Sheikh Shakhbout Medical City Abu Dhabi: appointment, emergency, parking, insurance and doctors
SSMC Hospital usually refers to Sheikh Shakhbout Medical City in Abu Dhabi, one of the UAE’s major hospitals for serious, complex and tertiary care.
This guide gives the answers patients normally search for before visiting: phone number, appointment route, outpatient timings, emergency care, departments, doctors, parking validation, insurance, financial counselling, government help, map and video.
Call: 800 7762
Email: ssmccontact@ssmc.ae
Location: next to E11 and E22, Abu Dhabi
Emergency: 24/7 emergency department
SSMC is not the same as SKMC. SSMC is Sheikh Shakhbout Medical City near E11/E22 and Al Mafraq side. SKMC is Sheikh Khalifa Medical City in Abu Dhabi city. Use the full hospital name when booking, navigating or checking insurance.
SSMC Hospital quick answer
| User question | Direct answer | Best next step |
|---|---|---|
| What is SSMC Hospital? | SSMC is Sheikh Shakhbout Medical City, a major Abu Dhabi hospital for serious and complex care. | Use the full name when booking or searching maps. |
| What is the appointment number? | 800 7762 | Call to confirm doctor, clinic timing, insurance and fee questions. |
| What are outpatient clinic hours? | Sunday 9 a.m.–5 p.m.; Monday–Thursday 8 a.m.–8 p.m.; Friday 7:30 a.m.–5 p.m. | Confirm your specific clinic and doctor before travelling. |
| Does SSMC have emergency? | Yes. SSMC has a Department of Emergency Medicine and is licensed for 24/7 emergency care. | For life-threatening emergency, call 998 ambulance. |
| Where is SSMC located? | SSMC is located next to E11 and E22 with access to Zayed International Airport. | Use live map navigation before leaving. |
| Is parking available? | Yes. SSMC lists valet, free self-parking on B1/B2, outpatient, inpatient and emergency parking validation routes. | Validate parking with your car registration number at the correct desk. |
SSMC Hospital phone number, email and address
| Detail | Official information | How patients should use it |
|---|---|---|
| Hospital name | Sheikh Shakhbout Medical City | Use “SSMC Abu Dhabi” or full name, not SKMC. |
| Phone / appointment | +971 800 7762 | Appointment booking, general enquiry, urgent phone support and clinic routing. |
| ssmccontact@ssmc.ae | Non-urgent queries, written confirmation, feedback and document-related questions. | |
| Postal address | Sheikh Shakhbout Medical City, PO Box 11001, Abu Dhabi, United Arab Emirates | Use for official reference and written communication. |
| Location guidance | Next to E11 and E22; easy access to Zayed International Airport | Useful for planning route from Abu Dhabi city, airport, Dubai or Al Ain direction. |
| Official website | ssmc.ae | Use for current doctors, departments, appointment request, insurance and visitor rules. |
| Patient feedback | Patient Relations / Patient Experience Office or phone support | Use for service feedback before escalating externally. |
“I need an appointment at Sheikh Shakhbout Medical City. Please confirm the clinic, doctor, timing, consultation fee or deposit, insurance network, approval requirement, parking validation and what documents I should bring.”
SSMC outpatient clinic hours
9 a.m. – 5 p.m. listed on the official contact page.
8 a.m. – 8 p.m. listed for outpatient clinics.
7:30 a.m. – 5 p.m. listed for outpatient clinics.
Clinic opening hours are not the same as every doctor’s schedule. A specialist may have procedure days, ward rounds, leave, urgent cases or limited OPD timing. Always confirm the exact doctor slot.
How to book an SSMC appointment
SSMC supports appointment requests through its official website and phone line. For complex care, referral cases, insurance approvals, surgery, cancer care or international patients, calling is better than relying only on a form.
- Decide if this is OPD, emergency, international patient, inpatient admission, procedure, follow-up or second opinion.
- Call 800 7762 or use the official SSMC appointment request route.
- Choose the correct department: medicine, surgery, paediatrics, emergency, critical care, pathology/lab or another clinic.
