SEHA Tawam Hospital: appointment, doctors, emergency, insurance, parking and map
SEHA Tawam Hospital is a major tertiary care hospital in Al Ain, Abu Dhabi. It is part of the SEHA Health System and is widely searched for oncology, pediatrics, emergency, women’s health, genetics, radiology, surgery, ICU, fertility, pain management, sleep services and complex referrals.
This guide helps patients and families quickly understand the phone number, address, appointment steps, doctors, departments, fees questions, insurance checks, emergency route, parking tips, Google Map, official video and Abu Dhabi government support options.
For SEHA appointments and general inquiries, call 80050. Tawam Hospital’s listed phone is 03 767 7444. For life-threatening emergencies in the UAE, call 998 for ambulance.
Tawam Hospital is in Al Ain, not Dubai city. If you are travelling from Dubai, Sharjah, Abu Dhabi city or another emirate, confirm the appointment, referral, insurance/eligibility and exact clinic before starting the trip. For oncology and complex referrals, ask if a referral letter or SEHA appointment confirmation is required.
SEHA Tawam Hospital address, phone number and working hours
Tawam Hospital is listed by SEHA as a premier tertiary care facility and one of the largest hospitals in the UAE. For patients, the most important first step is confirming the correct clinic, appointment status and arrival instructions before travelling to Al Ain.
| Detail | Information | Practical action |
|---|---|---|
| Hospital name | SEHA Tawam Hospital / Tawam Hospital | Use both names when searching maps or calling SEHA. |
| Address | Near Abela Supermarket, Al Maqam, Twam, Abu Dhabi / Al Ain | Use live navigation because Tawam, Al Maqam and hospital district search terms can vary in map apps. |
| Listed hospital phone | 03 767 7444 | Use for hospital-specific help, clinic routing and location questions. |
| SEHA patient support | 80050 | Use for appointments, general SEHA inquiries and appointment support. |
| Emergency contact route | SEHA/Tawam page lists Emergency: 80050 | For life-threatening emergencies, call UAE ambulance number 998. |
| Shown on Tawam official page as protected email | Use the official contact form or SEHA app for safer written communication. | |
| Outpatient/admin hours | Monday–Saturday: 8:00 AM–5:00 PM. Sunday: closed. | Confirm the exact clinic timing because some departments, holidays and emergency services may differ. |
| Official website | tawam.seha.ae | Use for doctors, specialties, insurance, patient rights, SEHA app and appointment request. |
“I want to visit SEHA Tawam Hospital in Al Ain. Please confirm the clinic, doctor name, appointment date, referral requirement, insurance/eligibility, documents needed, parking direction and whether I should use the SEHA app or hospital registration desk.”
Which care route should you choose?
Tawam is a tertiary hospital, so many visits are planned specialist visits, referrals, oncology care, pediatric specialty appointments, complex diagnostics or follow-up care. Choosing the right route saves time and avoids wrong-desk confusion.
Best for planned appointments, follow-ups, oncology review, pediatrics, OB-GYN, surgery, radiology, fertility, pain, sleep or physical therapy.
Use for severe or sudden symptoms. Do not wait for a routine outpatient slot if the patient may be unstable.
Best for oncology, specialist procedures, second opinions, planned treatment and cases where SEHA or another provider has issued a referral.
If symptoms are severe, sudden or life-threatening, use emergency. If it is planned specialist care, confirm referral and appointment first. If it is an oncology or complex case, ask what documents, reports, imaging and approval are needed before arrival.
How to book an appointment at SEHA Tawam Hospital
SEHA’s public pages show a Request An Appointment route and SEHA app links. Department of Health Abu Dhabi FAQ also says SEHA appointments and general inquiries can be handled through the SEHA call centre at 80050. For practical use, patients should confirm the clinic and appointment before travelling to Al Ain.
- Confirm whether you need referral care. Tawam handles many tertiary and specialist cases. Ask if you need a referral, medical report or previous imaging before booking.
- Call SEHA support. Dial 80050 and ask for Tawam Hospital appointment support.
