Prime Hospital Dubai: appointment, doctors, emergency, insurance and map
Prime Hospital Dubai is a multispecialty private hospital on Casablanca Street, next to Le Meridien, Dubai. Patients commonly search it for appointments, doctors, emergency care, maternity, cardiology, pediatrics, orthopedics, radiology, insurance and medical records.
This guide brings the useful details into one page: phone number, address, appointment steps, doctor examples, departments, fee questions, insurance checks, parking, records request, map, video and Dubai government support routes.
Prime Hospital: +971 4 292 9777
Prime Medical Centers: +971 4 707 0999
Email: info@primehospital.ae
UAE ambulance: 998
Prime Hospital is the hospital on Casablanca Street near Le Meridien. Prime Medical Centers are separate outpatient clinic locations. When calling or using maps, say Prime Hospital Dubai, Casablanca Street to avoid booking at the wrong branch.
Prime Hospital Dubai quick answer
| User question | Direct answer | Best next step |
|---|---|---|
| What is Prime Hospital Dubai phone number? | +971 4 292 9777. | Ask for doctor timing, consultation fee, insurance and exact department. |
| Where is Prime Hospital Dubai? | Casablanca Street, next to Le Meridien, Dubai, UAE. | Use the map below and select Prime Hospital, not a medical center branch. |
| Can I book online? | Yes. Prime’s booking form asks for location, preferred doctor, ailment, visit type and date. | Use online booking for planned OPD; call for same-day or urgent help. |
| Does it have emergency care? | Prime has an official 24-hour Emergency Care page. | For life-threatening symptoms, call UAE ambulance 998. |
| Are consultation fees published? | No single public fee is shown for every doctor and department. | Ask the current cash fee, insurance co-pay and follow-up rule before booking. |
| Does Prime Hospital accept insurance? | Prime has an official insurance information page and says it offers a wide range of insurance options. | Confirm your exact plan, card, network, doctor and service before treatment. |
| How do I get medical records? | Prime’s release-of-information page asks patients to send completed consent forms to MRD email addresses or hand them in person. | Use the MRD emails in the records section below. |
Prime Hospital Dubai contact number, address and email
| Detail | Official detail | How to use it |
|---|---|---|
| Hospital name | Prime Hospital Dubai | Use this for appointment, insurance and doctor search. |
| Address | Prime Hospital, Casablanca Street, next to Le Meridien, Dubai, United Arab Emirates | Best wording for map, taxi and branch confirmation. |
| Hospital phone | +971 4 292 9777 | Main number for hospital appointment, reception and transfer. |
| Prime Medical Centers phone | +971 4 707 0999 | Use only if your appointment is at a Prime Medical Center branch. |
| Fax | +971 4 272 1549 | Use only if required by insurer, employer or hospital records process. |
| helpdesk@primehealth.ae info@primehospital.ae |
Use for non-urgent written queries and follow-up. | |
| Official departments | Prime Hospital departments | Use to verify specialty pages and current service list. |
| Official doctors | Meet your doctors | Use to verify current doctor list and appointment options. |
Prime Hospital Dubai appointment booking
Prime’s appointment widget asks users to choose location, preferred doctor name, ailment, patient type, visit type and date. It also separates already-visited patients from new patients and uses OTP/registration steps.
- Choose the correct location: Prime Hospital, not a Prime Medical Center branch.
- Choose the department: cardiology, pediatrics, OB-GYN, emergency, orthopedics, urology, ENT, dental, dermatology, radiology, lab or another service.
- Enter the preferred doctor name only if you already know the doctor.
- Select physical walk-in or telehealth if the option is available for your case.
- Choose date and complete OTP/registration steps if you are new to Prime.
- For same-day appointments, call +971 4 292 9777.
- Before travelling, confirm doctor timing, consultation fee, insurance co-pay and documents.
- For severe symptoms, do not wait for OPD. Use emergency care or UAE ambulance 998.
“I want an appointment at Prime Hospital Dubai on Casablanca Street. Please confirm doctor name, department, timing, consultation fee, insurance co-pay, approval requirement, follow-up rule, parking guidance and arrival time.”