- Ask if the doctor is available at SSMC on your preferred date.
- Confirm insurance network, approval, referral letter and any deposit/self-pay estimate.
- Ask if tests, imaging or specialist review may happen on the same day.
- Reach early for registration, queue ticket, insurance verification and parking validation.
- Carry Emirates ID/passport, insurance card, referral if required, previous reports, images, medicine list and payment method.
If you are coming for a serious or complex condition, prepare a one-page medical summary before calling: diagnosis, symptoms, current medicines, previous surgeries, allergies, reports and what you need from SSMC.
SSMC fees, insurance verification and financial counselling
SSMC does not publish one universal consultation fee for every doctor and specialty on the public pages. Cost can change by clinic, consultant, procedure, insurance network, approval, imaging, lab, pharmacy, admission and surgery.
| Cost area | What changes the price? | Ask this exact question |
|---|---|---|
| OPD consultation | Doctor level, specialty, first visit, follow-up, insurance and self-pay status. | What is the cash consultation fee and my insurance co-pay for this exact clinic? |
| Emergency | Triage, tests, procedures, observation, admission, imaging, medicines and insurer approval. | When stable, can financial services explain itemized charges and approvals? |
| Lab and pathology | Test type, urgency, specialty request, approval and report timing. | Is this test covered today, and what is the cash price if not approved? |
| Radiology / imaging | X-ray, CT, MRI, ultrasound, contrast, report urgency and approval rules. | Does this scan need pre-approval, fasting, kidney test or old images? |
| Surgery / admission | Surgeon, anesthesia, operating theatre, bed category, ICU, implants, medicines and complications. | Can I get a written estimate with inclusions, exclusions and deposit rule? |
| International patient | Pre-screening, physician profile, cost assessment, visa/travel needs and case complexity. | Can the coordinator send a cost assessment and doctor profile before travel? |
Financial counsellor locations
Financial counselling / insurance verification listed 8 a.m. – 5 p.m.
Financial counselling / insurance verification listed 8 a.m. – 5 p.m.
Financial support route listed for self-pay and non-insured patients.
Ask for financial counselling before tests, admission or procedures. SSMC’s outpatient guide specifically says financial counsellors are available to assist self-pay and non-insured patients.
SSMC doctors and schedule guidance
The official SSMC website has a “Find Doctor” route. Doctor availability can change by specialty, clinic day, procedure schedule, inpatient duty, emergency work, leave and referral pathway.
Choose the department before searching names. It avoids wrong-doctor booking.
Call 800 7762 to confirm doctor timing and whether new patients are accepted.
Ask if report review is free, discounted or charged again.
| Need | Doctor / division route | Before booking |
|---|---|---|
| Complex surgery, second opinion, cancer-related surgery | Department of Surgery / specialist surgical divisions | Ask if referral, imaging, biopsy, pathology and pre-op tests are needed. |
| Child specialist, newborn, pediatric complex case | Department of Paediatrics and pediatric divisions | Carry vaccine card, old reports and medication list. |
| Adult chronic disease, blood pressure, diabetes, GI/liver symptoms | Department of Medicine / relevant medical division | Ask if labs are needed before doctor review. |
| Emergency or serious sudden symptoms | Department of Emergency Medicine | Use emergency route, not routine OPD booking. |
| Critical illness or ICU-related transfer | Department of Critical Care | Ask for transfer process, records and referring physician coordination. |
| Lab, pathology, blood tests, diagnostics | Department of Pathology and Laboratory | Ask fasting, sample timing, approval and report delivery route. |
SSMC departments, divisions and specialties
SSMC says it offers care across 10 clinical departments, 30 divisions and over 46 specialties. For searchers, the easiest way is to group them by patient need.
