
- Ask the fee or financial-counselling route if you are self-pay or non-insured.
- Ask if insurance pre-approval is needed before tests, imaging, procedure or admission.
- Ask which desk/reception to use and where to park.
- Bring Emirates ID/passport, insurance card, referral/approval papers, old reports, scans and medicine list.
Do not book using only the old name “Mafraq Hospital.” Ask staff to confirm: “Is my appointment at SSMC, and which building/desk should I go to?”
Mafraq Hospital / SSMC fees, payment and financial questions
SSMC does not publish one fixed consultation fee for every doctor and department on the public pages. Fees depend on clinic, service, insurance plan, approval, tests, imaging, procedures and admission status.
| Fee area | What can change cost | Ask this exact question |
|---|---|---|
| OPD consultation | Clinic, doctor grade, specialty, first visit, follow-up rule and insurance network. | What is the consultation fee and insurance co-pay for this exact clinic/doctor? |
| Self-pay / non-insured | Financial counselling may be needed before care planning. | Where is the financial counsellor desk and can I get an estimate? |
| Emergency visit | Triage, resuscitation, imaging, lab, ICU, surgery, observation or admission. | When the patient is stable, can billing explain charges and coverage? |
| Lab and imaging | Clinical imaging, pathology, lab tests, CT/MRI, contrast and report urgency. | Does this test need approval, fasting, contrast or previous reports? |
| Surgery | Surgeon, anesthesia, operating room, implant/device, ICU, medicines and length of stay. | Can I get a written estimate with inclusions and exclusions? |
| Pharmacy | Insurance formulary, medication type, refill rules and delivery service. | Is this medicine covered and can delivery/refill be arranged through portal or call centre? |
| Medical records | Requested document type and route. | Can I request this record through HIM-ROI, email or patient portal? |
| Payment methods | SSMC FAQ lists several accepted payment methods. | Can I pay by cash, card, Apple Pay, cheque, online payment or bank transfer? |
SSMC’s outpatient guide says financial counsellors support insurance verification and financial counselling at the Clinic Building ground floor, Clinic Building 1st floor and Hospital Building Tower B during 8 AM–5 PM.
Mafraq Hospital / SSMC doctors and schedule guidance
SSMC has a large official doctor directory. A doctor list is not a live timetable, so always confirm the doctor’s clinic day, building, desk, fee and insurance eligibility before travelling.
| Search intent | Examples of official doctor/leadership names shown | What to confirm |
|---|---|---|
| Medicine / cardiology / internal medicine | Dr. Olivier Varenne, Dr. Hadi Skouri, Dr. Hala Sharaf, Dr. Omar Khaddam, Dr. Ahmad Al-Rifai and other consultants/specialists. | Ask clinic day, tests likely today, ECHO/ECG location and insurance approval. |
| Neurology / stroke / neuroradiology | Dr. Isam Sayed Mahmoud Salih and Dr. Aiman Quateen are shown in official medicine/neurology-related listings. | Ask if the case should be routine neurology, stroke clinic or emergency. |
| Nephrology / endocrine / rheumatology | Dr. Hormaz Dara Dastoor, Dr. Hassan Shawa, Dr. Gautam Das and Dr. Mumtaz Khan appear in official department listings. | Bring blood tests, medications, dialysis/kidney records or chronic disease readings. |
| Surgery / urology / trauma / burns | Dr. Ather Abd El-Baky, Dr. Ahmed Alsayari, Dr. Eleanor Curtis and other surgical consultants/specialists are shown across surgery pages. | Ask whether the visit is OPD, emergency, pre-op, post-op or referral-only. |
| Pediatrics / neonatology | Dr. Aysha Al Kaabi, Dr. Faisal Al Zidgali, Dr. Gamal Ahmed and Dr. Hazem El Badaoui are shown in pediatric department listings. | Ask whether your child needs general pediatrics, specialty pediatrics, PICU, neonatology or emergency. |
“Is this doctor available at SSMC on my preferred date, which building and desk, what is the fee/co-pay, and will the same doctor review reports?”
