EHS mental health hospital in Dubai: appointment, referral, clinics, Health Card, emergency and map
Al Amal Hospital is officially listed by Emirates Health Services as Al Amal Psychiatric Hospital, a specialised mental-health hospital in Dubai serving patients from Dubai and the Northern Emirates.
This guide gives practical patient answers: how to book, when referral is needed, what clinics are available, how fees are handled, which documents to carry, what inpatient/community services mean, when to use emergency help, where to go and how to protect patient privacy.
If someone may harm themselves, harm another person, is severely confused, has sudden dangerous behaviour, overdose, severe withdrawal, or cannot stay safe, do not wait for an outpatient appointment. Call UAE ambulance 998, police 999, or go to the nearest emergency department.
Al Amal Hospital quick answer
| User question | Direct answer | Best action |
|---|---|---|
| What is Al Amal Hospital? | An EHS specialised psychiatric hospital in Dubai for mental-health services. | Use EHS 8008877 for appointment, referral and service guidance. |
| What is the phone number? | 800 8877. | Ask for Al Amal Psychiatric Hospital, clinic type, referral and documents. |
| What are the working hours? | Facility page lists Monday–Thursday 07:30–15:30 and Friday 07:30–12:00. | Call before travelling because public holidays or service windows may change. |
| Do I need referral? | EHS mental-health service lists referral from emergency, primary health care or internal departments, plus valid Health Card. | Ask EHS whether your case needs referral before appointment. |
| Are fees fixed? | No fixed public fee for every case. EHS says fees are determined by case, approved regulations and procedures. | Ask fee, Health Card rule and insurance acceptance before visiting. |
| Is inpatient care available? | Yes. EHS lists inpatient mental-health services and inpatient service timing as 24/7. | Admission depends on clinical assessment and referral route. |
Al Amal Psychiatric Hospital contact, hours and location
| Detail | Official / useful information | How to use it |
|---|---|---|
| Official facility name | Al Amal Psychiatric Hospital | Use this name on EHS, Google Maps and taxi apps. |
| Facility type | Hospital | It is not just a clinic; EHS lists outpatient, inpatient and community mental-health services. |
| Operator | Emirates Health Services | EHS Health Card, EHS referral and EHS appointment rules may apply. |
| City / area | Dubai; map listings commonly show Al Aweer / Al Rowaiyah Third area. | Use live navigation and confirm the map pin before travelling. |
| EHS phone | 800 8877 | Call for appointment, Health Card, referral, service and facility guidance. |
| info@ehs.gov.ae | Use for non-urgent written enquiries or EHS service clarification. | |
| Working hours | Monday–Thursday 07:30–15:30; Friday 07:30–12:00. | Best for planned outpatient and customer-happiness services. |
| Official page | EHS Al Amal Psychiatric Hospital | Use for final official confirmation. |
If your concern is sensitive, ask reception or the call center how to speak privately and what consent is needed before a family member receives patient information.
How to book Al Amal Hospital appointment
EHS does not present Al Amal like a walk-in private clinic. Mental-health services usually follow referral, Health Card and appointment steps.
- Call EHS first. Use 800 8877 and ask for Al Amal Psychiatric Hospital appointment guidance.
- Explain the age and need. Child/adolescent, adult, older adult, addiction, intellectual disability, forensic referral, follow-up, medicine concern or family support.
- Ask about referral. EHS says mental-health cases may be referred from emergency, primary health care centers or internal departments.
- Confirm Health Card requirement. EHS lists a valid Health Card under conditions for psychiatric services.
- Book appointment. Use EHS call center or Customer Happiness Center route.
- Arrive on time. EHS says patients should arrive on time and complete registration procedures.
- Expect clinical assessment. The doctor may provide a treatment plan including medicines, lab tests, X-rays or other supportive services.
- Ask follow-up before leaving. Confirm next appointment, medicine refill, report request and emergency route.
