Mediclinic Al Ain Hospital: appointment, doctors, emergency, insurance, parking and map
Mediclinic Al Ain Hospital is a private multispecialty hospital in the heart of Al Ain city, located on Khalifa Street next to Choitram Supermarket. It provides outpatient clinics, inpatient rooms, surgery, ICU, NICU, laboratory, radiology, nuclear medicine, physiotherapy, IVF services and a round-the-clock emergency department.
This guide helps patients before visiting: phone number, address, appointment steps, doctors, departments, insurance, emergency route, cost questions, inpatient documents, visitor rules, parking tips, map, official video and Abu Dhabi government help routes.
Call 800 2000 or 03 764 7479. For emergency enquiries direct to the hospital, Mediclinic lists Emergency Reception at 03 706 0127. For UAE ambulance/police emergencies, call 999/998.
Mediclinic has more than one Al Ain facility. Use the full name “Mediclinic Al Ain Hospital, Khalifa Street, next to Choitram Supermarket”. Do not confuse it with Mediclinic Al Jowhara Hospital or other Mediclinic clinics in Al Ain.
Address, phone number and contact details
Mediclinic Al Ain Hospital is listed in Al Ain city on Khalifa Street, next to Choitram Supermarket. The official contact centre number is the simplest first route for appointments, departments, doctor timing, billing questions and branch confirmation.
| Detail | Information | Patient action |
|---|---|---|
| Hospital name | Mediclinic Al Ain Hospital | Use the full name in taxi apps, Google Maps and insurance calls. |
| Address | P.O. Box 14444, Al Ain, UAE. Khalifa Street, next to Choitram Supermarket. | Open live navigation before leaving, especially if coming from Zakher, Al Jimi, Al Muwaiji, Hili or Abu Dhabi. |
| Contact centre | 800 2000 | Use for appointments, doctor timing, department routing and general help. |
| Direct phone | 03 764 7479 | Use if you need hospital-specific assistance after checking the main contact centre. |
| Emergency reception | 03 706 0127 | Use for emergency-related hospital enquiries. For ambulance/police emergency, call 999/998. |
| Insurance department | 03 706 0268 | Use for direct billing, accepted insurance, exclusions, approval and plan coverage questions. |
| Official website | Mediclinic Al Ain Hospital official page | Use for doctors, services, appointments, insurance, visitor guide and emergency information. |
“Hello, I want to visit Mediclinic Al Ain Hospital on Khalifa Street. Please confirm the doctor name, department, appointment time, consultation fee, insurance coverage, approval requirement, parking option, documents needed and whether I should come to OPD or emergency.”
Which care route should you choose?
Mediclinic Al Ain Hospital offers outpatient clinics, emergency, surgery, inpatient care, ICU, NICU, IVF, radiology, lab, physiotherapy and multiple specialist services. Choosing the right route before arriving can save time and reduce billing confusion.
Best for stable symptoms, chronic disease follow-up, specialist consultation, pediatrics, OB-GYN, orthopedics, ENT, dermatology, cardiology, urology and family medicine.
Use for chest pain, stroke symptoms, serious breathing difficulty, severe injury, heavy bleeding, seizure, poisoning, severe infection, pregnancy emergency or sick child.
Use for planned surgery, delivery, ICU/NICU, inpatient treatment, VIP room request, or procedures after doctor evaluation and insurance approval.
If the patient looks unstable, choose emergency. If symptoms are stable, book OPD. If surgery, delivery or admission may be needed, ask for admission timing, estimate, documents and insurance approval before arrival.
How to book an appointment at Mediclinic Al Ain Hospital
Mediclinic’s outpatient guide says patients can schedule an outpatient appointment through the contact centre on 800 2000 or by requesting an appointment digitally. The guide also advises patients to arrive around 15 minutes early because late arrival can increase waiting time or lead to rescheduling.
- Confirm the facility: choose Mediclinic Al Ain Hospital, not another Mediclinic Al Ain facility.
- Choose the department: common routes include pediatrics, orthopedics, nephrology, IVF, OB-GYN, bone/joint/spine, cardiology, dermatology, ENT, urology and internal medicine.
- Call 800 2000: ask for the earliest suitable slot and confirm doctor timing.