SSMC departments and specialties list
SSMC offers comprehensive care across clinical departments, divisions and dozens of specialties. This table converts the official department list into patient decision routes.
| Care group | Departments / specialties | Useful for |
|---|---|---|
| Emergency and critical care | Emergency Medicine, Critical Care, Medical ICU, Surgical ICU, Cardiac ICU, Burn Unit, HDU. | Serious injury, severe illness, burns, emergency resuscitation, ICU and urgent complex care. |
| Medicine | Cardiology, Dermatology, Endocrinology, Gastroenterology and Hepatology, Haematology, Internal Medicine, Nephrology, Neurology, Oncology, Psychiatry, Pulmonary and Sleep Medicine, Rheumatology, Tropical and Infectious Diseases. | Heart, diabetes, liver/digestive, kidney, nerves, cancer, mental health, lung/sleep and chronic disease care. |
| Surgery | Burn Centre, General Surgery, Bariatric Surgery, Neurosurgery, Orthopaedics, ENT, OMF, Trauma Surgery, Thoracic Surgery, Urology, Vascular Surgery and robotic/minimally invasive routes. | Complex operations, trauma, burns, orthopedics, head/neck, chest, urinary and vascular conditions. |
| Pediatrics | General Paediatrics, Adolescent Medicine, Paediatric Cardiology, Paediatric Endocrinology, Paediatric GI/Hepatology/Nutrition, PICU, Neonatology, Paediatric Neurology and Paediatric Rheumatology. | Children, teens, newborns, pediatric ICU, pediatric heart, hormone, digestive, neurological and rheumatology care. |
| Women’s health | Obstetrics and Gynaecology, robotic gynecologic surgery, pelvic-surgery referral routes. | Pregnancy, gynecology, complex pelvic conditions and maternity-related specialist care. |
| Diagnostics and support | Clinical Imaging, Pathology and Laboratory, Radiation Therapy, Physical Medicine and Rehabilitation, Clinical Nutrition. | Testing, scans, diagnosis, cancer treatment support, rehab, therapy and nutrition care. |
Which SSMC department should you choose?
| Your need | Start here | Best action |
|---|---|---|
| Severe chest pain, stroke signs, unconsciousness, major bleeding, major trauma | Emergency Medicine / ambulance | Call 998 or go to emergency; do not wait for OPD. |
| Burn injury or serious trauma | Emergency, Burn Centre, Trauma Surgery | Use emergency route immediately. |
| Stable heart symptoms, BP, palpitations | Cardiology | Ask about ECG/ECHO testing and approval. |
| Diabetes, thyroid, chronic adult illness | Internal Medicine / Endocrinology | Bring readings, labs and medicine list. |
| Stomach, liver, bowel, IBD or endoscopy needs | Gastroenterology and Hepatology | Ask about fasting, endoscopy unit and report timing. |
| Child specialist or newborn care | General Paediatrics / Neonatology / Paediatric specialties | Bring vaccination card, prior reports and medication list. |
| Pregnancy, women’s health, gynecology surgery | Obstetrics and Gynaecology | Ask if clinic is in Hospital Building Desk 17/18 and whether imaging/labs are needed. |
| Joint, spine, fracture, trauma follow-up | Orthopaedics / Trauma Surgery / Clinical Imaging | Ask if X-ray/MRI/CT or rehab is needed. |
| Cancer care or radiation therapy | Oncology / Radiation Therapy | Ask for referral requirements and Desk 30 / hospital-building routing where applicable. |
| Rehabilitation, physiotherapy, occupational therapy | Physical Medicine and Rehabilitation | Ask session count, approval and exact desk location. |
Mafraq Hospital / SSMC emergency, trauma and burn care
For life-threatening symptoms in the UAE, call 998 for ambulance, 999 for police and 997 for fire/civil defence. SSMC Emergency Services operate 24/7, but ambulance is the right first step for severe emergencies.
SSMC emergency services operate around the clock.
SSMC highlights Abu Dhabi’s burn and trauma centre capability and specialist emergency care.
Emergency Medicine works with medical and surgical specialties on-call when needed.
| Symptom / case | Use this route | Why |
|---|---|---|
| Severe chest pain, fainting, stroke symptoms | Ambulance / Emergency Department | Needs immediate triage and possible critical care. |
| Major road accident, fall, multiple injuries | Trauma emergency route | SSMC is a major trauma-care destination in the region. |
| Serious burn | Emergency / Burn Centre | Burn care needs specialist wound, surgery and critical-care support. |
| Minor illness, rash, simple cuts, sprains | Urgent care / suitable clinic if stable | Call 800 7762 if unsure whether OPD or emergency is better. |
UAE official guidance says emergency treatment to stabilise the case is free, while other treatment must be paid by cash, card or insurance. Ask billing once the patient is stable.