Prime Hospital Dubai fees, consultation charges and billing questions
Prime does not publish one fixed consultation fee for every doctor, specialty and service. That is normal for private hospitals because cost changes by doctor, department, insurance plan, tests, procedure and approval status.
| Cost area | Why price changes | Ask this before visiting |
|---|---|---|
| OPD consultation | Doctor level, specialty, first visit/follow-up, cash vs insurance and co-pay. | What is the cash consultation fee and my insurance co-pay for this exact doctor? |
| Specialist visit | Cardiology, pediatrics, OB-GYN, orthopedics, urology, ENT and other specialties may differ. | Is this doctor consultant, specialist or GP, and is follow-up included? |
| Emergency care | Triage, doctor assessment, lab, imaging, medication, procedure, observation or admission. | When the patient is stable, can billing explain itemized charges and insurance approval? |
| Lab and pathology | Test type, urgent reporting, fasting, package/doctor order and insurance approval. | Is this test covered today, and what is the cash price if rejected? |
| Radiology and imaging | X-ray, ultrasound, CT/MRI if ordered, contrast and reporting time. | Does this scan need pre-approval, fasting, old reports or contrast? |
| Maternity / delivery | Doctor fee, room, normal/C-section delivery, anesthesia, newborn care and emergency change. | Can I get written inclusions, exclusions and emergency C-section terms? |
| Dental / skin / ENT procedures | Procedure, materials, device, laser, medicines and follow-up may be separate. | Is the procedure billed separately from consultation? |
| Surgery / admission | Surgeon, anesthesia, OT, room, medicines, consumables, ICU and complications. | Can I get the estimate, deposit rule, approval status and exclusions? |
Do not depend on old online comments for Prime Hospital consultation fees. Call first and ask for the current fee for the exact doctor, department and payment route.
Prime Hospital Dubai doctors and schedule guidance
Prime’s official doctor profile pages show doctor names, services, location, appointment buttons and sometimes expertise details. Schedules can change, so verify the day and timing before travelling.
| Department | Doctor examples from official Prime profile pages | What to confirm |
|---|---|---|
| Cardiology | Dr. Wesam Wahid Khalil, Dr. Sundar Kumar Ganesan, Dr. Faraaz Zaveri, Dr. Murali Krishna Neelakantan, Dr. Marisa Pascual Joson, Dr. Siarhei Sidaruk. | Ask if you need ECG, echo, cardiac clearance, chest-pain route or follow-up review. |
| Pediatrics | Dr. Rajendra Maneklal Joshi, Dr. Hany Salim, Dr. Sara Ahmed, Dr. Rouba Manachi, Dr. Meenakshi Sesama, Dr. Niyati Das Chowdhury. | Ask if your child needs OPD, vaccination, neonatology, emergency or growth assessment. |
| Orthopedics | Dr. Selvaraj Periyasamy, Dr. Ahmed Mobarez Ibrahim, Dr. Mohamed Samy Ahmed Sharafeldin. | Ask if X-ray/MRI, fracture care, sports injury, arthroscopy or joint replacement opinion is needed. |
| Urology | Dr. Hany Mohamed Abdelfatah Elkordy. | Ask if urine test, ultrasound, CT, prostate review, stone care or procedure is required. |
| ENT | Dr. Mohamad Salem Al Zahr. | Ask if audiometry, nasal endoscopy, laryngoscopy or procedure is separate. |
| Ophthalmology | Dr. Assem Alhyasat. | Ask about eye test, cataract, glaucoma, retina, lens/laser cost and scans. |
| Thoracic / surgery-related care | Dr. Khaldoon Abo Dakka. | Ask if imaging, surgical review, anesthesia clearance or admission estimate is needed. |
Do not visit only because a doctor appears on the website. Call Prime Hospital and ask: “Is this doctor physically available at Prime Hospital Dubai today, and will the same doctor review my reports?”