- Use the official Tawam appointment route. Open the Tawam contact page and use the request appointment/contact options shown there.
- Use the SEHA app where suitable. Download/use the SEHA app if you already have SEHA records, appointment access or Emirates ID-linked records.
- Choose specialty and doctor if known. Use the official Tawam doctors page to search by doctor name or specialty.
- Confirm timing and location. Ask for clinic building, floor, counter, arrival time and whether registration is needed before the appointment.
- Ask about documents. Carry Emirates ID, insurance card, referral letter, previous reports, scans, pathology reports, discharge summaries and medicine list.
- Ask about billing/eligibility. Confirm whether your visit is covered by insurance, SEHA eligibility, Thiqa, Daman or another route before treatment when possible.
Do not travel to Al Ain only because you found the hospital on Google. For Tawam, confirm the appointment slot, department, referral/eligibility and document requirements first, especially for oncology and complex care.
Fees, eligibility and cost questions
Tawam Hospital does not publish one simple public consultation fee for every doctor, specialty and patient category. This is expected for a SEHA tertiary hospital because the cost route may depend on insurance, Thiqa, Daman, eligibility, referral status, nationality/residency, approval and service type.
| Cost area | Why the cost can change | Question to ask before visit |
|---|---|---|
| Outpatient consultation | Specialty, referral, insurance plan, SEHA eligibility, physician level and follow-up rules. | “Is my appointment covered, and will there be any consultation co-pay or self-pay charge?” |
| Oncology care | Referral route, diagnosis, imaging, pathology, chemotherapy/radiotherapy plan, insurance/eligibility and approval. | “What documents and approvals are needed before the first oncology appointment?” |
| Emergency visit | Triage, treatment, lab, imaging, medicine, observation, admission and insurance approval. | “When the patient is stable, can billing explain coverage and itemized charges?” |
| Lab and radiology | Test type, imaging type, contrast use, report urgency, approval and referral. | “Is this test approved today, and when will the report be available?” |
| Procedure or surgery | Surgeon, anesthesia, OT, medicines, consumables, room stay, ICU need and complications. | “What is included, what is excluded, and what needs separate approval?” |
| Fertility / IVF | Assessment, lab, medicines, cycle plan, insurance exclusion and specialist plan. | “Which parts are covered and which parts are self-pay?” |
| International or out-of-emirate patients | Referral, insurance network, residency/visa, eligibility and approvals. | “Can this patient be seen at Tawam, and what referral or approval is required?” |
If the case is planned, call 80050 before travelling and ask specifically about insurance, Thiqa/Daman eligibility, referral rules, co-pay, test approval and whether any service may be self-pay.
Doctors and specialist selection at Tawam Hospital
Tawam’s official doctor directory includes many doctors and filters. The directory shows specialties such as pediatrics, neonatology, pediatric critical care, OB-GYN, radiology, radiation oncology, hematology/oncology, palliative medicine, fetal medicine, clinical genetics and other specialist services. Availability can change, so always confirm appointment timing before travelling.
Search by specialty first, then doctor name. Ask whether the appointment is new visit, follow-up, referral review, second opinion or treatment planning.
Ask if the same doctor reviews reports, whether previous imaging/pathology is needed, and whether insurance or referral approval is already in place.
- Use the official Tawam doctors page.
- Search by specialty, then doctor name.
- Confirm clinic date, building, floor and arrival time.
- Ask whether a referral letter is required.
- Ask if old imaging CDs, pathology slides, discharge summaries or medication lists are needed.
- For cancer care, ask whether oncology, surgical oncology, hematology/oncology, radiation oncology or palliative care is the right first clinic.
- For children, ask whether general pediatrics, pediatric oncology, pediatric critical care, clinical genetics, metabolic, allergy/immunology or neonatology is appropriate.
