SEHA Al Ain Hospital appointment, emergency, doctors, services and map
Al Ain Hospital is a major SEHA public hospital in Al Ain, Abu Dhabi. It is part of Abu Dhabi Health Services Company, under PureHealth, and the official SEHA pages describe it as one of the largest hospitals in Al Ain City.
This guide brings the useful details into one page: contact numbers, appointment steps, doctor-search guidance, hospital specialties, emergency care, radiology, lab, psychiatry, insurance, Thiqa, parking, map, official video and Abu Dhabi government help.
For Al Ain Hospital, use 03 767 7444 and SEHA Clinics patient support 800450. For ambulance emergencies in the UAE, call 998. For SEHA general support, the SEHA site also shows 80050.
Al Ain Hospital usually refers to the SEHA public hospital. Mediclinic Al Ain Hospital is a private Mediclinic facility on Khalifa Street. Tawam Hospital is another major SEHA hospital in Al Ain. Before travelling, confirm the exact facility name, district and phone number.
Al Ain Hospital contact number, address and patient support
Use these details for appointment help, department routing, location confirmation, patient support and general SEHA guidance.
| Detail | Information | How patients should use it |
|---|---|---|
| Hospital name | Al Ain Hospital | Use “SEHA Al Ain Hospital” in searches if you want the public hospital, not Mediclinic or Tawam. |
| Official area wording | Al Maqam Area / Twam district / Shakhbout Bin Sultan Street | Use the full area wording when booking taxi or asking for directions. |
| Other official address wording | Shakhboot Bin Sultan St – Al Mu’tarid – Ugdat Al Muwaiji – Abu Dhabi | Google Maps may show nearby Al Mu’tarid / Al Jimi / Al Maqam contexts. Confirm live route before leaving. |
| Hospital phone | 03 767 7444 | Use for hospital reception, department routing and visit confirmation. |
| SEHA Clinics patient support | 800450 | Use for patient support, appointment help and SEHA Clinics queries. |
| SEHA main support | 80050 | Useful for SEHA-wide questions, booking support and complaint follow-up. |
| info@seha.ae / SEHA listed email route | Use official SEHA contact pages or call support for written follow-up and the correct department email. | |
| Official page | SEHA Clinics Al Ain Hospital page | Use for current facility details, appointment request and official hospital profile. |
When using taxi or ride apps, say: “SEHA Al Ain Hospital, Shakhbout Bin Sultan Street, Al Maqam / Tawam district.” If the driver suggests Mediclinic or Tawam, stop and confirm before starting the trip.
How to book an Al Ain Hospital appointment
The official SEHA pages provide appointment access through the SEHA app, SEHA Clinics appointment request and phone support. For most planned visits, call first because doctor schedule, specialty clinic availability, insurance eligibility and referral rules can change.
Use the SEHA app for appointment and patient services where available. SEHA also links app downloads from official pages.
The SEHA Clinics form asks for doctor name, specialty, appointment date/time, name, gender, Emirates ID and mobile number.
Call 03 767 7444, 800450 or SEHA support 80050 when you need live timing, urgent advice or branch confirmation.
- Confirm this is the right hospital. Al Ain Hospital, Mediclinic Al Ain and Tawam are different facilities.
- Choose your route. Emergency, urgent care, outpatient specialty, lab/radiology, psychiatry, rehabilitation or follow-up.
- Call first for live timing. Ask if the doctor or clinic is available at Al Ain Hospital on your preferred day.
- Ask whether referral is needed. Public hospital visits may require eligibility, referral or insurance pathway depending on the service.
- Confirm cost and coverage. Ask if Thiqa, insurance or self-pay applies to your visit.
- Prepare documents. Emirates ID, insurance/Thiqa card, old reports, scan images, referral papers and medicine list.
- Arrive early. First-time patients should allow time for registration, eligibility check and department direction.
“I want to visit SEHA Al Ain Hospital. Please confirm the correct department, doctor availability, appointment timing, referral requirement, insurance or Thiqa coverage, documents needed, parking entrance and how early I should arrive.”