“I need mental-health appointment guidance for Al Amal Psychiatric Hospital. Please confirm referral requirement, Health Card, Emirates ID, clinic type, appointment timing, fee rule, insurance rule, location pin and what documents to bring.”
Referral, Health Card and appointment requirements
| Requirement | What EHS says | Patient action |
|---|---|---|
| Referral source | Cases are referred from emergency, primary health care centers or internal departments. | Ask if you need to visit primary care first or if your existing referral is enough. |
| Health Card | EHS lists valid Health Card as a condition for mental-health services. | Ask how to apply/renew if you do not have one. |
| Medical referral | EHS lists medical referral to reserve an appointment in specialised outpatient clinics. | Keep referral document or electronic referral reference ready. |
| Emirates ID | EHS lists valid Emirates ID as required document. | Carry original Emirates ID and any patient file number. |
| Service completion | EHS mental-health service completion duration is listed as 30 to 90 minutes. | Allow extra time for registration, first assessment and pharmacy/report steps. |
For planned care, call first. A referral-based public mental-health service can reject or delay a visit if referral, Health Card or registration details are missing.
Al Amal Hospital fees, Health Card and insurance
EHS says mental-health service fees are determined according to the case, approved regulations and procedures implemented. This means a single fixed “doctor fee” is not the right answer for every patient.
| Cost question | Useful answer | Ask this before appointment |
|---|---|---|
| Consultation fee | Not one public fixed price for every case. | “What fee applies for my case and Health Card category?” |
| Insurance acceptance | EHS says the health insurance system is implemented in some hospitals and being completed in remaining hospitals. | “Does my insurance card apply at Al Amal for this service?” |
| Outpatient mental-health service | Fees depend on case, regulations and procedures. | “Will consultation, medicine, lab or radiology be charged separately?” |
| Inpatient services | EHS inpatient fees are case-based and depend on Health Card type and valid insurance if any. | “What applies if admission is required after assessment?” |
| Supportive services | Some supportive medical services are internal referral only. | “If ECT, psychology, radiology or lab is needed, how is fee handled?” |
Before you go, ask EHS 8008877: “What fee applies for my nationality/residency status, Health Card type, insurance card and referral route?”
Al Amal Hospital outpatient mental-health clinics
The official EHS facility page lists these outpatient clinic categories. Choose the route based on age, condition and referral type.
| Clinic | Who it helps | Before booking |
|---|---|---|
| Child and Adolescent Psychiatry Clinic | Children and teenagers needing specialist mental-health assessment or follow-up. | Bring parent/guardian ID, school/therapy reports, medication list and referral. |
| General Adult Psychiatry Clinic | Adults with mood, anxiety, psychosis, medication, sleep, stress or functioning concerns. | Write symptoms, duration, medicines, triggers and prior treatment. |
| Older Adult Psychiatry Clinic | Older adults with memory, mood, behaviour, confusion or late-life mental-health needs. | Bring caregiver history, medicine list and chronic disease reports. |
| Addiction Psychiatry Clinic | People needing specialist help for substance-use or addiction-related concerns. | Be honest about substances, withdrawal symptoms, relapse history and safety risks. |
| Intellectual Disability Psychiatry Clinic | People of determination needing psychiatric assessment and support. | Bring previous assessments, school/therapy reports and caregiver information. |
| Forensic Psychiatry Clinic | Cases referred from public prosecution and courts. | This route is for official legal referrals, not ordinary self-booked appointments. |
Who should use Al Amal Psychiatric Hospital?
Useful when a child, adult or older family member needs structured psychiatric assessment.
Useful when primary care, emergency or another EHS department refers the patient.