Specialized services at SSMC Abu Dhabi
SSMC is designed for serious and complex care, not only routine OPD. These are the high-value services searchers usually want to know about before referral.
| Specialized service | Officially described capability | Patient action |
|---|---|---|
| Specialized burns unit | Specialist burn treatment and burn-centre pathway. | Use emergency for serious burns; bring prior records for follow-up cases. |
| Trauma center | Regional trauma capability for critical injuries. | Use ambulance/emergency route for major injuries. |
| Level 3 neonatal unit | Specialized neonatal care. | For newborn/high-risk baby care, confirm referral and records required. |
| Neonatal surgery and CDH repairs | Specialized neonatal surgical site including congenital diaphragmatic hernia repairs. | Referral and multidisciplinary planning may be needed. |
| Cochlear implant | Specialized ENT/hearing-related pathway. | Ask ENT/audiology referral requirements. |
| Hepatobiliary service | Comprehensive liver, bile duct and pancreas-related specialist care. | Bring imaging, labs and referral notes. |
| Oncology and gynae-oncology | Oncology services including dedicated gynecology-oncology support. | Ask about referral, records, biopsy/pathology and treatment planning. |
| Robotic and minimally invasive surgery | Advanced surgical techniques across selected procedures. | Ask whether your case is suitable and what approval/estimate is needed. |
SSMC outpatient desks and clinic routing
SSMC’s outpatient guide gives useful location routing inside the medical city. This is valuable because a patient can lose time reaching the wrong building or desk.
| Area / desk group | Clinics or services shown | How to use it |
|---|---|---|
| Clinic Building Desk 1 / 2 | Bariatric Surgery, Anticoagulation Clinic, Cardiology, Clinical Nutrition, Cardiology Testing, Endocrinology, Dermatology, Internal Medicine, Interventional Radiology, Pediatric & Adolescent Medicine, Nephrology, Neurology, Neurosurgery, Pulmonary Medicine, Orthopedics, Respiratory Therapy, Pain Management. | Ask if your appointment is Desk 1 or Desk 2 before arriving. |
| Clinic Building Desk 3 / 4 | Audiology, Endoscopy Unit, General Surgery, Gastroenterology, Liver Clinic, Ophthalmology, Optometry, OMF, ENT, Pediatric Ophthalmology, Plastic Surgery, Podiatry, Speech & Language Pathology, Thoracic Surgery, Vascular Surgery, Wound Care. | Useful for endoscopy, surgery and ENT/eye visits. |
| Hospital Building Desk 10 / 11 | Apheresis Centre, Physical Medicine & Rehabilitation, Haematology & Oncology Clinic, Physiotherapy, Oncology Infusion, Speech Therapy. | Useful for oncology, rehab and infusion-related visits. |
| Hospital Building Desk 12 / 14 | Paediatric Rehabilitation, Occupational Therapy. | Ask if child rehab or therapy starts here. |
| Hospital Building Desk 15 / 16 | Main Clinical Imaging, Urology Clinic. | Useful for scans and urology appointments. |
| Hospital Building Desk 17 / 18 | Obstetrics & Gynaecology, Day Surgery Unit, Patient Admission, Rheumatology Clinic. | Ask if you need admission desk, day surgery or OB-GYN route. |
| Other desks | Desk 30 Radiation Therapy; Tower A Floor 4 Desk 20 Trials Unit, Infusion Therapy, Injection Clinic, OPAT, Psychology, Tropical & Infectious Diseases; Tower C Floor 9 Desk 21 International & Executive Clinic. | Always confirm desk and tower in advance for these specialist services. |
Ask staff to send or repeat your building, tower, floor and desk number. SSMC is large, and this small step can save time on appointment day.
Mafraq Hospital / SSMC insurance network
SSMC lists a broad insurance network, but coverage depends on your exact plan, network level, approval, service type and whether it is emergency, OPD, admission, surgery or specialist care.
| Insurance / TPA examples | Network detail publicly shown | What to confirm |
|---|---|---|
| Thiqa | Categories 1, 2, 3 and 4 are shown. | Confirm eligibility and whether the planned service requires approval. |
| Daman | Direct access examples include High-end, Mid-range, Royal NW, Mubadala, SSMC and Seha Networks. | Ask if your exact Daman card/network is accepted for the clinic. |
| ADNIC | Platinum, Gold and Gold+ direct billing; some lower networks restricted to emergency/centre-of-excellence conditions. | Ask whether your card is direct billing or restricted access. |
| Almadallah / Inayah | Almadallah 24/7 member support listed; Inayah Platinum and Diamond direct billing shown. | Ask if pre-approval is needed before clinic, imaging or admission. |
| MetLife / Orient | Some networks are listed as direct access; other networks may be restricted to life-threatening emergency with guarantee of payment. | Ask if your network has direct access or restricted access. |
| Nextcare / SAICO / Sukoon / Takaful Emarat / WAPMED | Selected networks are shown, with conditions depending on provider. | Verify by insurance card and planned service, not only insurer logo. |
“Is my exact insurance plan accepted at SSMC for this doctor, clinic and service? Is it direct billing or restricted access? What is my co-pay, and do lab/imaging/pharmacy/procedure services need separate approval?”