- Use digital appointment request: use the official Mediclinic appointment route if you prefer online booking.
- Confirm insurance: ask if your insurer, TPA and exact plan cover the doctor, department and expected service.
- Ask fee questions: confirm cash consultation fee, co-pay, tests, imaging and follow-up rules.
- Arrive early: reach at least 15 minutes before your appointment for check-in and formalities.
- Cancel if needed: call in advance to cancel or reschedule so another patient can use the slot.
Do not ask only “doctor available?” Ask for the exact branch, doctor name, department, fee, insurance status, arrival time and whether tests or imaging are likely.
Doctors and how to choose the right specialist
Mediclinic Al Ain Hospital has over 20 clinics across major specialties. The useful approach is to match the patient’s problem to the right department first, then confirm the doctor’s availability, language, insurance coverage and follow-up plan.
Ask whether the doctor is a consultant, specialist or GP; whether they are available at Al Ain Hospital on your selected day; and whether your insurance covers that doctor.
Ask if results will be reviewed by the same doctor, whether follow-up is charged, and how reports are collected or uploaded.
| User need | Relevant doctor route | Booking tip |
|---|---|---|
| Chest pain, palpitations, high blood pressure | Cardiology, internal medicine, emergency if severe | Severe chest pain, sweating, fainting or breathlessness should go to emergency. |
| Fever, diabetes, thyroid, chronic illness | Family medicine, GP, internal medicine, endocrinology/diabetes | Carry medicine list and recent blood pressure/glucose readings. |
| Child fever, newborn concern, routine child care | Paediatrics, emergency if severe | Bring vaccination card, previous reports and medicine history. |
| Pregnancy, delivery, gynecology | Obstetrics and Gynaecology, radiology, lab, neonatal support | Ask about doctor timing, scans, delivery route, insurance approval and newborn coverage. |
| Bone, joint, spine, sports injury | Bone/Joint/Spine, orthopaedics, physiotherapy, radiology | Ask if X-ray, MRI or physiotherapy approval is needed. |
| Kidney, dialysis, urine, prostate | Nephrology, urology, radiology, laboratory | Carry urine tests, ultrasound/CT reports and medicine list. |
| Fertility or IVF | IVF Centre, OB-GYN, lab, imaging | Ask what documents, previous tests and partner attendance are needed. |
| Breathing problems, asthma, sleep apnea | Pulmonology / respiratory diseases | Ask if spirometry, imaging, sleep lab or allergy testing is needed. |
Official doctor/service route: Mediclinic Al Ain Hospital services and specialties.
Departments, treatments and hospital facilities
The official services page lists all major outpatient specialties, 24-hour emergency care, ISO15189 certified central laboratory, radiology with 3T MRI, and a comprehensive IVF centre. The hospital also lists operating theatres, inpatient rooms, pharmacies, NICU/SCBU incubators, ICU beds and emergency bays.
| Patient need | Relevant department / facility | Practical guidance |
|---|---|---|
| Emergency symptoms or sudden injury | Emergency Medicine, A&E bays, ICU, radiology, lab | Use emergency for unstable or severe symptoms; triage decides priority. |
| Heart symptoms | Cardiology, internal medicine, radiology, lab | Ask if ECG, echo, stress test, labs or admission may be needed. |
| Diabetes, thyroid, chronic conditions | Endocrinology/Diabetes, internal medicine, dietetics, lab | Carry old reports and medication list. |
| Pregnancy and women’s health | Obstetrics & Gynaecology, radiology, lab, NICU/SCBU support | Ask about delivery planning, scans, insurance and newborn coverage. |
| Child health | Paediatrics, emergency, radiology, lab | Bring vaccination record and previous prescriptions. |
| Fertility care | IVF Centre, OB-GYN, lab, imaging | Ask about test preparation, cycle timeline, consultation fee and package/insurance rules. |
| Kidney and dialysis-related care | Nephrology, internal medicine, lab, imaging | Ask about prior approvals and dialysis-related coverage if relevant. |
| Bone, joint and spine | Orthopaedics, Bone/Joint/Spine, physiotherapy, 3T MRI, radiology | Ask if scan approval is needed before specialist decision. |
| ENT, eye, skin and dental-type concerns | ENT, ophthalmology, dermatology, relevant outpatient clinics | Ask if procedures, devices, drops or medicines are billed separately. |
| Mental health and breathing concerns | Psychiatry, pulmonology/respiratory diseases, sleep-related services | Ask appointment length, test needs and insurance coverage. |
Emergency department and urgent care guidance
Mediclinic Al Ain Hospital has a round-the-clock emergency department. Mediclinic’s emergency guidance says urgent UAE emergency calls are answered by government emergency services and callers should explain where it happened, who is calling, what happened and how many people are involved.