| Care group | Official department / division examples | Useful for |
|---|---|---|
| Emergency and critical care | Emergency Medicine, Critical Care, trauma-related care, burn care | Major injury, serious sudden symptoms, complex emergency and intensive care. |
| Children | Paediatrics, Adolescent Medicine, General Paediatrics, Paediatric Cardiology, Paediatric Endocrinology, Paediatric Intensive Care, Paediatric Neonatology, Paediatric Neurology, Paediatric Rheumatology | Child fever, newborn issues, chronic pediatric disease, pediatric ICU and specialist child care. |
| Surgery | General Surgery, Burn Centre, Neurosurgery, Ophthalmology, Oral and Maxillofacial Surgery, Orthopaedics, ENT, Paediatric Surgery, Thoracic Surgery, Urology, Vascular Surgery | Operations, complex surgical consults, trauma, burns, orthopedics and specialist procedures. |
| Adult medicine | Cardiology, Dermatology, Endocrinology, Gastroenterology and Hepatology, Haematology, Internal Medicine and more | Heart, diabetes, skin, digestive, blood, chronic disease and internal medicine cases. |
| Diagnostics | Pathology and Laboratory, radiology/imaging support through patient pathways | Blood tests, pathology review, advanced diagnostics and treatment planning. |
| Special programmes | Executive Health Programme, International Patients, GI Genius, Travel Health Clinic, Barakatna Clinic for patients aged over 65 | Corporate health, overseas patients, GI screening support, travel medicine and senior care routes. |
Which SSMC department should you choose?
| Your situation | Start here | Important action |
|---|---|---|
| Severe chest pain, stroke signs, major injury, severe burns, unconsciousness | Emergency Department | Call 998 or go to emergency. Do not wait for OPD. |
| Burn injury or major trauma | Emergency / Burn Centre / Trauma pathway | Emergency first. Bring any referral only if it does not delay care. |
| Child complex condition, newborn concern, pediatric ICU need | Department of Paediatrics | Carry child records, vaccine card and previous hospital discharge papers. | Adult chronic disease, diabetes, hypertension, GI symptoms | Department of Medicine | Prepare recent readings, lab reports, medications and diagnosis history. |
| Surgery opinion, tumor surgery, bariatric, vascular, urology, orthopedics | Department of Surgery | Bring imaging CDs/files, biopsy reports and previous operative notes. |
| Lab report, biopsy, pathology review | Pathology and Laboratory | Ask if samples, slides, blocks or outside reports are needed. |
| International patient planning | International Patients Hub | Ask for pre-screening, physician profile confirmation and cost assessment. |
| Executive checkup or corporate health | Executive Health Programme | Ask for package scope, appointment flow, test list and report review timing. |
SSMC emergency department and 24/7 care
SSMC’s Emergency Medicine department is built for critical and complex cases. Department of Health Abu Dhabi has certified SSMC’s emergency department for 24-hour, 7-day emergency service.
UAE ambulance: 998. Police: 999. Fire/civil defence: 997. SSMC phone: 800 7762.
SSMC’s facts page lists 55 rooms in ER.
SSMC is widely positioned for serious and complex care, including burn and trauma pathways.
Emergency patients are prioritised by severity, not arrival order.
- Use emergency for severe chest pain, stroke signs, serious breathing difficulty, major burns, major trauma, heavy bleeding, unconsciousness or severe allergic reaction.
- Do not delay emergency care to gather all documents.
- When possible, bring Emirates ID, insurance card, medicine list and allergy details.
- When stable, ask financial services about insurance approval and itemized billing.
SSMC parking, valet and validation
Parking is one of SSMC’s most useful official guide sections. The hospital lists free self-parking on levels B1 and B2, valet options, outpatient parking, inpatient parking, emergency parking and radiation therapy parking.
| Parking need | Where / what to do | Validation rule |
|---|---|---|
| Outpatient parking | Clinic Building main entrance parking is convenient for clinic visits. | Visit OPD welcome desk on ground floor and share car registration number. |
| Outpatient valet | Clinic Building valet parking is listed as a paid valet service for outpatient needs. | Ask valet desk / OPD desk if validation applies to your visit. |
| Free self-parking | Outpatient guide lists free self-parking on B1 and B2. | Still validate if your visit requires car registration confirmation. |
| Inpatient parking | For admitted patient families and inpatient visits. | Visit central reception desk and share car registration number. |
| Emergency parking | Reserved for emergency situations. | Visit ED reception and share car registration number for validation. |
| Radiation therapy parking | Designated for patients undergoing specialised treatments. | Ask the treatment team which parking access to use. |
Take a photo of your car plate before entering the hospital. SSMC parking validation asks for the car registration number, and many visitors forget it at the desk.