Prime Hospital Dubai departments list
Prime Hospital’s department pages cover emergency care, heart care, women and child care, diagnostics, surgery and outpatient specialties. This table groups them by user need.
| Care group | Departments / services included | Useful for |
|---|---|---|
| Emergency and critical care | Emergency Care, ICU & Stroke Unit, Anesthesiology, Ambulance-related emergency support where applicable. | Accident, severe symptoms, observation, critical care and urgent assessment. |
| Heart and medicine | Cardiology, Internal Medicine, General Practice, Family Medicine, Endocrinology, Gastroenterology, Nephrology, Pulmonology, Rheumatology. | Chest pain, BP, diabetes, thyroid, stomach/liver, kidney, asthma/COPD and chronic disease care. |
| Women and children | Obstetrics & Gynaecology, Pediatrics, Neonatal/child care support. | Pregnancy, delivery, child fever, vaccinations, growth and women’s health. |
| Surgery and procedures | General Surgery, Urology, Orthopedics, Plastic Surgery, Dental, ENT. | Hernia, gallbladder, kidney stone, fracture, sports injury, dental work and ENT procedures. |
| Diagnostics | Radiology & Imaging, Clinical Laboratory Services, Pathology. | Blood tests, bedside emergency labs, X-ray, imaging, scans and reports. |
| Skin, eye and recovery | Dermatology, Ophthalmology, Physiotherapy, Dietetics. | Skin/hair, eye care, rehab, nutrition and recovery planning. |
| Cancer and blood care | Oncology & Hematology where listed. | Blood disorders, oncology evaluation and related specialist referrals. |
Which Prime Hospital department should you choose?
| Your need | Start here | What to ask before going |
|---|---|---|
| Severe chest pain, stroke signs, major injury, heavy bleeding | Emergency Care | Use ER or call UAE ambulance 998. Do not wait for OPD. |
| Stable chest discomfort, BP, palpitations, heart follow-up | Cardiology | Ask if ECG, echo, blood tests or cardiac clearance is likely. |
| Fever, diabetes, BP, cough, chronic illness | General Practice / Internal Medicine / Family Medicine | Carry old reports and current medicine list. |
| Pregnancy, delivery, period issues, pelvic pain | Obstetrics & Gynaecology | Ask doctor timing, scan support, delivery estimate and insurance approval. |
| Child fever, vaccines, newborn concern, growth | Pediatrics | Bring vaccination card and previous prescriptions. |
| Fracture, joint pain, back pain, sports injury | Orthopedics + Radiology | Ask if X-ray/MRI, cast, injection, physiotherapy or surgery review is needed. |
| Kidney stone, urine symptoms, prostate concern | Urology | Carry urine test, ultrasound, CT or PSA reports if available. |
| Sinus, ear, throat, hearing, tonsil or vertigo | ENT | Ask if audiometry or endoscopy is separate. |
| Skin rash, acne, hair, allergy, mole or procedure | Dermatology | Ask if biopsy, laser, peel, medicine or procedure is separate. |
| Eye pain, vision, cataract, glaucoma, retina | Ophthalmology | Ask if eye scans, lens choice or surgery estimate is separate. |
Prime Hospital Dubai emergency care
Prime Hospital has an official 24-hour Emergency Care page. Emergency pages and department snippets mention emergency preparedness, comprehensive laboratory and blood transfusion support, and immediate lab results for emergency care at the bedside of the patient.
For life-threatening symptoms in the UAE, call 998 for ambulance, 999 for police and 997 for fire/civil defence. Do not wait for an online appointment if symptoms are severe.
| Situation | Use this route | Why |
|---|---|---|
| Severe chest pain, sweating, fainting, sudden breathlessness | Emergency / ambulance | Possible heart or serious medical emergency. |
| Stroke symptoms, face droop, arm weakness, speech trouble | Emergency immediately | Time-sensitive condition. |
| Fracture, major injury, dislocation, heavy bleeding | Emergency | May need imaging, procedure, surgery or urgent stabilization. |
| High fever in infant, severe dehydration, breathing difficulty | Emergency / pediatrics | Children can worsen quickly. |
| Pregnancy bleeding, severe pain, reduced fetal movement | Emergency / OB-GYN | Needs urgent assessment. |
| Stable symptoms or routine follow-up | OPD appointment | Call and book the correct specialist. |
Prime Hospital Dubai cardiology and heart care
The official cardiology page says Prime Hospital Dubai has cardiology doctors, nurses and staff working together for heart treatment and care. Use cardiology for stable heart concerns and emergency for severe symptoms.