For UAE ambulance/police emergency, call 999/998. Fire emergency is 997. Use emergency care for severe chest pain, stroke symptoms, unconsciousness, serious breathing difficulty, heavy bleeding, major injury, seizure, poisoning, severe allergic reaction, sudden weakness, severe infection or a very sick child.
Emergency departments treat by medical urgency, not arrival order. A more critical patient may be seen before a stable patient.
For emergency enquiries direct to Mediclinic Al Ain Hospital, the listed Emergency Reception number is 03 706 0127.
Once stable, ask about insurance approval, itemized charges, tests, medicines and follow-up route.
- Do not delay emergency care to collect every document.
- If available, bring Emirates ID, insurance card, medicine list and allergy information.
- For children, bring vaccination record and previous prescriptions if easy to access.
- For pregnancy emergencies, bring pregnancy file and previous scan reports if possible.
Fees, consultation charges and cost questions
Mediclinic Al Ain Hospital does not publish one universal consultation fee for every doctor and specialty on the main facility pages. This is normal because costs can vary by doctor level, specialty, insurance plan, co-pay, tests, imaging, procedure, emergency status, admission and follow-up rules.
| Cost area | Why price can change | Exact question to ask |
|---|---|---|
| OPD consultation | Doctor level, specialty, first visit/follow-up, insurance network and co-pay. | “What is the cash consultation fee and insurance co-pay for this exact doctor?” |
| Emergency visit | Triage, doctor assessment, tests, imaging, medicines, procedures, observation or admission. | “When stable, can billing explain insurance approval and itemized charges?” |
| Lab tests | Test type, urgency, fasting requirement, approval and report timing. | “Is this test covered today, and what is the cash price if insurance rejects it?” |
| Radiology / 3T MRI | Scan type, contrast, report, urgency and pre-approval. | “Does this scan need approval, and is contrast/report included?” |
| IVF / fertility care | Consultation, investigations, procedure cycle, lab work, medicines and package terms. | “What is included, what is excluded, and what extra medicines/tests may be billed?” |
| Surgery / admission | Surgeon, anesthesia, theatre, room, consumables, ICU, medicines and insurance approval. | “Can I get the estimate, deposit, co-pay and exclusions before admission?” |
| Maternity / child care | Mother’s care, baby care, NICU/SCBU, delivery type and insurance rules. | “How are mother and newborn covered, and what needs separate approval?” |
Private hospital fees and insurance approvals can change. For non-emergency visits, confirm the current consultation fee and co-pay before travelling. For emergencies, treatment comes first; billing can be clarified once the patient is stable.
Insurance and payment at Mediclinic Al Ain Hospital
Mediclinic Al Ain Hospital’s official insurance page says the hospital has direct billing with most UAE insurance companies and TPAs. It also states that patients should carry a valid insurance card or Emirates ID and should contact their insurer or third-party provider for coverage, limits and exclusions.
Ask whether your exact insurance plan covers the doctor, specialty and hospital branch.
Ask if lab, radiology, medicines, physiotherapy, procedure or MRI needs separate approval.
Ask for approval status, deposit, co-pay, deductible, room category and exclusions.
- Call the insurance department at 03 706 0268 for direct billing questions.
- Carry valid insurance card and Emirates ID.
- Ask your insurer/TPA if Mediclinic Al Ain Hospital is in-network for your exact plan.
- Check exclusions such as routine screening, cosmetic procedures, certain appliances, circumcision and conditions excluded by your policy.
- Keep approval SMS/email, invoices, claim forms, prescriptions and reports until billing is closed.