SSMC insurance network and approval questions
SSMC’s insurance network includes several major plans and direct billing networks. Coverage still depends on your exact card, plan, network, referral, doctor, department and procedure.
Almadallah, Inayah, Thiqa, Daman, and other accepted insurance and care plans appear on SSMC’s insurance network page.
Ask whether your exact plan covers the doctor and clinic visit.
Ask if labs, imaging, pharmacy, procedure, surgery or admission need separate approval.
| Insurance question | Why it matters | Ask this |
|---|---|---|
| Is my plan accepted? | An insurer logo does not mean every network level is covered. | “Is my exact card and network accepted for this doctor?” |
| Do I need referral? | Some plans need GP referral or pre-approval. | “Do I need a referral before seeing this specialist?” |
| Are tests covered? | Consultation approval may not cover lab or imaging. | “Are labs, CT/MRI, pharmacy and procedures approved separately?” |
| What if I am self-pay? | Self-pay patients need cost estimate and financial counselling. | “Can I meet a financial counsellor before proceeding?” |
SSMC visiting hours and visitor rules
Visitor rules can change for patient safety, but SSMC’s visiting guidance provides clear baseline timing.
| Area | Visiting timing / rule | Practical note |
|---|---|---|
| Normal wards | 10 a.m.–12 p.m. and 5 p.m.–7 p.m. | Confirm room and patient condition before coming. |
| Critical care wards | 12 p.m.–2 p.m. and 5 p.m.–7 p.m. | Critical care access can be stricter and may depend on patient stability. |
| ICU / Emergency visitor limit | Maximum visitor limits apply in intensive care and emergency areas. | Do not bring large groups. Keep one key caregiver available. |
| Age / mask / flu rule | Visitor guidelines mention age limits for intensive care and mask / flu-like symptom precautions. | Do not visit if you have flu-like symptoms. |
SSMC medical records, pharmacy delivery and patient support
| Need | SSMC route | Practical step |
|---|---|---|
| Medical records | Hospital Building, Ground Floor, HIM-ROI section; email request; patient portal app | Ask what ID, consent, report type and timeline is needed. |
| Patient feedback | Patient Experience Office, phone, email, QR scan or comment boxes | Keep appointment date, MRN, doctor/clinic name and invoice if relevant. |
| Pharmacy delivery | Outpatient guide mentions pharmacy delivery and refill/delivery via patient portal or call centre. | Ask pharmacy team if your medicine is eligible for delivery. |
| Queue management | Self-registration kiosks / QR and live queue updates are described in the outpatient guide. | Use queue tools to reduce unnecessary waiting near counters. |
| Retail and amenities | Outpatient guide mentions on-site retail options for patients and families. | Useful for long appointments, inpatient family support and waiting time. |
Government help, benefits and official patient routes
SSMC is in Abu Dhabi, so patients may also use Abu Dhabi and UAE official routes for emergency numbers, insurance complaints, medical complaints and centralised health records.
| Need | Official route | What to do |
|---|---|---|
| Ambulance emergency | UAE emergency number 998 | Use for life-threatening medical emergencies. |
| Police / fire | 999 police, 997 fire/civil defence | Use for danger, accidents or fire situations. |
| Health insurance complaint | Department of Health Abu Dhabi complaint route | Keep insurer response, approval request, invoice, report and rejection reason. |
| Medical complaint | SSMC Patient Experience first, then DoH/TAMM route if unresolved | Collect dates, clinic, doctor name, prescription, diagnosis, invoice and hospital response. |
| Malaffi records | Malaffi Health Portal | Abu Dhabi patients can access centralised medical records where available. |
| Thiqa / public coverage | Thiqa / Daman / insurer route | Coverage depends on eligibility, network and approval rules. Confirm before planned care. |
Do not assume SSMC care is free for everyone. Government or insurance benefits depend on citizenship/residency status, Thiqa/Daman eligibility, referral pathway, plan network, approvals and emergency rules.
