Shakhbout Hospital Abu Dhabi: appointment, emergency, doctors, insurance, parking and map
Shakhbout Hospital usually refers to Sheikh Shakhbout Medical City, also called SSMC Abu Dhabi. It is a major Abu Dhabi hospital for serious, complex and tertiary care.
This guide gives the practical patient answers first: phone, appointment route, outpatient timing, 24/7 emergency, burn and trauma care, doctors, departments, insurance, pharmacy, medical records, parking validation, visitor rules and Google Map.
Official name: Sheikh Shakhbout Medical City
Short name: SSMC
Phone: 800 7762
Emergency: 24/7
Location: Al Mafraq, Abu Dhabi
Use Sheikh Shakhbout Medical City or SSMC Abu Dhabi when calling, booking or using maps. “Shakhbout Hospital” is a common search phrase, but the official hospital name is Sheikh Shakhbout Medical City.
Shakhbout Hospital quick answer
| User question | Direct answer | Best next step |
|---|---|---|
| What is Shakhbout Hospital called officially? | Sheikh Shakhbout Medical City, also called SSMC. | Use “SSMC Abu Dhabi” or “Sheikh Shakhbout Medical City” for maps and appointments. |
| What is the phone number? | 800 7762 | Call for appointment, clinic timing, insurance, records, pharmacy and parking questions. |
| Where is it located? | Al Mafraq area, Abu Dhabi, on Ghweifat International Highway, next to Fatima College of Health Sciences. | Use live map before leaving because the campus is large. |
| Does SSMC have emergency? | Yes. SSMC Emergency Services operate 24/7. | For life-threatening emergency, call UAE ambulance 998. |
| What is SSMC known for? | Complex care, trauma, burn care, stroke, surgery, medicine, women/children care and 46+ specialties. | Choose by department, not only by hospital name. |
| Is parking free? | SSMC provides free parking for patients after validation. | Share car registration number at the correct reception/welcome desk. |
| How do I get medical records? | In person at HIM-ROI section, through email route listed by SSMC, or through patient portal app. | Prepare ID, visit date, MRN if known and record type needed. |
Sheikh Shakhbout Medical City phone, address and outpatient timings
| Detail | Official / practical information | Patient use |
|---|---|---|
| Official name | Sheikh Shakhbout Medical City | Use for appointments, insurance, map and medical-record requests. |
| Short name | SSMC | Commonly used on official pages and patient guides. |
| Common search | Shakhbout Hospital, Shakhbout Medical City, SSMC Abu Dhabi | All usually refer to the same Abu Dhabi hospital. |
| Phone | 800 7762 | Appointments, emergency guidance, clinics, insurance, records and feedback routing. |
| Address / area | Al Mafraq area, Abu Dhabi, Ghweifat International Highway, next to Fatima College of Health Sciences. | Best wording for map and taxi. |
| P.O. Box | PO Box 11001, Abu Dhabi, United Arab Emirates | Useful for formal reference. |
| Outpatient hours | Monday–Thursday 8:00 AM–8:00 PM; Friday 7:30 AM–5:00 PM. | Confirm specialty-specific clinic timing before travelling. |
| Evening clinics | Monday and Wednesday 5:00 PM–9:00 PM. | Ask if your specialty participates in evening clinics. |
| Emergency | 24/7. | Use for urgent and life-threatening symptoms. |
“Hello, I want Sheikh Shakhbout Medical City. Please confirm the correct department, doctor, clinic desk, timing, appointment route, insurance network, parking validation point and what documents I should bring.”
How to book an appointment at Shakhbout Hospital
SSMC FAQ says appointments can be booked through the website or by calling the toll-free number. Some specialty pages also repeat the same access route: call 800 7762 or book through the website.
- Decide whether this is emergency, outpatient clinic, follow-up, surgery review, maternity, pediatrics, imaging, oncology, rehab or records.
- For emergency symptoms, go to Emergency or call ambulance; do not wait for routine booking.
- For outpatient care, call 800 7762 or use the official website route.
- Ask for the correct specialty before choosing a doctor.
- Confirm whether you need referral, previous reports or insurance approval.
- Ask which building and desk you should go to.
- Bring Emirates ID/passport, insurance card, previous reports, scans, discharge summaries and medication list.
- Use self-registration kiosks or QR registration where available.
- Validate parking at the correct desk by sharing your car registration number.