Departments, treatments and facilities at SEHA Tawam Hospital
SEHA lists Tawam services including adult and pediatric oncology, palliative care, IVF, PICU, pediatric genetics and metabolic care, pediatric allergy and immunology, adult and pediatric obesity center, physical therapy, pain management and sleep unit. The hospital also lists emergency medicine, critical care, medicine, pediatrics, obstetrics and gynecology, surgery, physiotherapy, nuclear medicine, laboratory and radiology services.
| User need | Likely Tawam department | Practical guidance |
|---|---|---|
| Cancer diagnosis, chemotherapy, radiotherapy, complex tumor review | Adult oncology, pediatric oncology, hematology/oncology, radiation oncology, surgical oncology, palliative care | Bring biopsy/pathology, imaging CDs/reports, previous treatment records and referral documents. |
| Child complex care, ICU, genetics, allergy, metabolic condition | Pediatrics, PICU, pediatric genetics/metabolic, pediatric allergy and immunology, neonatology | Bring vaccination records, previous admissions, genetic reports and medication list. |
| Pregnancy, women’s health, fertility | OB-GYN, fetal medicine, infertility/IVF | Ask if referral, scans, hormone tests or previous fertility records are needed. |
| Severe pain, long-term pain, rehabilitation | Pain management, physical therapy, physiotherapy, rehabilitation | Bring imaging, previous procedure notes and current medicine list. |
| Sleep issues, breathing during sleep, specialist review | Sleep unit, pulmonology/neurology where applicable | Ask if sleep study preparation or insurance approval is needed. |
| Emergency symptoms, trauma, sudden severe illness | Emergency medicine, critical care, radiology, laboratory, surgery | Use emergency care immediately for severe symptoms. |
| Major surgery or specialist procedure | Surgery, surgical oncology, urology, OB-GYN, anesthesia, ICU support | Ask for admission plan, pre-op tests, approval and post-op follow-up. |
| Imaging and test results | Radiology, nuclear medicine, laboratory | Ask report turnaround time and whether imaging CDs or digital access are provided. |
Oncology and complex care at Tawam Hospital
Tawam is strongly associated with oncology and complex specialist care in Al Ain and the wider Abu Dhabi healthcare network. SEHA pages list adult and pediatric oncology, radiation oncology, surgical oncology, hematology/oncology, palliative care and related diagnostic support. Recent official announcements also highlight advanced cancer-care technology and service upgrades at Tawam.
Bring diagnosis report, biopsy/pathology, imaging, CDs, previous treatment summary, current medicines and referral or approval documents.
For pediatric oncology, genetics or metabolic care, carry all previous pediatric records, vaccination history and genetic reports if available.
Ask whether the patient needs DoH/SEHA referral, insurance approval, Daman/Thiqa eligibility or an external hospital transfer letter.
If you are not based in Abu Dhabi/Al Ain, do not assume you can walk in for long-term oncology treatment. Call SEHA 80050 first and ask clearly about referral, eligibility, insurance, residency/visa requirements and whether a letter from your local health authority or treating hospital is needed.
Insurance providers, payment and documents
Tawam’s official insurance providers page lists many insurance and TPA names, including Daman, ADNIC, Al Ain Ahlia, AXA, Cigna, Dubai Insurance, Emirates Insurance, Mednet, NAS Neuron, NextCare and others. The same page clearly advises patients to verify with their insurance company because network participation can change and because uncovered services remain the patient’s responsibility.
Ask whether your plan covers Tawam, the doctor, the department and the appointment type.
Ask whether lab, imaging, pathology, nuclear medicine and medicine charges need separate approval.
Ask for approval status, deposit/self-pay estimate, room category, exclusions and discharge billing process.
- Carry Emirates ID and original insurance card.
- Call your insurer/TPA and ask if Tawam Hospital is in-network for your exact plan.
- Ask whether referral/pre-approval is needed before a specialist or oncology visit.
- Ask if treatment, imaging, lab, medicine, admission or surgery needs separate approval.
- Keep approval SMS/email, claim numbers, invoices and medical reports.
- If a service is not covered, ask for self-pay estimate before proceeding when it is not an emergency.
If coverage is unclear, ask the hospital and insurer for written confirmation. A verbal “covered” answer may not be enough if the claim is later rejected.