SSMC pharmacy, medical records and patient portal
| Need | Official detail | Patient action |
|---|---|---|
| 24/7 pharmacy | SSMC FAQ lists one pharmacy on the ground floor of Tower B, Hospital Building, operating 24/7. | Ask if your medicine is covered and whether refill/delivery is possible. |
| Clinic Building pharmacy | Second pharmacy on the first floor of Clinics Building, operating 8 AM–10 PM. | Useful for OPD prescriptions. |
| Pharmacy phone | 02 314 5550 or 02 314 5560 shown in inpatient guide. | Use for refill, availability and pharmacy help. |
| Pharmacy delivery | Outpatient guide mentions pharmacy delivery and refill through patient portal app or call centre. | Ask after your prescription is issued. |
| Medical records | Requests can be made in person at HIM-ROI, by email route, or through patient portal app. | Ask which records are available and how long release takes. |
| Records types | Clinic visits, lab reports, discharge summaries, operative reports, pathology, radiology, emergency visits, inpatient notes, dietitian notes and complete medical record copies. | Request the exact document type instead of “all records” if you only need one report. |
| Medical records phone | 02 314 5015 shown in inpatient guide. | Use for HIM/ROI follow-up. |
Parking and arrival tips for SSMC Al Mafraq
SSMC provides multiple parking routes, including free patient parking and paid valet. The correct parking area depends on whether you are outpatient, inpatient, emergency, oncology/radiation therapy or hospital visitor.
| Parking need | Official parking guidance | Best action |
|---|---|---|
| Free patient parking | SSMC says it provides free parking for all patients, with validation if parked over 90 minutes. | Validate your ticket at reception using your car registration number. |
| Outpatient parking | Clinic Building main entrance parking; outpatient parking validation at OPD welcome desk on ground floor. | Use this for clinic appointments. |
| Inpatient parking | Basement 1 and Oncology Parking; validation through central reception. | Use for admissions and longer visits. |
| Emergency parking | Reserved for emergency situations; validation through ED reception. | Do not use emergency parking for routine OPD. |
| Radiation therapy parking | Designated for radiation therapy patients. | Confirm before treatment visits. |
| Valet parking | Paid valet service is listed for outpatient and inpatient needs. | Good for elderly, child, pregnancy or mobility-limited patients. |
| Taxi | Inpatient guide lists Abu Dhabi taxi 600 535353 and Dubai taxi 04 208 0808. | Use taxi if the patient should not walk from a distant parking area. |
If bringing an elderly patient, child, pregnant patient or someone in pain, use drop-off first. Then one adult can park and validate the ticket while the patient starts registration.
SSMC visiting hours and visitor rules
| Visitor question | Official guidance shown | Practical note |
|---|---|---|
| General inpatient visiting hours | 10 AM to 8 PM. | Confirm ward-specific rules before visiting. |
| Critical care visiting hours | 12 PM to 8 PM. | ICU/critical-care access can be stricter. |
| Visitor limit | Maximum 2 visitors in ICU and Emergency Department; maximum 4 visitors in acute/normal care units. | Do not bring a large group. |
| Age rule | Visitors must be over 12 years old to access Intensive Care Units. | Plan childcare if visiting ICU. |
| Health rule | Visitors with flu-like symptoms should not visit. | Protect patients and staff. |
| Campus rules | No smoking/vaping; no outside blankets/pillows, electrical appliances, large food/drink, or flowers except maternity ward. | Call the ward for any special request. |
Government help, emergency support and complaint routes
SSMC is in Abu Dhabi, so Department of Health Abu Dhabi routes are relevant for insurance, medical complaints and official health services. Emergency response uses UAE emergency numbers.
| Need | Official route | What to prepare |
|---|---|---|
| Ambulance emergency | UAE ambulance number 998. | Use for life-threatening symptoms. Air ambulance may be sent if needed. |
| Police / fire | 999 police, 997 fire/civil defence. | Use for danger, accident scene, violence, fire or civil defence situations. |
| Emergency stabilisation | UAE official emergency guidance. | Emergency treatment to stabilise the case is free; other treatment must be paid by cash, card or insurance. |
| Medical error complaint | Department of Health Abu Dhabi investigation request. | Online complaint form, Emirates ID copies, medical reports if available; AED 0 fee. |
| Insurance complaint | DoH health insurance complaint service. | Application form, supporting documents, rejection/clarification letter, Emirates ID, visa and valid insurance card. |
| DoH contact | 800555. | Use for Abu Dhabi health authority service help. |
| Sick leave / public services | DoH eServices through TAMM. | Use for services such as sick leave attestation where applicable. |
| Hospital feedback first | Patient Experience Office / 02 314 5005. | Use hospital feedback route first; keep date, doctor, invoice, reports and written response. |
Do not assume all SSMC care is free. Coverage depends on emergency stabilisation rules, Thiqa/Daman category, insurance network, referral approval, government eligibility, employer cover or self-pay status.