| Heart-related need | Likely route | Ask before appointment |
|---|---|---|
| BP, cholesterol, palpitations, routine heart review | Cardiology OPD | Ask if ECG, echo or labs are needed. |
| Chest pain with sweating, fainting or breathlessness | Emergency first | Do not book routine OPD. |
| Pre-surgery cardiac clearance | Cardiology + anesthesia/medicine | Ask which tests are required before clearance. |
| Follow-up after angioplasty or cardiac event | Cardiology | Carry discharge summary and medicine list. |
| Insurance approval for cardiac tests | Cardiology + insurance desk | Ask if test approval is separate from consultation approval. |
Prime Hospital Dubai maternity and women care
The OB-GYN department page is useful for pregnancy, delivery, fertility-related concerns, gynecology problems, scans and women’s health follow-up. Fees and delivery package terms should be confirmed directly.
| Need | Ask this | Why it matters |
|---|---|---|
| Antenatal visit | Which doctor is available and are ultrasound/labs separate? | Pregnancy visits often involve tests beyond consultation. |
| Delivery planning | Normal delivery vs C-section estimate, room, anesthesia and baby care. | Delivery cost can change if emergency C-section or newborn support is needed. |
| High-risk pregnancy | Which specialists are involved and what approvals are needed? | May require frequent scans, lab tests and multi-specialty review. |
| Gynecology procedure | Is it OPD, day-care or admission? | Billing and insurance approval differ by procedure type. |
| Insurance maternity cover | Does my plan cover consultation, scans, delivery and newborn care? | Maternity benefits differ strongly between plans. |
Before paying or booking delivery care, ask for written inclusions and exclusions: doctor fee, room, anesthesia, baby care, emergency C-section, medicines, extra stay and follow-up.
Prime Hospital Dubai pediatrics and child care
Prime’s pediatric doctor pages show child care, neonatal experience, vaccinations, growth and development, infections, asthma/allergy concerns and pediatric emergency experience across doctor profiles.
| Child need | Start here | Bring / ask |
|---|---|---|
| Fever, cough, infection | Pediatrics OPD or emergency if severe. | Bring temperature record and medicine list. |
| Newborn concern | Pediatrics / neonatology route. | Bring birth record, discharge summary and feeding history. |
| Vaccinations | Pediatrics. | Bring vaccination card and ask current vaccine availability. |
| Growth and development | Pediatrician. | Bring previous growth chart and school/therapy notes if any. |
| Asthma, allergy, breathing issue | Pediatrics; emergency if breathing is difficult. | Bring inhalers and past reports. |
| Genetic or premarital counseling / blood disorder concern | Pediatric specialist review where relevant. | Ask which reports or family history documents are needed. |
Prime Hospital Dubai radiology, imaging and laboratory
Prime’s radiology page describes advanced imaging services, and its laboratory pages mention diagnostic laboratory support. Emergency snippets also mention immediate lab results for emergency care.
| Service | Useful for | Ask before going |
|---|---|---|
| Clinical laboratory services | Blood tests, urine tests, infection markers, chronic disease monitoring and emergency support. | Fasting? Sample timing? Report delivery? Insurance approval? |
| Pathology | Diagnostic reporting and lab-based medical decision support. | Ask report timeline and doctor review process. |
| Radiology and imaging | X-ray, ultrasound and imaging ordered by doctor or emergency team. | Do you need appointment, approval, contrast or old reports? |
| Emergency bedside lab support | Urgent ER care and rapid medical decisions. | Emergency team decides based on triage and symptoms. |
| Pre-surgery tests | Blood tests, imaging and clearance before surgery. | Ask if all tests are covered by insurance or billed separately. |
| Maternity and pediatric tests | Pregnancy scans/labs and child investigations. | Ask age rules, preparation and report review timing. |
Prime Hospital Dubai surgery, orthopedics and urology
| Care area | What patients search | Before you book |
|---|---|---|
| General surgery | Hernia, gallbladder, appendix, piles, abdominal pain, lumps and day-care surgery queries. | Ask if consultation, imaging, anesthesia, OT and admission are separate. |
| Orthopedics | Fracture, sports injury, back pain, joint pain, arthroscopy, knee/shoulder issues and joint replacement opinion. | Bring X-ray/MRI images, not only the report. |
| Urology | Kidney stones, urinary infection, prostate, blood in urine, male health and procedures. | Carry urine tests, ultrasound, CT or PSA reports if available. |
| ENT | Sinus, tonsil, ear pain, hearing, voice, vertigo and nasal/throat procedure queries. | Ask if audiometry or endoscopy is separately billed. |
| Dental | Tooth pain, root canal, extraction, crown, cleaning and dental X-ray. | Dental benefits vary; confirm insurance and procedure estimate before treatment. |
| Plastic surgery / dermatology | Skin, hair, cosmetic, mole, wart, scar, procedure and laser-related queries. | Ask if laser, procedure, medicine or follow-up is included. |
Prime Hospital medical records and release of information
Prime’s release-of-information page says patients can download the consent form, fill it, indicate their email address and send the scanned copy to MRD email addresses or hand it in person at reception.