Ask this in one call: “Is this clinic in the Clinic Building or Hospital Building, and which desk number should I go to?” SSMC campus is large, so desk information saves walking time.
SSMC emergency, trauma and complex urgent care
SSMC Emergency Services operate 24/7. The Emergency Medicine Department supports acute and urgent medical and surgical conditions and uses specialists from other medical and surgical areas when needed.
For life-threatening symptoms in the UAE, call 998 for ambulance, 999 for police and 997 for fire/civil defence. Do not wait for a routine appointment for severe chest pain, stroke signs, unconsciousness, major injury, heavy bleeding, serious breathing difficulty, poisoning, severe burns or sudden weakness.
SSMC Emergency Services are open around the clock.
SSMC is described by its emergency page as Abu Dhabi’s burn and trauma centre.
Emergency doctors can consult medical and surgical specialties when required.
| Symptom / situation | Best route | Why |
|---|---|---|
| Major accident, trauma, serious injury | Emergency department / ambulance | SSMC has trauma and specialist emergency support. |
| Serious burn or inhalation injury | Emergency first | Burn Centre support starts from acute assessment. |
| Severe chest pain, fainting, sweating, breathlessness | Emergency first | Could require rapid cardiac or critical-care pathway. |
| Stroke signs, sudden weakness, speech trouble | Emergency first | Time-sensitive neurological care. |
| Child emergency | Emergency / pediatric route | Pediatric emergency and specialist support may be needed. |
| Minor urgent care after hours | Emergency assessment | Emergency Medicine page includes minor urgent care as an area of expertise. |
SSMC doctors and specialty search
SSMC has a large doctor directory. Do not choose only by name; choose the correct specialty, then confirm live appointment availability.
| Need | Specialty / department to ask for | Doctor examples found on official pages |
|---|---|---|
| Diabetes, thyroid, hormones, obesity medicine | Endocrinology / Medicine | Dr. Hassan Shawa, Dr. Julie Shah |
| Kidney disease, dialysis-related care | Nephrology | Dr. Hormaz Dara Dastoor |
| Stroke, seizures, neurological conditions | Neurology / Neuroscience | Dr. Isam Sayed Mahmoud Salih, Dr. Ahmed Shatila |
| Heart rhythm and cardiology issues | Cardiology | Dr. Mario Njeim and other cardiology specialists listed in Medicine pages |
| Women’s health, pregnancy, gynecology surgery | Obstetrics and Gynaecology | Dr. Ayman Al Hendy, Dr. Basel Imam, Dr. Mathebele Makwela, Dr. Mini Ravi, Dr. Shahad Mahmoud |
| Child and newborn care | Paediatrics / Neonatology / PICU | Dr. Aysha Al Kaabi, Dr. Faisal Al Zidgali, Dr. Gamal Ahmed, Dr. Hazem El Badaoui |
| ENT, hearing, sinus, head and neck | Otolaryngology – Head and Neck Surgery | Dr. Ahmad Al Shamsi, Dr. Hilal Omar, Dr. Mohamed Al Ali, Dr. Nour Juratli, Dr. Sanooj Seyed |
| Thoracic surgery / lung and chest surgery | Thoracic Surgery | Dr. Puja G. Khaitan, Dr. Mostafa Eldewer, Dr. Omar Al Afeefi, Dr. Ravikanth Seeli |
Doctor names, languages and availability can change. Call 800 7762 and ask for the doctor’s current clinic day, building, desk number, consultation fee/co-pay and whether referral or insurance approval is required.
Sheikh Shakhbout Medical City departments and divisions
SSMC offers multidisciplinary care across major clinical departments, divisions and 46+ specialties. Use this table to choose the right starting point.