Mafraq Hospital / SSMC Google Map
Use the map for orientation, then open live navigation before leaving. The hospital is large and near major road links, so confirm the correct entrance, parking type and building.
Mafraq Hospital reviews, photos and trust checks
Reviews and photos can help with orientation, but older Mafraq Hospital reviews may not reflect the current SSMC campus, services, parking or clinic flow.
| User search | How to use it safely | Better action |
|---|---|---|
| Mafraq Hospital reviews | Check if the review is old or about the current SSMC experience. | Prioritise recent SSMC reviews by department and service. |
| SSMC reviews | Read by clinic, doctor, emergency, parking or insurance topic. | Call to confirm current process before visiting. |
| Mafraq Hospital photos | Older photos may show a previous facility or old layout. | Use current SSMC maps and parking guide. |
| Doctor reviews | Useful only if recent and doctor/service is clearly named. | Confirm doctor availability by 800 7762. |
| Insurance comments | Insurance experience depends on card network and approvals. | Confirm exact plan before tests/admission. |
Local insider tips before visiting SSMC
Search “Sheikh Shakhbout Medical City” or “SSMC,” not only Mafraq Hospital.
Confirm clinic, doctor, building, desk, fee, insurance and parking in one call.
If parked over 90 minutes, validate at the correct reception desk using car registration number.
Ask if your visit is in Clinic Building, Hospital Building, Tower A, Tower B or a specific desk.
Self-pay and non-insured patients should ask for financial counselling before costly tests or admission.
SSMC handles complex care; old reports, scans, discharge summaries and medication lists matter.
FAQs about Mafraq Hospital / SSMC
Is Mafraq Hospital now Sheikh Shakhbout Medical City?
Mafraq Hospital is an old/common search name. Current patient services are usually routed through Sheikh Shakhbout Medical City, also called SSMC, in the Al Mafraq area of Abu Dhabi.
What is the phone number for Mafraq Hospital / SSMC?
The current SSMC contact and appointment number is 800 7762.
Where is SSMC located?
SSMC is located in the Al Mafraq area of Abu Dhabi, on/near Ghweifat International Highway, next to Fatima College of Health Sciences.
How do I book an appointment at SSMC?
You can book through the SSMC website or call 800 7762. Before visiting, confirm clinic, doctor, building, desk, fee, insurance and documents.
What are SSMC outpatient clinic hours?
SSMC outpatient clinics are listed Monday to Thursday from 8 AM to 8 PM and Friday from 7:30 AM to 5 PM. Selected Sunday clinics run from 9 AM to 5 PM. Always confirm your specialty timing.
Does SSMC provide emergency services?
Yes. SSMC Emergency Services operate 24/7. For life-threatening symptoms in the UAE, call 998 for ambulance.
What departments are available at SSMC?
SSMC offers departments and specialties across emergency medicine, surgery, medicine, pediatrics, obstetrics and gynecology, clinical imaging, pathology and laboratory, critical care, radiation therapy, clinical nutrition and rehabilitation.
Does SSMC accept insurance?
SSMC lists insurance networks including Thiqa, Daman, ADNIC, Almadallah, Inayah, MetLife, Nextcare, Orient, SAICO, Sukoon, Takaful Emarat and WAPMED. Coverage depends on your exact plan, network and approval.
Is parking free at SSMC?
SSMC says it provides free parking for all patients, with ticket validation if parked over 90 minutes. Paid valet is also listed for outpatient and inpatient needs.
How can I get SSMC medical records?
SSMC says medical records can be requested in person at the HIM-ROI section, by email route, or through the patient portal app. Records may include clinic visits, lab reports, radiology reports, discharge summaries, surgery reports and emergency visits.
Final checklist before you go
- Use the current name: Sheikh Shakhbout Medical City or SSMC.
- Call 800 7762 before travelling.
- Confirm clinic, doctor, building, desk and appointment time.
- Ask consultation fee, insurance approval and co-pay.
- Bring Emirates ID/passport, insurance card, referral, old reports and medicine list.
- Ask parking route and validation desk.
- Use 998 ambulance for serious emergency symptoms.