| Need | How to request | What to include |
|---|---|---|
| Medical records / reports | Use the consent-for-release process. | Patient name, file number if known, phone, email, ID proof and report details. |
| MRD email route | mrd@primehealth.ae mrd@primehospital.ae |
Attach completed consent form and mention the requested records clearly. |
| In-person route | Hand over at reception. | Carry Emirates ID/passport and authorization if requesting for another person. |
| Contact update | Prime says contact details can be updated using mobile application or completed consent forms. | Use the registered phone/email and confirm update after submission. |
| Insurance claim documents | Ask billing/MRD for invoice, reports and claim documents. | Keep approval/rejection messages, prescriptions and test results. |
For faster processing, write a precise request: “I need discharge summary, lab reports, radiology report and invoice for visit date ___ under patient name ___ and file number ___.”
Prime Hospital Dubai insurance and payment
Prime’s insurance page says it has a wide range of insurance options. It is still important to confirm your exact plan because coverage can differ by doctor, department, test, procedure and approval.
Ask if your exact insurance card covers Prime Hospital Dubai and the selected doctor.
Ask if lab, imaging, pharmacy and procedures need separate approval.
Ask for estimate, pre-approval status, deposit rule, exclusions and room category.
- Carry Emirates ID/passport and insurance card.
- Call your insurer/TPA before planned specialist visits.
- Ask if GP referral is needed before specialist consultation.
- Ask if your plan covers Prime Hospital, not just Prime Medical Centers.
- Keep approval SMS/email, invoices, reports and claim forms.
- If rejected, ask for a written rejection reason.
Prime Hospital Dubai parking and arrival tips
Prime Hospital is near Casablanca Street and the Le Meridien area, close to Dubai airport traffic. Parking and approach roads can be busy, especially during peak travel times.
| Arrival situation | Best action | Why it helps |
|---|---|---|
| Coming by car | Call and ask for current patient parking or drop-off guidance. | Hospital entrance and parking access can change by traffic and availability. |
| Patient is elderly, pregnant, child or in pain | Use drop-off first. | Patient can start registration while another adult parks. |
| Using Dubai public parking | Use official RTA parking channels and check signs. | RTA supports payment through apps, machines, Dubai Now, SMS 7275 and other channels. |
| Taxi / ride app | Enter “Prime Hospital Dubai, Casablanca Street, next to Le Meridien.” | Avoids confusion with Prime Medical Centers. |
| Airport-area traffic | Leave extra time. | Casablanca Street / airport area traffic can delay arrival. |
Use official parking payment methods and check the RTA/Parkin sign. Avoid scanning random QR codes unless you are sure the sign is official.
Dubai government help, emergency numbers and patient support
Prime Hospital Dubai is a private hospital. Free or reduced-cost treatment depends on insurance, emergency rules, employer cover, charity support or eligibility. Do not assume universal free care.
| Need | Official route | What to do |
|---|---|---|
| Ambulance emergency | UAE emergency number 998 | Use for chest pain, stroke signs, major injury, unconsciousness, severe breathing difficulty or heavy bleeding. |
| Police / fire | 999 police, 997 fire/civil defence | Use for accidents, danger, fire or civil defence emergencies. |
| Medical complaint in Dubai | DHA medical complaint service | DHA allows patients/caregivers to submit a complaint against a healthcare professional or facility; the listed service is free. |
| DHA contact support | 800342 inside UAE, +971 4 599 1200 outside UAE | Use for DHA service guidance when needed. |
| Insurance issue | Insurer / TPA / DHA route where applicable | Keep rejection reason, invoice, report and approval request. |
| Parking payment | RTA parking services | Use RTA apps, Dubai Drive, Dubai Now, machines, SMS 7275 or other official channels. |
Keep appointment confirmation, patient file number, doctor name, department, visit date, invoice, medical reports, prescriptions, insurance approval/rejection and hospital response before filing any formal complaint.