| Department | Divisions / services to know | Best for |
|---|---|---|
| Emergency Medicine | Emergency resuscitation, minor urgent care, bedside surgical procedures, trauma and burn emergency route. | Accident, serious symptoms, burns, urgent care and critical cases. |
| Medicine | Cardiology, dermatology, endocrinology, gastroenterology, hematology, internal medicine, nephrology, neurology, oncology, psychiatry, pulmonary/sleep, rheumatology, tropical/infectious diseases. | Adult illness, chronic disease, heart, lung, kidney, diabetes, cancer, infection and neurological care. |
| Surgery | Burn Centre, general surgery, bariatric/metabolic surgery, neurosurgery, ophthalmology, OMF, orthopedics, ENT, pediatric surgery, thoracic, urology, vascular surgery. | Operations, complex procedures, trauma surgery, burns, reconstructive care and minimally invasive surgery. |
| Obstetrics and Gynaecology | Fetomaternal medicine, general gynecology, obstetrics, gynecologic oncology, high-risk pregnancy, early pregnancy complications, minimally invasive surgery, urogynecology. | Pregnancy, high-risk care, gynecology, cancer-related women’s care and robotic/minimally invasive surgery. |
| Paediatrics | Adolescent medicine, general pediatrics, pediatric cardiology, endocrinology, gastroenterology, PICU, neonatology, neurology, rheumatology. | Child illness, newborn care, pediatric specialty needs and intensive pediatric care. |
| Clinical Imaging | MRI, CT and other advanced imaging support. | Diagnosis, emergency imaging, surgical planning and specialty follow-up. |
| Pathology and Laboratory | Lab reports, pathology reports, testing and clinical support. | Blood tests, pathology, cancer workup, infection testing and monitoring. |
| Critical Care | ICU and complex inpatient monitoring. | Severe illness, post-surgery monitoring, respiratory failure and multi-organ support. |
| Physical Medicine and Rehabilitation | Physiotherapy, occupational therapy, speech therapy, pediatric rehab and rehab medicine. | Recovery after stroke, surgery, injury, burns, disability and mobility loss. |
| Radiation Therapy | Advanced cancer radiation treatment route. | Oncology patients needing radiation planning and treatment. |
SSMC clinic desk locations: where to go inside the campus
SSMC’s outpatient guide gives practical desk routing for many clinics. Confirm the latest desk with 800 7762, but use this as a starting map.
| Building / desk area | Clinics listed | Patient tip |
|---|---|---|
| Clinic Building Desk 1 / Desk 2 | Bariatric surgery, anticoagulation, cardiology, clinical nutrition, ECHO/ECG/EKG, endocrinology, dermatology, internal medicine, interventional radiology, pediatrics/adolescent medicine, nephrology, neurology, neurosurgery, pulmonary medicine, orthopedics, respiratory therapy, pain management. | Good starting area for many medicine and outpatient specialty visits. |
| Clinic Building Desk 3 / Desk 4 | Audiology, endoscopy, general surgery, gastroenterology, nursing surgery clinic, liver clinic, ophthalmology, optometry, OMF, ENT, pediatric ophthalmology, plastic surgery, podiatry, speech-language pathology, thoracic surgery, vascular surgery, wound care. | Useful for surgery, ENT, eye, GI/endoscopy and wound-care routes. |
| Hospital Building Desk 10 / Desk 11 | Apheresis Centre, physical medicine and rehabilitation, hematology/oncology clinic, physiotherapy, oncology infusion, speech therapy. | Often relevant for cancer, infusion and rehabilitation patients. |
| Hospital Building Desk 12 / Desk 14 | Pediatric rehabilitation and occupational therapy. | Ask accessibility/drop-off if child or mobility-limited patient. |
| Hospital Building Desk 15 / Desk 16 | Main clinical imaging and urology clinic. | Ask if scan preparation, contrast or approval is needed. |
| Hospital Building Desk 17 / Desk 18 | Obstetrics & Gynaecology, Day Surgery Unit, Patient Admission, Rheumatology Clinic. | Useful for maternity, surgery admission and rheumatology visits. |
| Other listed areas | Outpatient Procedure Unit, Radiation Therapy, Trials Unit, Infusion Therapy, Injection Clinic, OPAT Clinic, Psychology Clinic, Tropical & Infectious Diseases Clinic, International & Executive Clinic. | Ask exact tower/floor before arriving because these can be spread across campus. |
Medicine clinics: cardiology, diabetes, kidney, neurology, oncology and more
| Medical need | SSMC route | What to bring / ask |
|---|---|---|
| Chest pain follow-up, arrhythmia, heart disease | Cardiology / Emergency if acute | Bring ECG, echo, Holter, cath report, medicine list and discharge summary. |
| Diabetes, thyroid, obesity medicine | Endocrinology | Bring glucose log, HbA1c, medication list and previous endocrine tests. |
| Kidney disease | Nephrology | Bring creatinine/eGFR, urine test, ultrasound, dialysis details and medicines. |
| Stroke, seizure, memory, movement symptoms | Neurology / Neuroscience | Bring MRI/CT, EEG, medicines and emergency/discharge notes. |
| Cancer, blood disease, infusion | Oncology / Haematology / Infusion | Bring biopsy/pathology, staging scans, lab reports and treatment plan. |
| Digestive, liver, IBD, endoscopy | Gastroenterology and Hepatology / IBD Centre | Ask fasting, endoscopy prep, sedation, biopsy and report timing. |
| Lung disease, sleep apnea, breathing issues | Pulmonary and Sleep Medicine | Bring inhalers, sleep study, chest imaging and oxygen/CPAP details. |
| Mental health | Psychology and Psychiatry | Ask referral route, appointment type, medicine list and family/caregiver support. |
Surgery, robotic surgery and procedure planning at SSMC
SSMC’s Department of Surgery includes multiple surgical divisions and supports complex, minimally invasive and multidisciplinary procedures.