Al Ain Hospital fees, Thiqa coverage and insurance questions
Al Ain Hospital is a SEHA public hospital, but that does not mean every service is automatically free for every patient. The cost and billing route depend on nationality, residency, Thiqa eligibility, insurance, referral, emergency status and the service being used.
| Situation | What it usually means | What to ask before visiting |
|---|---|---|
| Thiqa eligible patient | Thiqa is an Abu Dhabi Government healthcare programme for eligible UAE Nationals and similar-status members, with access to a broad Abu Dhabi network. | Ask if your service is covered at Al Ain Hospital and whether approval/referral is needed. |
| Non-Thiqa insurance | Coverage depends on insurer, network, referral rule, emergency status and medical necessity. | Ask your insurer and hospital: “Is Al Ain Hospital in-network for this service today?” |
| Self-pay patient | Charges can vary by consultation, lab, radiology, medicine, admission and procedure. | Ask for cash estimate before non-emergency services. |
| Emergency care | Emergency triage and stabilization come first. Billing/insurance may be handled after the patient is stable. | Do not delay emergency care to ask for routine OPD pricing. |
| Premarital screening | SEHA FAQ says appointments can be booked via SEHA app or 80050; premarital genetic testing is free for Thiqa holders and AED 3,750 for non-Thiqa holders. | Ask whether your required screening is at a listed Al Ain healthcare centre or hospital route. |
| Insurance complaint | DoH accepts complaints for Thiqa, Basic, Enhanced and Aounak programme issues. | Keep rejection letter, Emirates ID, insurance card and supporting documents. |
The official pages do not show one fixed Al Ain Hospital consultation fee for every doctor and service. For trust and Search quality, use the correct fee workflow: call first, confirm coverage, ask estimate, and keep written proof.
Al Ain Hospital doctors and schedule guidance
SEHA provides a doctor directory with search and filters. The public directory lists doctor names and specialties, but stable day-by-day schedules are not always visible in the text view. Use the list to shortlist the department, then call to confirm the Al Ain location and timing.
| Search intent | Examples visible in SEHA doctor directory | What to confirm |
|---|---|---|
| Cardiology | Dr Marian Mamdouh Abdelnour Abdelmalak – Cardiology Specialist; Dr. Adnan Al Nassir – Cardiology Consultant | Confirm whether the appointment is at Al Ain Hospital and whether ECG/echo/stress testing may be needed. |
| Urology | Dr. Abdul Nasser – Specialist Urology | Ask if urine tests, ultrasound, CT or PSA report should be brought. |
| Obstetrics & Gynaecology | Dr. Afra Sultan Abdelmageed Said Ahmed – Specialist Obstetrics & Gynecology | Confirm pregnancy, gynaecology, scan and referral pathway before travelling. |
| Gastroenterology | Dr. Ahmad Ali Chebli – Specialist Gastroenterologist | Ask if fasting, lab tests, imaging or endoscopy referral is needed. |
| Orthopaedics | Dr. Ahmed Ali Mohamed Elsayed Gaber; Dr. Ahmed Ibraheem Ahmed Al-Shamary; Dr. Ahmed Zaki Eldin Ahmed Hussein | Ask whether X-ray, MRI, plaster, physiotherapy or referral approval is needed. |
| Paediatrics | Dr. Aamer Mehmood Khan; Dr. Ahmed Abdelsamei Mohamed Hassanin; Dr. Ahmed Noreldeen Ahmed Elamin | For severe child symptoms, use emergency. For routine child care, confirm clinic location and timing. |
| Endocrinology | Dr. Ahmed Shihab Ahmed Al Juboori – Internal Medicine / Endocrinology | Bring diabetes/thyroid readings, old reports and current medicines. |
Do not rely only on a doctor list. Ask: “Is this doctor physically available at Al Ain Hospital on my appointment date, and will the same doctor review my reports?”
Official doctor search: SEHA Clinics doctors directory.
Al Ain Hospital departments and specialties
The official hospital description lists inpatient beds across multiple specialties and services such as internal medicine, infectious and communicable diseases, urgent care, emergency care, cardiology, neurology, urology, endocrinology, pulmonology, child and adult psychiatry, laboratory services, radiology and allied health support.
SEHA’s wider specialty directory also includes cardiology, dentistry, endocrinology, ENT, family medicine, gastroenterology, internal medicine, laboratory services, neurology, obstetrics and gynaecology, ophthalmology, orthopaedics, paediatrics, pharmacy, physiotherapy, podiatry, pulmonology, radiology, rheumatology and urology.
Inpatient beds, emergency, urgent care, internal medicine, infectious diseases, radiology, lab and allied support.
Cardiology, neurology, urology, endocrinology, pulmonology and behavioral sciences.
Laboratory, radiology, pharmacy support and imaging-led diagnosis.
What treatment should you ask for?