If an approval or claim is rejected, ask for the rejection reason in writing. This is useful if you later contact your insurer or Department of Health Abu Dhabi complaint routes.
Admission, inpatient stay and visitor guide
Mediclinic’s inpatient guide says patients may be asked to arrive three hours before scheduled surgery for non-day care procedures and two hours before pediatric admissions. It also says patients should bring insurance and identification cards to speed up admission.
| Visit type | Documents / preparation | Question to ask |
|---|---|---|
| Outpatient appointment | Emirates ID, insurance card, appointment confirmation, previous reports, medicines list. | Is follow-up included or charged separately? |
| Emergency visit | Emirates ID/insurance if available, medicine list and allergy details. | What is the triage category and next step? |
| Planned surgery | Insurance card, photo ID, approval, reports, imaging, fasting instruction and deposit if required. | When should I arrive and what is included in the estimate? |
| Pediatric admission | Child ID/passport, insurance, vaccination record, reports and guardian documents. | Should we arrive two hours before admission as advised for pediatric admissions? |
| IVF / fertility | Previous fertility reports, lab tests, partner documents if needed, medicine list and payment/coverage details. | What tests or documents are needed before the first consultation? |
| Visitor planning | Patient room number, visiting time, ID if required, ward restrictions. | Are usual visiting hours 9am–9pm and are ICU visits restricted today? |
Mediclinic lists usual inpatient visiting hours from 9am to 9pm, while intensive care areas have restricted visiting hours. Confirm ward-specific rules before travelling, especially for ICU, NICU, pediatric or infection-control situations.
Parking, taxi and arrival tips
The hospital is on Khalifa Street in central Al Ain, near a known supermarket landmark. Parking conditions can change depending on time of day, nearby shops, clinics and traffic. Use live navigation and check Abu Dhabi parking signs carefully.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, elderly patients, children, maternity visits and people carrying reports. | Call and ask where patients should park today and whether there is hospital/nearby paid parking. |
| Taxi / ride app | Patients who should avoid parking stress or walking. | Use “Mediclinic Al Ain Hospital, Khalifa Street, next to Choitram Supermarket.” |
| Drop-off first | Emergency, pregnancy, child fever, limited mobility or pain. | Drop the patient at entrance first; another adult can manage parking. |
| MAWAQiF public parking | If using public parking spaces around Abu Dhabi/Al Ain regulated zones. | Check signs. Standard parking is generally AED 2/hour or AED 15/day; premium is AED 3/hour where applicable. |
| Peak times | Evening, school/work traffic, weekend family visits. | Leave extra time for parking and registration before appointment. |
Do not publish a fixed hospital parking fee unless the hospital confirms it. The safe question is: “Where should patients park today, is there valet or patient parking, and do MAWAQiF charges apply near the hospital?”
Mediclinic Al Ain Hospital Google Map
Use this map for orientation, then open live navigation on your phone for traffic, entrance and parking guidance.
Abu Dhabi government services that may help patients
Mediclinic Al Ain Hospital is a private hospital, but Abu Dhabi and UAE official services can help with emergency numbers, health insurance issues, medical complaints and regulator support.
| Need | Official route | How it helps |
|---|---|---|
| Emergency numbers | Mediclinic emergency tips | Lists ambulance 999/998, police 999 and fire 997, and explains what information to give when calling. |
| Health regulator contact | Department of Health Abu Dhabi | DoH contact number is 800555 and the page lists complaint forms including insurance and medical error routes. |
| Insurance complaint | Department of Health Abu Dhabi complaint routes | Useful when a dispute involves coverage, approval, claim handling or insurance violations. |
| Medical error concern | DoH medical error complaint route | Use after collecting reports, dates, doctor names, invoices and the hospital response. |
| Public parking rules | Abu Dhabi Mobility MAWAQiF | Use to check public parking types, tariffs and paid timing where MAWAQiF applies. |
Keep appointment messages, invoices, insurance approval or rejection, doctor name, diagnosis, reports, prescriptions, dates and the hospital’s written response. A clear timeline is important if you contact an insurer or regulator.