| Surgical route | Officially listed scope | Ask before booking |
|---|---|---|
| General surgery | Breast, cancer, colorectal, endocrine/metabolic, hepatobiliary, minimally invasive and robotic surgery are described. | Do I need imaging, labs, pre-op clearance or admission? |
| Burn and emergency surgery | Burn Centre and emergency surgery are listed in Surgery. | Use emergency first for serious burns or trauma. |
| Orthopedics | Orthopedic surgery and trauma-related procedures. | Bring X-ray/MRI and ask if physiotherapy is needed. |
| Neurosurgery | Brain, spine and complex neurological surgery route. | Bring MRI/CT and neurological reports. |
| ENT / Head and Neck Surgery | Head and neck cancer, thyroid/salivary disorders, sinus disease, ear disease, voice/swallowing, sleep apnea, pediatric airway and skull base surgery. | Ask if endoscopy, hearing test, CT/MRI or oncology review is needed. |
| Thoracic surgery | Robotic and VATS lung/oesophageal surgery, airway/oesophageal stenting, thymectomy and chest wall procedures are described. | Ask if pulmonary, anesthesia and imaging review are required first. |
| Urology | Urology division and lithotripsy technology are listed. | Ask if CT, ultrasound, urine test or procedure approval is needed. |
| Ophthalmology | Adult and pediatric medical/surgical eye care in tertiary hospital setting. | Ask if eye imaging, retina, glaucoma, cataract or pediatric eye route applies. |
Ask for surgeon name, diagnosis, procedure, anesthesia type, pre-op tests, admission/day-surgery rule, insurance approval, expected stay, recovery restrictions, follow-up visits, medication rules and emergency contact after discharge.
SSMC Burn Centre: emergency, referral and rehabilitation route
SSMC’s Burn Programme is a specialized clinical service for burn patients and selected complex skin-loss conditions, from initial treatment through long-term follow-up.
| Burn need | SSMC route | Action |
|---|---|---|
| Serious burn injury | Emergency Department first. | Do not wait for OPD appointment. |
| Referral from another hospital | Admission and Transfer Centre. | Healthcare providers can call 02 314 3000. |
| Professional burn consultation | Virtual consultation for healthcare professionals. | Healthcare professionals can call 02 314 4444 for on-call burn consultant route. |
| Minor burns follow-up | Outpatient dressing and burn surgeon follow-up clinics. | Ask appointment route through 800 7762. |
| Burn rehabilitation | Inpatient or outpatient multidisciplinary rehabilitation. | Ask physical, occupational, nutritional and psychosocial therapy plan. |
| Scar or reconstruction evaluation | Outpatient burn/reconstructive service route. | Bring photos, operation notes and previous dressing records if available. |
For burn injuries, timing matters. Serious burns, inhalation injury, chemical/electrical burns, facial burns, hand burns, genital burns or burns in children should be treated as urgent.
Obstetrics, gynecology and women’s health at SSMC
SSMC’s Obstetrics and Gynaecology Department covers care from adolescence through menopause, including pregnancy, gynecology, high-risk pregnancy, minimally invasive surgery and gynecologic oncology.