Prime Hospital Dubai Google Map
Use this map for orientation. Open live navigation before leaving because Casablanca Street and Dubai airport-area traffic can change quickly.
Prime Hospital Dubai video
This Prime Hospital overview video helps users visually understand the hospital before visiting. Use it for orientation only; call the hospital for current appointment, doctor, fee, insurance and parking details.
Local insider tips before visiting Prime Hospital Dubai
Prime has medical centers too. Confirm the hospital location on Casablanca Street before leaving.
Do not ask only “doctor available?” Ask consultation fee, insurance co-pay and follow-up rule.
If lab, imaging or insurance approval may be needed, morning gives more same-day processing time.
Old scans, prescriptions and lab results can prevent repeat testing and speed up decisions.
Casablanca Street and nearby airport roads can delay arrival, especially during peak hours.
When emailing MRD, mention file number, visit date, report type and patient contact details.
FAQs about Prime Hospital Dubai
Where is Prime Hospital Dubai located?
Prime Hospital Dubai is located on Casablanca Street, next to Le Meridien, Dubai, United Arab Emirates.
What is the Prime Hospital Dubai phone number?
The main Prime Hospital Dubai phone number is +971 4 292 9777.
Is Prime Hospital the same as Prime Medical Center?
No. Prime Hospital is the hospital on Casablanca Street near Le Meridien. Prime Medical Centers are separate outpatient clinic locations, and their main phone number is +971 4 707 0999.
How do I book an appointment at Prime Hospital Dubai?
You can use Prime’s appointment form or call +971 4 292 9777. The form asks for location, preferred doctor, ailment, patient type, visit type and date.
How much is consultation at Prime Hospital Dubai?
Prime Hospital does not publish one fixed consultation fee for every doctor and specialty. Call and ask for the current cash fee, insurance co-pay and follow-up rule for your exact doctor.
Does Prime Hospital Dubai have emergency care?
Yes. Prime has an official 24-hour Emergency Care page. For life-threatening symptoms in the UAE, call 998 for ambulance.
Which departments are available at Prime Hospital Dubai?
Departments include emergency care, cardiology, radiology and imaging, clinical laboratory services, obstetrics and gynecology, pediatrics, general surgery, urology, orthopedics, ENT, dermatology, dental, ICU and stroke unit, internal medicine, general practice, pulmonology, physiotherapy and more.
Which doctors are available at Prime Hospital Dubai?
Prime lists doctors across cardiology, pediatrics, orthopedics, urology, ENT, ophthalmology and other specialties. Always confirm the doctor’s current schedule and location before visiting.
Does Prime Hospital Dubai accept insurance?
Prime has an insurance information page and says it offers a wide range of insurance options. Coverage depends on your exact card, plan, network, doctor, service and approval status.
How can I get medical records from Prime Hospital?
Prime’s release-of-information page says patients can complete the consent form and send it to mrd@primehealth.ae or mrd@primehospital.ae, or hand it in person at reception.
Is parking available near Prime Hospital Dubai?
Parking conditions can change around Casablanca Street and the airport area. Call the hospital for current patient parking guidance and use official RTA parking channels if using paid public parking.
Can I file a complaint about a Dubai hospital?
Yes. DHA provides a medical complaint service for complaints against healthcare professionals or facilities in Dubai. Keep invoices, doctor names, visit dates, reports and the hospital response.
Final checklist before you go
- Confirm the location as Prime Hospital Dubai, Casablanca Street, next to Le Meridien.
- Call +971 4 292 9777 for doctor timing, consultation fee, insurance and appointment confirmation.
- Carry Emirates ID/passport, insurance card, previous reports, scans and medicine list.
- Ask if lab, imaging, procedure, pharmacy or admission requires separate approval.
- Use emergency care for severe symptoms; call 998 ambulance for life-threatening cases.
- Open live map and plan parking/traffic time around the airport area.