Parking, taxi and arrival tips for Tawam Hospital Al Ain
Tawam Hospital is in a hospital district around Al Maqam/Twam. Parking and drop-off conditions can change by clinic timing, emergency traffic, school/work hours and hospital operations. The safest approach is to use live navigation and arrive early.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, elderly patients, children, oncology patients, pregnant patients and people carrying reports. | Call ahead or ask security where patient parking and drop-off are located that day. |
| Taxi / ride app | Patients who should avoid parking stress or walking long distances. | Use “Tawam Hospital, Near Abela Supermarket, Al Maqam, Al Ain.” |
| Drop-off first | Children, elderly patients, pain, limited mobility, oncology visits or pregnancy. | Drop the patient at the entrance first, then one adult can manage parking or registration. |
| Long appointments | Oncology, radiology, infusion, specialist review or multiple tests. | Carry water, snacks if allowed, charger, records folder and check parking/payment rules if parking outside hospital premises. |
| Public parking zones | If you park in MAWAQiF-regulated Abu Dhabi Emirate areas. | Check curb/sign rules. Standard parking is AED 2/hour or AED 15/day; premium is AED 3/hour where applicable. |
Do not publish a fixed Tawam parking fee unless Tawam confirms it. The safest question is: “Where should patients park today, is drop-off available, and are there any parking charges or MAWAQiF rules nearby?”
SEHA Tawam Hospital Google Map
Use this map for orientation, then open live navigation on your phone for current traffic, entrances and parking guidance.
Emergency guidance: when not to wait for an appointment
Tawam’s official pages list emergency contact through 80050 and SEHA has also announced emergency service upgrades at Tawam. But if symptoms are severe or life-threatening, the correct first action is emergency help, not routine appointment booking.
In the UAE, call 998 for ambulance, 999 for police and 997 for fire/civil defence. Go to emergency for severe chest pain, stroke symptoms, unconsciousness, serious breathing difficulty, heavy bleeding, major injury, seizure, poisoning, severe allergic reaction or sudden weakness.
- Emergency patients may be treated by triage severity, not arrival order.
- Do not delay emergency care to collect documents.
- If possible, bring Emirates ID, insurance card, medicine list, allergy details and existing diagnosis records.
- For oncology or complex-care emergencies, carry the treatment summary if available.
- Once the patient is stable, ask billing/insurance about approval, charges and next-step instructions.
DoH, TAMM and UAE government help
Tawam Hospital is in Abu Dhabi Emirate, so Abu Dhabi Department of Health and TAMM routes may be relevant for official support. Use the correct authority for the correct issue.
| Need | Official route | How it helps |
|---|---|---|
| SEHA appointment or general inquiry | SEHA 80050 | DoH FAQ says SEHA hospitals appointment/general inquiries can be handled through SEHA call centre 80050. |
| Abu Dhabi government call centre | 800555 | DoH FAQ lists Abu Dhabi Government call centre 800555. |
| Medical error concern | DoH medical error complaint | Use for properly documented investigation requests involving Abu Dhabi health facilities/professionals. |
| Health insurance complaint | DoH health insurance complaint | Use for Thiqa, Basic, Enhanced, Aounak and related insurance complaint routes when applicable. |
| Patient feedback / support | TAMM Abu Dhabi | Use for Abu Dhabi government service support and feedback routes. |
| Emergency numbers | UAE emergency guidance | 998 ambulance, 999 police and 997 fire/civil defence. |
| Public parking rules | MAWAQiF parking policy | Useful if you park in regulated Abu Dhabi Emirate public parking zones. |
Keep appointment confirmation, referral letter, Emirates ID, insurance card, approval/rejection messages, invoices, reports, doctor name, date of visit and hospital response. Official complaints are easier when the timeline and documents are clear.
Official SEHA Tawam Hospital video
This video is from SEHA’s official YouTube channel and explains Tawam Hospital bariatric surgery services. It is included as a trustworthy Tawam-related video resource. Use video for orientation only; appointment, doctors, eligibility, insurance and clinic timing should still be confirmed through SEHA/Tawam official routes.