| Women’s health need | SSMC route | Ask before visit |
|---|---|---|
| Pregnancy care | General obstetrics / fetomaternal medicine. | Which doctor, scan and lab test are needed? |
| High-risk pregnancy or early pregnancy complications | High-risk pregnancy / fetomaternal medicine. | Should I use outpatient or emergency route today? |
| Gynecology problems | General gynecology. | Ask if ultrasound, Pap smear, lab or procedure is needed. |
| Urogynecology | Urogynecology division. | Ask if bladder/pelvic-floor symptoms need specialist review. |
| Gynecologic oncology | Gynecologic oncology. | Bring biopsy, imaging and oncology reports. |
| Minimally invasive or robotic gynecology | Robotic/minimally invasive gynecologic surgery route. | Ask about procedure, anesthesia, recovery and insurance approval. |
Pediatrics, neonatology and child specialist care
| Child need | SSMC pediatric division | Parent action |
|---|---|---|
| Routine child specialty concern | General Pediatrics / Adolescent Medicine. | Bring Emirates ID/passport, vaccination card and previous reports. |
| Newborn critical care | Paediatric Neonatology. | Bring birth and discharge records. |
| Critically ill child | Paediatric Intensive Care / Emergency. | Use emergency route for serious symptoms. |
| Child heart condition | Paediatric Cardiology. | Bring ECG, echo and previous cardiology notes. |
| Child diabetes, growth, hormones | Paediatric Endocrinology. | Bring growth chart, glucose log and lab reports. |
| Child digestion, liver, nutrition | Paediatric Gastroenterology, Hepatology and Nutrition. | Bring weight chart, stool/lab results and medicines. |
| Child seizures or neurological issue | Paediatric Neurology. | Bring EEG, MRI/CT, seizure videos if safe, and medicine list. |
| Child joint/rheumatic disease | Paediatric Rheumatology. | Bring immune/lab results and current medicine list. |
Clinical imaging, advanced technology and diagnostic support
SSMC’s technology page lists advanced systems supporting less-invasive and precise care, including robotic surgery, ERCP technology, lithotripsy, endoscopic ultrasound, hyperbaric chamber equipment, robotic outpatient pharmacy dispensing, high-throughput biochemistry analysis and pneumatic tubing.
| Technology / service | Useful for | Ask before visit |
|---|---|---|
| MRI and CT | Clinical imaging for diagnosis, emergency, oncology, surgery planning and follow-up. | Contrast? fasting? implant safety? old images? |
| Da Vinci robotic surgery | Selected minimally invasive surgical procedures. | Is robotic surgery suitable for my case? |
| ERCP and endoscopic ultrasound | Bile duct, pancreas and advanced GI procedures. | Fasting, sedation, biopsy and report timing. |
| Lithotripsy | Kidney/urinary stone treatment routes. | Ask urology if imaging and approval are needed. |
| Hyperbaric chamber | Selected wound, burn or complex-care indications. | Ask eligibility and department route. |
| Robotic pharmacy dispensing | Medication dispensing support. | Ask pharmacy refill/delivery options. |
| Laboratory / pathology | Lab reports, pathology reports, complete clinical workup. | Ask fasting and result timing. |
SSMC fees, insurance networks and payment questions
SSMC’s insurance network page lists accepted insurance and care plans, while the outpatient guide says financial counsellors are available for self-pay and non-insured patients. Exact coverage depends on plan, network, doctor, service and approval.
| Cost / insurance topic | Official / practical detail | Ask this before care |
|---|---|---|
| Insurance network | SSMC provides an accepted insurance network page. | Is my exact plan covered for this doctor/service today? |
| Provider examples | The official insurance page shows providers/networks such as Almadallah and Inayah among listed plans. | Do not rely on logo only; check network category and approval. |
| Self-pay / non-insured | Financial counsellors are listed at Clinic Building ground floor, Clinic Building first floor and Hospital Building Tower B. | Ask estimate, deposit, payment options and refund/adjustment rules. |
| Payment methods | SSMC FAQ lists cash, Visa, MasterCard, American Express, Apple Pay, manager’s cheque, company cheque, online payment and bank transfer. | Ask which payment options apply to your service. |
| Emergency | Emergency care billing can differ from planned outpatient care. | Stabilize first; ask billing/insurance after patient is safe. |
| Surgery/admission | Costs can include surgeon, anesthesia, room, ICU, medicines, tests, implants and recovery. | Ask for written estimate and pre-authorization status. |
| Pharmacy | Medication coverage can depend on insurance formulary and refill rules. | Ask if medicine is covered, substituted or self-pay. |
“Please confirm whether my insurance covers this doctor, clinic, lab, imaging, pharmacy, procedure, admission and follow-up. What is my co-pay/deductible, and does this need pre-approval?”