SSMC Hospital Google Map
Use live navigation because SSMC is a large campus near major roads. Plan extra time if you are coming from Downtown Abu Dhabi, Dubai, the airport or during peak traffic.
SSMC Hospital video overview
This SSMC video is useful for a quick visual introduction to Sheikh Shakhbout Medical City. Use it for orientation only; confirm appointments, doctors, fees, insurance and parking validation directly with SSMC.
Local insider tips before visiting SSMC
Confirm clinic, doctor, timing, insurance and documents. SSMC is a large campus, so wrong-clinic visits waste time.
Parking validation uses your car registration number. Take a photo before entering.
For complex care, old imaging, pathology, biopsy, discharge summary and medication list matter.
Insurance verification, lab, imaging and financial counselling are easier with more same-day time.
Consultation coverage may not include labs, imaging, pharmacy, procedure or admission.
Visitor rules are stricter in ICU and emergency. Send one key caregiver if the patient is in critical care.
FAQs about SSMC Hospital
What is SSMC Hospital in Abu Dhabi?
SSMC Hospital refers to Sheikh Shakhbout Medical City, one of Abu Dhabi’s major hospitals for serious, complex and tertiary care.
What is the SSMC Hospital phone number?
The official appointment and contact number is +971 800 7762.
Where is SSMC Hospital located?
SSMC is located in Abu Dhabi next to E11 and E22, with access to Zayed International Airport. Use “Sheikh Shakhbout Medical City Abu Dhabi” in live maps.
What are SSMC outpatient clinic hours?
Outpatient clinic hours listed by SSMC are Sunday 9 a.m.–5 p.m., Monday to Thursday 8 a.m.–8 p.m., and Friday 7:30 a.m.–5 p.m. Confirm your exact doctor timing before visiting.
How do I book an appointment at SSMC?
You can request an appointment through the official SSMC website or call 800 7762. For complex cases, insurance issues or same-day needs, calling is recommended.
Does SSMC have emergency services?
Yes. SSMC has a Department of Emergency Medicine and 24/7 emergency care certification. For life-threatening emergencies in the UAE, call 998 for ambulance.
How much is consultation at SSMC?
SSMC does not publish one fixed consultation fee for every doctor and specialty. Cost depends on clinic, doctor, insurance, tests, imaging, procedures and approval status.
Does SSMC accept insurance?
SSMC lists accepted insurance and care plans, including examples such as Almadallah, Inayah, Thiqa and Daman networks. Coverage depends on your exact plan and approval.
Is parking available at SSMC?
Yes. SSMC lists valet, free self-parking on B1 and B2, outpatient parking, inpatient parking, emergency parking and radiation therapy parking. Validate parking by sharing your car registration number at the correct desk.
What should I bring to SSMC Hospital?
Bring Emirates ID or passport, insurance card, appointment confirmation, referral if required, previous reports, imaging files, medication list, allergy details and payment method.
Can international patients use SSMC?
Yes. SSMC has an International Patients Hub that includes coordinator support, pre-screening, service recommendations, cost assessment and physician profile confirmation.
How do I get medical records from SSMC?
SSMC’s inpatient guide mentions in-person request at the HIM-ROI section on the hospital ground floor, email request, and patient portal app access.
Final patient checklist
- Use the full name: Sheikh Shakhbout Medical City.
- Call 800 7762 before travelling.
- Confirm clinic, doctor, timing and insurance network.
- Ask if referral, approval, lab or imaging is needed.
- Bring Emirates ID/passport, insurance card and old reports.
- Take a photo of your car plate for parking validation.
- Use 998 ambulance for serious emergency symptoms.
- Use live map navigation because SSMC is a large campus near major roads.