Official channel: SEHA – Abu Dhabi Health Services Company on YouTube.
Local insider tips for a smoother Tawam Hospital visit
- Call before travelling to Al Ain. Tawam visits can involve referral, eligibility, reports and specialist timing, so confirm everything first.
- Use the SEHA app if you already have SEHA records. Appointment and record access may be easier through app/portal routes.
- Carry a complete records folder. For oncology, bring biopsy/pathology, imaging CDs, lab reports, treatment summaries and referral documents.
- Ask which clinic building/counter to visit. Large hospitals can have multiple desks and clinics.
- Use morning arrival for complex visits. Lab, radiology, approval and doctor review may take time.
- For children, bring vaccination and previous pediatric records. This helps pediatrics, genetics and allergy/immunology teams.
- For insurance, verify before the visit. Tawam’s insurance page says network participation may change and patients remain responsible for uncovered charges.
- For suspected scam/payment messages, use official numbers. Do not rely on random numbers in SMS. Contact SEHA 80050 or Tawam official channels directly.
- For Dubai or other-emirate residents, ask about referral rules. Oncology and long-term specialist care may require eligibility or authority-specific paperwork.
- For emergency symptoms, skip routine booking. Use ambulance or the nearest emergency department.
FAQs about SEHA Tawam Hospital
Where is SEHA Tawam Hospital located?
SEHA Tawam Hospital is located near Abela Supermarket in Al Maqam / Twam, Al Ain, Abu Dhabi, United Arab Emirates.
What is the phone number for Tawam Hospital?
Tawam Hospital’s listed phone number is 03 767 7444. SEHA patient support and appointment support can also be reached through 80050.
How do I book an appointment at SEHA Tawam Hospital?
Call SEHA 80050, use the official Tawam appointment/contact route, or use the SEHA app if available for your records. Confirm the clinic, doctor, referral requirement, documents and arrival time before travelling.
What are Tawam Hospital outpatient working hours?
The official Tawam contact page lists outpatient and administrative services Monday to Saturday from 8:00 AM to 5:00 PM, with Sunday closed. Always confirm the exact clinic timing before visiting.
Does Tawam Hospital have emergency services?
Yes. Tawam lists emergency support through 80050 and is part of SEHA’s emergency care network. For life-threatening symptoms anywhere in the UAE, call 998 for ambulance.
What specialties is Tawam Hospital known for?
Tawam is known for tertiary and complex care, including adult and pediatric oncology, palliative care, IVF, pediatric ICU, pediatric genetics and metabolic care, pediatric allergy and immunology, obesity care, physical therapy, pain management, sleep services, emergency medicine, critical care, surgery, radiology, laboratory and nuclear medicine.
How much is consultation at Tawam Hospital?
Tawam does not publish one fixed consultation fee for every patient and specialty. Cost can depend on insurance, SEHA eligibility, referral status, Thiqa/Daman, approval, tests and service type. Call 80050 before the visit.
Does Tawam Hospital accept insurance?
Tawam’s insurance page lists many providers and advises patients to verify coverage with their insurance company because network participation and plan benefits can change.
Can Dubai or other-emirate residents visit Tawam Hospital?
They may need to confirm referral, insurance, eligibility and authority-specific requirements before travelling. Call SEHA 80050 and ask what documents are required for your case.
What should I bring to Tawam Hospital?
Bring Emirates ID, insurance card, referral letter, appointment confirmation, previous reports, imaging CDs, pathology reports, prescriptions, allergy list, discharge summaries and payment method if any service is not covered.
Final takeaway
For a smooth SEHA Tawam Hospital visit, confirm the appointment, clinic, doctor, referral requirement, insurance/eligibility, parking route and required records before travelling to Al Ain. Use emergency care immediately for severe symptoms. For planned complex care, especially oncology or pediatric specialty care, bring complete reports and ask SEHA 80050 exactly what is required before your visit.