Medical records, reports and patient portal
SSMC FAQ says patients may request medical records in person, by email route listed by SSMC, or through the patient portal app.
| Record type | SSMC says patients may request | How to prepare |
|---|---|---|
| Clinic visit records | Clinic visit notes. | Provide visit date, clinic and MRN if known. |
| Laboratory reports | Lab reports. | Ask report format and collection route. |
| Radiology reports | Radiology reports. | Ask if images and report are both available. |
| Discharge summary | Discharge summaries. | Useful for follow-up with another doctor or insurer. |
| Operative / surgery report | Operative reports. | Useful after procedures and second opinions. |
| Pathology report | Pathology reports. | Important for cancer, biopsy and surgery follow-up. |
| Emergency visit records | Emergency visits. | Useful for insurance, follow-up and transfer of care. |
| Complete medical record copy | Complete medical-record copies. | Ask processing time, ID requirement and delivery method. |
For in-person requests, SSMC FAQ points patients to the HIM-ROI section at the Inpatient Building, Ground Floor. Bring Emirates ID/passport and authorization if requesting for someone else.
SSMC pharmacy, medication refill and delivery
SSMC FAQ says there are two pharmacies: one on the ground floor of Tower B in the Hospital Building operating 24/7, and another on the first floor of the Clinics Building operating 8:00 AM–10:00 PM.
| Pharmacy need | Best route | Patient action |
|---|---|---|
| After emergency or admission | Hospital Building Tower B pharmacy. | Ask nurse/doctor where to collect discharge medicines. |
| Outpatient prescription | Clinics Building pharmacy. | Ask whether medicine is covered and available today. |
| Medication refill | Patient portal app or call centre refill request. | Ask refill timing before medicine runs out. |
| Pharmacy delivery | SSMC outpatient guide mentions pharmacy delivery to home. | Ask Pharmacy Department or call centre for delivery/refill process. |
| Insurance medicine issue | Pharmacy + insurer/TPA. | Ask if substitute, approval or self-pay option is needed. |
Barakatna Clinic for senior citizens
SSMC’s Barakatna Clinic is a dedicated clinic for senior citizens aged 65 and above. It is hosted every Monday and can be booked online, by calling 800 7762, or through referral from Abu Dhabi Health Services.
Patients aged 65 and over.
Hosted every Monday.
Official Barakatna page says insurance coverage is limited to Thiqa plans only.
When booking Barakatna Clinic, ask if caregiver can attend, what documents are needed, which services are included and whether parking/wheelchair assistance should be arranged.
SSMC parking, valet and arrival guide
SSMC offers free parking for patients after validation. If parked for more than 90 minutes, the official parking guide says patients can still get complimentary parking by visiting the nearest reception to validate the ticket.
| Parking need | Where / how | Validation action |
|---|---|---|
| Outpatient parking | Clinic Building main entrance parking. | Visit OPD welcome desk and share car registration number. |
| Outpatient valet | Clinic Building valet parking. | Paid valet service; ask current rate before use. |
| Inpatient parking | Basement 1 and Oncology Parking. | Visit central reception desk and share car registration number. |
| Hospital valet | Hospital Building valet parking. | Paid valet service for inpatient needs. |
| Emergency parking | Reserved exclusively for emergency situations. | Visit ED reception desk to validate by car registration number. |
| Radiation Therapy parking | Designated parking for radiation therapy patients. | Ask Radiation Therapy desk for exact validation route. |
| Free self-parking | Outpatient guide mentions B1 and B2 self-parking. | Validate parking before leaving. |
Do not leave without validation. SSMC parking validation uses your car registration number, so share it at the correct reception/welcome desk.
SSMC visiting hours and inpatient guide
SSMC’s visiting-guidelines page lists different visiting windows for normal wards and critical-care wards. Rules can change, so confirm before visiting an admitted patient.