This table turns the department list into real patient decisions, so users do not have to guess where to start.
| Patient need | Where to start | Practical instruction |
|---|---|---|
| Severe chest pain, stroke signs, major injury, unconsciousness | Emergency / ambulance | Call 998 or go to the nearest emergency department. Do not wait for OPD. |
| Stable high blood pressure, diabetes, chronic illness | Internal Medicine / Family Medicine / Endocrinology | Bring old readings, current medicine list and lab reports. |
| Suspected infection or communicable disease | Internal medicine / infectious diseases route | Call first if you have high fever or contagious symptoms; ask which entrance/clinic to use. |
| Neurology symptoms, headache, seizures, nerve weakness | Neurology or emergency if sudden/severe | Sudden weakness, speech difficulty or facial droop needs emergency stroke care. |
| Urinary symptoms, kidney stone, prostate concern | Urology, laboratory, radiology | Carry urine tests, ultrasound, CT or PSA results if available. |
| Breathing problems, asthma, COPD, chronic cough | Pulmonology / Respiratory Medicine | Ask if chest X-ray, spirometry or CT may be needed. |
| Child or adult mental health crisis, psychiatric care | Behavioural Sciences / Psychiatry / Emergency if unsafe | Al Ain Hospital is officially described as the only city facility providing inpatient psychiatric and behavioural sciences services. |
| Back pain, post-fracture recovery, mobility loss | Physiotherapy / rehabilitation / orthopaedics | Ask whether referral, imaging or rehab plan is needed before therapy. |
| Lab tests or imaging before specialist review | Laboratory / radiology | Ask if fasting, appointment, referral, insurance approval or previous reports are required. |
Al Ain Hospital emergency and urgent care guidance
Al Ain Hospital’s official profile includes urgent care and emergency care. SEHA FAQ also describes Al Ain Hospital as providing specialized acute care and emergency medical care.
In the UAE, call 998 for ambulance, 999 for police and 997 for fire/civil defence. Do not wait for appointment booking if there is severe chest pain, stroke symptoms, unconsciousness, serious breathing difficulty, heavy bleeding, seizure, poisoning, major injury, severe allergic reaction or sudden weakness.
- Emergency patients may be seen by triage severity, not arrival order.
- Bring Emirates ID and insurance/Thiqa card if available, but do not delay emergency care to collect documents.
- If the patient is stable, ask billing or patient support about insurance, Thiqa, co-pay or self-pay estimate.
- For non-life-threatening urgent symptoms, call 03 767 7444 or 800450 and ask whether emergency or clinic is the correct route.
Stroke care, psychiatry and academic medical centre role
SEHA FAQ states that Al Ain Hospital provides specialized acute care, emergency medical care and the UAE’s first acute Stroke Unit as part of its medical departments. The official hospital page also describes Al Ain Hospital as an academic medical centre in collaboration with the College of Medicine and Health Sciences, United Arab Emirates University.
| High-value service area | Why it matters | What patients should do |
|---|---|---|
| Acute stroke pathway | Stroke care is time-sensitive. Sudden facial droop, speech trouble, arm weakness, vision loss or severe dizziness can be an emergency. | Call 998 or go to emergency immediately. Do not book routine neurology first for sudden symptoms. |
| Child and adult psychiatry | The official page states Al Ain Hospital is the only medical facility in the city providing inpatient psychiatric and behavioural sciences services. | For crisis, safety risk or severe symptoms, call emergency services or hospital first. For routine care, ask about referral and appointment route. |
| Academic medical centre | The hospital collaborates with UAE University’s College of Medicine and Health Sciences and provides physician training. | Patients may meet multidisciplinary teams. Ask who is responsible for your final treatment plan and follow-up. |
| Regional leadership | SEHA pages mention Al Ain region leadership across Al Ain, Tawam and Al Wagan services. | Confirm the specific facility before travelling because Al Ain Hospital and Tawam Hospital are separate locations. |
Radiology, imaging and laboratory services
SEHA Clinics’ radiology page lists X-rays, fluoroscopic imaging including barium studies, CT, MRI, vascular imaging and interventional procedures, ultrasound, pediatric imaging, breast imaging/mammography and bone density assessments.
The laboratory page lists diagnostic testing across biochemistry, haematology/coagulation, routine pathology, immunology, microbiology, serology, blood transfusion services, phlebotomy, referral testing, anatomical pathology and cytology.
| Service | What is included in official SEHA scope | Before you go |
|---|---|---|
| X-ray and fluoroscopy | X-rays and fluoroscopic imaging, including barium studies. | Ask if appointment, referral or pregnancy declaration is needed. |
| CT and MRI | CT scans and MRI scanning are listed under radiology scope. | Ask about contrast, kidney-function blood test, fasting and insurance approval. |
| Ultrasound | General, obstetric and gynaecological ultrasound. | Ask if fasting/full bladder is required and whether reports are same-day. |
| Breast imaging | Breast imaging and mammography. | Ask if referral, age criteria, previous mammogram and report review are required. |
| Bone density | Bone density assessments are listed. | Useful for osteoporosis risk review; ask if doctor referral is required. |
| Routine blood work | Biochemistry, haematology, coagulation, immunology, microbiology and serology. | Ask fasting rules and report timing before sample collection. |
| Specialized testing | Referral testing for specialised diagnostics at accredited laboratories. | Ask whether the sample is processed in-house or sent out, and expected result date. |
Bring previous imaging CDs, printed reports and lab results. Doctors can compare old and new results faster, and it may prevent repeat testing.