Official Mediclinic Al Ain Hospital video
This official Mediclinic Middle East video shows VIP facilities at Mediclinic Al Ain Hospital and gives a visual sense of the hospital environment. Use it for orientation only; appointment timing, doctors, insurance, fees and parking should still be confirmed directly.
Official channel/video source: VIP facilities at Mediclinic Al Ain Hospital.
Local insider tips for a smoother visit
- Confirm the branch twice. Say “Mediclinic Al Ain Hospital, Khalifa Street, next to Choitram” because Mediclinic has more than one Al Ain facility.
- Arrive early for OPD. Mediclinic advises arriving about 15 minutes before appointment for formalities.
- For surgery, reach as instructed. Non-day care surgery may require arrival three hours before the scheduled procedure; pediatric admission may require two hours.
- Carry old reports. Previous scans, lab reports, discharge summaries and prescriptions can prevent repeat explanations and speed decisions.
- Ask insurance before tests. Consultation approval does not always mean lab, imaging, MRI, physiotherapy or procedure is approved.
- For 3T MRI, ask about approval and timing. Confirm pre-approval, contrast, fasting, arrival time and report collection.
- For IVF, ask what is included. Fertility treatment can involve consultation, tests, scans, medicines, procedures and partner documents.
- For children, bring vaccination record. Pediatricians can make better decisions with vaccine and medicine history.
- For parking, check signs. If using public parking, confirm MAWAQiF type, timing and payment method.
- Save all proof. Keep appointment SMS, approval messages, payment receipts, reports and discharge paperwork until your case is closed.
FAQs about Mediclinic Al Ain Hospital
Where is Mediclinic Al Ain Hospital located?
Mediclinic Al Ain Hospital is located in Al Ain city on Khalifa Street, next to Choitram Supermarket.
What is the phone number for Mediclinic Al Ain Hospital?
The main contact centre number is 800 2000. The hospital also lists 03 764 7479, and emergency reception is listed as 03 706 0127.
Does Mediclinic Al Ain Hospital have 24-hour emergency?
Yes. Mediclinic describes the hospital as having a round-the-clock emergency department, and its emergency pages list UAE emergency numbers 999/998.
How do I book an appointment at Mediclinic Al Ain Hospital?
Patients can schedule an outpatient appointment through the contact centre on 800 2000 or by requesting an appointment digitally. Arrive around 15 minutes early for formalities.
What departments are available at Mediclinic Al Ain Hospital?
Services include anesthesia, bariatric surgery, bone/joint/spine, cardiology, dermatology, dietetics, ENT, emergency medicine, endocrinology/diabetes, family medicine, gastroenterology, general surgery, haematology, internal medicine, neurology, nephrology, neurosurgery, OB-GYN, ophthalmology, orthopaedics, pediatrics, physiotherapy, psychiatry, pulmonology, radiology, rheumatology, urology and vascular surgery.
Does Mediclinic Al Ain Hospital have IVF services?
Yes. The official services page states that Mediclinic Al Ain Hospital has a comprehensive IVF centre.
Does Mediclinic Al Ain Hospital accept insurance?
The hospital has direct billing with many UAE insurance companies and TPAs. Patients should carry a valid insurance card or Emirates ID and confirm coverage, limits and exclusions with their insurer.
How much is consultation at Mediclinic Al Ain Hospital?
Mediclinic Al Ain Hospital does not publish one fixed consultation fee for every doctor and specialty on the main facility pages. Call 800 2000 and ask for current cash fee, insurance co-pay and follow-up rules.
What should I bring to Mediclinic Al Ain Hospital?
Bring Emirates ID or photo identification, insurance card, appointment confirmation, previous reports, scans, prescriptions, allergy list, approval or referral documents if required, and payment method.
What are the visiting hours at Mediclinic Al Ain Hospital?
Mediclinic lists usual inpatient visiting hours from 9am to 9pm. Intensive care areas have restricted visiting hours, so confirm ward-specific rules before visiting.
Final takeaway
For a smooth Mediclinic Al Ain Hospital visit, confirm the exact branch, doctor timing, appointment status, consultation fee, insurance approval, parking route and required documents before leaving. Use emergency care immediately for severe symptoms. For planned visits, keep all reports ready, arrive early, ask cost questions before tests and save written proof of appointment, approvals and billing.