| Visitor topic | Officially listed guidance | Practical action |
|---|---|---|
| Normal wards | 10:00 AM–12:00 PM and 5:00 PM–7:00 PM. | Confirm ward-specific rule before visiting. |
| Critical care wards | 12:00 PM–2:00 PM and 5:00 PM–7:00 PM. | Call the ward if patient is in ICU/critical care. |
| Visitor count | Only two visitors are allowed at a time. | Coordinate family visits to avoid being turned away. |
| PCR / access rules | Guidelines list PCR-result requirements for ward access and pediatric patients. | Check the latest rule before travelling because infection-control rules can change. |
| Inpatient amenities | Adjustable bed, room temperature control, 24-hour housekeeping, Wi-Fi on request and hygiene kit are listed. | Ask nurse about room setup and meal timing. |
| Meals | Lunch starts at 12 PM; dinner starts at 5 PM; dietitians design customized menus. | Tell the care team about diet restrictions. |
UAE emergency numbers, feedback and complaint help
| Need | Official / practical route | What to prepare |
|---|---|---|
| Ambulance emergency | Call UAE ambulance 998. | Use for life-threatening symptoms or serious injury. |
| Police / fire | 999 police, 997 fire/civil defence. | Use for danger, road accident or fire. |
| SSMC feedback | Patient Experience Office, feedback phone 02 314 5005, or SSMC feedback email route listed by SSMC. | Prepare visit date, department, doctor/team, issue and desired resolution. |
| Complaint response | SSMC inpatient guide says patients are contacted within three business days for complaints. | Keep case details and documents ready. |
| Not satisfied with resolution | Contact SSMC through 800 7762 and feedback route. | Keep written complaint reference and supporting records. |
| Insurance dispute | Hospital billing/financial counsellor, insurer/TPA and relevant Abu Dhabi health-insurance route. | Keep approval request, rejection reason, invoice, Emirates ID and insurance card. |
Shakhbout Hospital Google Map
Use this embedded map for orientation, then open live navigation before travelling because SSMC is a large campus near the E11 and E22 road network.
Local insider tips before visiting SSMC Abu Dhabi
Say “SSMC” and your specialty. Do not ask only for “Shakhbout Hospital doctors.”
Clinic Building and Hospital Building routes differ; desk number saves time.
Share your car registration number at reception/welcome desk before leaving.
Carry Emirates ID/passport, insurance card and previous medical documents.
Ask HIM-ROI section or patient portal route; know the exact record type needed.
Burns, trauma, stroke signs and severe chest pain should not wait for OPD.
FAQs about Shakhbout Hospital
What is Shakhbout Hospital called officially?
Shakhbout Hospital usually refers to Sheikh Shakhbout Medical City, also called SSMC Abu Dhabi.
What is the Sheikh Shakhbout Medical City phone number?
The main official contact number is 800 7762.
Where is Sheikh Shakhbout Medical City located?
SSMC is located in the Al Mafraq area of Abu Dhabi on Ghweifat International Highway, next to Fatima College of Health Sciences.
How do I book an appointment at SSMC?
You can book through the official website or by calling 800 7762. For the best result, ask by specialty, doctor, clinic building and desk number.
Does SSMC have emergency services?
Yes. SSMC Emergency Services operate 24/7.
Is parking free at Sheikh Shakhbout Medical City?
Yes, SSMC provides free parking for patients after validation. Share your car registration number at the correct reception, OPD welcome desk or ED reception.
What departments are available at SSMC?
SSMC has departments including Emergency Medicine, Medicine, Surgery, Obstetrics and Gynaecology, Paediatrics, Clinical Imaging, Pathology and Laboratory, Critical Care, Physical Medicine and Rehabilitation, Radiation Therapy, Anaesthesiology, Clinical Nutrition and Nursing.
Does SSMC accept insurance?
SSMC has an accepted insurance network page, but coverage depends on the exact insurer, plan, network, doctor, service and approval. Confirm before planned care.
How do I request medical records from SSMC?
SSMC FAQ says patients may request records in person at the HIM-ROI section in the Inpatient Building Ground Floor, through the email route listed by SSMC, or through the patient portal app.
What are SSMC outpatient clinic hours?
SSMC FAQ lists outpatient clinics from Monday to Thursday 8:00 AM to 8:00 PM and Friday 7:30 AM to 5:00 PM. Some clinic areas and evening clinics may have separate timing, so confirm your exact specialty.
Final checklist before visiting
- Call 800 7762 before planned visits.
- Use the official name: Sheikh Shakhbout Medical City.
- Confirm specialty, doctor, building, floor and desk number.
- Bring Emirates ID/passport, insurance card, referral if required and old reports.
- Ask insurance coverage, co-pay, approval and payment route.
- Use emergency route for serious symptoms, trauma, burns or stroke signs.
- Validate parking by car registration number before leaving.
- Use the patient portal or HIM-ROI route for medical records.
- Open live Google Maps before travelling to Al Mafraq.