Physiotherapy, pharmacy and rehabilitation support
SEHA’s specialty pages list physiotherapy and pharmacy as part of the SEHA Clinics specialty structure. Al Ain Hospital has also had rehabilitation services reported publicly in the past, including physiotherapy, occupational therapy and speech-language pathology support.
Useful after injury, surgery, stroke, back pain, joint pain, weakness or mobility loss. Ask if referral is required.
Ask if your prescribed medicine is available, covered by insurance/Thiqa, or needs substitution approval.
Useful for recovery after fracture, stroke, neurological illness, geriatric conditions and functional decline.
Documents to carry and report collection checklist
A strong public hospital visit starts with complete documents. Missing Emirates ID, insurance card, referral or old reports can delay registration, approval or doctor review.
| Bring this | Why it matters |
|---|---|
| Emirates ID or passport | Registration, eligibility, Thiqa/insurance check and medical record lookup. |
| Thiqa / insurance card | Coverage verification and billing pathway. |
| Referral letter or approval | Some public hospital specialty visits may depend on referral or approval route. |
| Old lab reports and imaging | Helps avoid repeat tests and gives doctors treatment history. |
| Current medicine list | Important for chronic disease, emergency, psychiatry, cardiology and internal medicine. |
| Allergy list | Prevents medication reactions and procedure complications. |
| Payment method | Needed for co-pay, self-pay, uncovered services or document charges if applicable. |
Parking and arrival tips for Al Ain Hospital
Official hospital pages do not publish a fixed public parking fee in the text view. Al Ain Hospital is in an Abu Dhabi emirate location, so if you park in regulated public parking areas nearby, follow local signage and Abu Dhabi parking rules.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, elderly patients, psychiatric care visits, lab/radiology and people carrying reports. | Call before travelling and ask which entrance/parking area is best for your department. |
| Taxi / ride app | Patients who should avoid parking stress. | Use “SEHA Al Ain Hospital, Shakhbout Bin Sultan Street, Al Maqam / Tawam district.” |
| Drop-off first | Emergency, limited mobility, elderly patients, child patients and mental health crisis visits. | Drop the patient at the correct entrance first; another adult can park. |
| Public parking | If you park outside hospital-managed areas. | Check MAWAQiF or local signage if applicable. Premium and standard zones have different fees and time limits. |
Abu Dhabi Mobility lists Premium Parking at AED 3/hour and Standard Parking at AED 2/hour or AED 15/day where MAWAQiF applies. Always follow the sign at the exact bay because hospital-area parking can include restricted, ambulance, staff or patient-only areas.
Government help, Thiqa benefits and patient support
This section is useful because Al Ain Hospital is a public SEHA hospital, but public care still depends on eligibility, coverage and the type of service.
| Need | Official route | What patients should know |
|---|---|---|
| Thiqa coverage | Thiqa eligibility | Abu Dhabi UAE Nationals and similar-status members may have full coverage in Abu Dhabi networks, subject to eligibility and programme rules. |
| Thiqa digital services | Thiqa app / online services | Members can use digital channels for claims, coverage, providers, pre-approvals and insurance documents. |
| SEHA complaint | SEHA support 80050 | SEHA FAQ says complaints can be made by contacting 80050 and SEHA will get back within 48 hours. |
| Medical/insurance complaint | Department of Health Abu Dhabi | DoH regulates healthcare in Abu Dhabi and lists health insurance complaint and medical error complaint routes. |
| Insurance complaint documents | DoH insurance complaint service | Keep application form, supporting documents, rejection/clarification letter, Emirates ID, residency visa and valid insurance card. |
| Emergency ambulance | UAE emergency numbers | Use 998 for ambulance, 999 for police and 997 for fire/civil defence. |
| DoH Al Ain office | Department of Health Abu Dhabi Al Ain Office | DoH contact page lists an Al Ain office at Building 125 Al Shamikh St., Al Jimi, Al Ain, with 800555 support. |
Do not assume every service is free for everyone. Free or reduced-cost care depends on emergency status, Thiqa eligibility, public coverage, insurance approval, referral, sponsorship and government programme rules.
Al Ain Hospital Google Map
Use this map for orientation, then open live navigation before leaving because hospital entrances, construction, parking and road access can change.
Official SEHA Al Ain Hospital video
This official SEHA video is about the New Al Ain Hospital and helps visitors understand the hospital project and environment. Use it for visual orientation; always use the current SEHA phone lines and official pages for live appointments, doctors, fees and services.
Official source: SEHA – Abu Dhabi Health Services Company YouTube channel.
Related UAE hospital guide
If you are comparing public and private hospital options in the UAE, you may also find this guide useful: Al Zahra Hospital Dubai appointment, doctors, fees and map.
Local insider tips before visiting Al Ain Hospital
- Confirm the exact hospital name. Al Ain Hospital, Mediclinic Al Ain and Tawam Hospital are different destinations.
- Use the right wording for maps. Try “SEHA Al Ain Hospital, Shakhbout Bin Sultan Street, Al Maqam / Tawam district.”
- Call before specialty visits. Doctor schedules and clinic locations may change, especially for follow-up and specialty clinics.
- Use emergency for sudden severe symptoms. Stroke and chest-pain symptoms should not wait for routine booking.
- Bring all old reports. Public hospital doctors can make faster decisions when old labs, scans and discharge summaries are available.
- Ask about referral early. Some specialty and public hospital pathways may require referral or eligibility checks.
- Check Thiqa or insurance before non-emergency care. Coverage can depend on eligibility, network and approval.
- For lab/radiology, ask preparation rules. Fasting, contrast, full bladder or kidney-function tests may be needed.
- For psychiatry or behavioural sciences, call first. Ask whether crisis, inpatient, outpatient or referral route is appropriate.
- Save proof. Keep appointment SMS, referral, approval, invoices and report collection instructions.
FAQs about Al Ain Hospital
Where is Al Ain Hospital located?
Al Ain Hospital is listed by SEHA around Al Maqam / Tawam district on Shakhbout Bin Sultan Street in Al Ain, Abu Dhabi. Official pages also show address wording around Al Mu’tarid / Ugdat Al Muwaiji.
What is the phone number for Al Ain Hospital?
The official SEHA Clinics facility page lists 03 767 7444 for Al Ain Hospital and 800450 for patient support. SEHA’s main site also shows 80050 for SEHA support.
Is Al Ain Hospital the same as Mediclinic Al Ain Hospital?
No. Al Ain Hospital usually refers to the SEHA public hospital. Mediclinic Al Ain Hospital is a private Mediclinic facility on Khalifa Street. Always confirm the exact hospital before travelling.
How do I book an appointment at Al Ain Hospital?
You can use SEHA appointment routes such as the SEHA app, SEHA Clinics appointment request form, or phone support. For live doctor timing and eligibility, call 03 767 7444, 800450 or 80050.
What specialties are available at Al Ain Hospital?
Official pages list services including internal medicine, infectious diseases, urgent care, emergency care, cardiology, neurology, urology, endocrinology, pulmonology, child and adult psychiatry, laboratory services, radiology and allied health support.
Does Al Ain Hospital have emergency care?
Yes. SEHA describes Al Ain Hospital as providing emergency medical care and urgent care. For life-threatening emergencies in the UAE, call 998 for ambulance.
Does Al Ain Hospital provide psychiatry or behavioural sciences care?
Yes. The official hospital page states that Al Ain Hospital provides child and adult psychiatry and is the only medical facility in the city providing inpatient psychiatric and behavioural sciences services.
How much is consultation at Al Ain Hospital?
The official pages do not publish one fixed consultation fee for all doctors and services. Fees and coverage depend on Thiqa eligibility, insurance, referral, self-pay status, emergency status and service type.
Does Thiqa cover Al Ain Hospital?
Thiqa provides eligible UAE Nationals and similar-status members access to a broad Abu Dhabi healthcare network. Patients should confirm their specific service, approval and eligibility before visiting.
What should I bring to Al Ain Hospital?
Bring Emirates ID or passport, Thiqa or insurance card, referral or approval if required, old reports, scans, prescriptions, allergy list and a payment method for any co-pay or uncovered services.
Final patient checklist
- Confirm you are going to SEHA Al Ain Hospital, not Mediclinic or Tawam.
- Call 03 767 7444 or 800450 before planned specialty visits.
- Use 998 ambulance for severe emergency symptoms.
- Bring Emirates ID, insurance/Thiqa card and old reports.
- Ask about referral, eligibility, doctor timing and cost before travelling.
- Open live map and ask which entrance/parking area is best for your department.