Useful when outpatient, inpatient, community and supportive services may all be needed.
| Search intent | Right route | Important note |
|---|---|---|
| Depression, anxiety, mood changes, sleep issues | General adult psychiatry or primary care referral route. | Call EHS and ask whether referral is needed first. |
| Child behaviour, autism/ADHD concern, school functioning | Child and adolescent psychiatry clinic. | Bring school, therapy and developmental reports if available. |
| Addiction or withdrawal concern | Addiction psychiatry clinic or emergency route if unsafe. | Severe withdrawal, overdose or unsafe behaviour is emergency. |
| Older adult confusion, memory or behaviour issue | Older adult psychiatry clinic, with caregiver history. | Sudden confusion can also be a medical emergency. |
| Court/public prosecution referral | Forensic psychiatry clinic. | Only for official legal referral cases. |
Inpatient mental-health services
EHS lists inpatient mental-health services at Al Amal. Inpatient service pages say timing is 24/7 and completion duration depends on the patient’s medical condition.
Admission depends on assessment, referral route and patient condition.
EHS says inpatient cases are followed daily by the concerned specialised medical team until discharge.
EHS says a follow-up appointment is scheduled by the treating doctor after discharge.
Ask the care team what information can be shared, who can visit, how medication updates are communicated and what discharge plan should be followed at home.
Community mental-health services
The official facility page lists community mental-health services. This matters for patients who need follow-up support beyond a single clinic visit.
| Need | What to ask | Why it matters |
|---|---|---|
| Long-term severe mental illness | “Is community follow-up suitable for this case?” | Some patients need continuity beyond hospital appointment. |
| Family support | “Can caregivers receive guidance on warning signs and medication follow-up?” | Families often need practical crisis and relapse planning. |
| Missed appointments or relapse risk | “Who should we contact if symptoms worsen before the next appointment?” | Clear next-step instructions reduce unsafe delays. |
| Return to work/school | “What follow-up, report or accommodation advice is available?” | Recovery includes functioning, not just symptoms. |
Supportive medical services at Al Amal
EHS lists these supportive medical services as internal referrals only. That means patients usually cannot self-book them like normal standalone services.
| Supportive service | What it may support | Access note |
|---|---|---|
| Electroconvulsive Therapy | Selected severe psychiatric conditions when clinically indicated. | Internal referral only; ask doctor if it is relevant. |
| Occupational Therapy | Daily functioning, routine, work skills and rehabilitation goals. | Usually based on treating-team referral. |
| GP and Family Medicine | Physical-health support during mental-health treatment. | Useful because medicine, sleep and chronic illness can interact. |
| Radiology Services | Imaging where medical assessment requires it. | Not a walk-in imaging center for unrelated scans. |
| Laboratory Services | Blood tests and monitoring linked to treatment plan. | Ask if fasting or medicine-level testing is needed. |
| Psychology Clinic | Assessment, psychotherapy or psychological support. | Internal referral only; ask psychiatrist about suitability. |
Documents and details to carry
- Valid Emirates ID.
- Valid EHS Health Card, if applicable.
- Medical referral or referral number, if provided.
- Insurance card, if any.
- Previous psychiatric reports, prescriptions and discharge summaries.
- Current medicine list, dosage and side effects.
- Allergy details and chronic disease history.
- School/therapy reports for children and adolescents.
- Caregiver contact details for minors, older adults or severe symptoms.
- Written symptom timeline: sleep, mood, appetite, anxiety, unsafe thoughts, hallucinations, substance use and triggers.
Write down the top three problems before the visit. Mental-health appointments can become emotional, and a short note helps the doctor understand what changed and what help is needed first.
Patient rights, consent and privacy
Dubai’s official mental-health page explains that the UAE Mental Health Law protects psychiatric patients’ rights and dignity, supports social integration, and includes rights such as clear explanation of rights, treatment plans and risks.
Ask who can access patient information and what consent is needed for family updates.
Patients have a right to clear explanation of care plans and potential risks.
The law focuses on dignity, rights and care in an environment that respects civil rights.
“What information can be shared with family, what needs patient consent, what warning signs should we watch for, and what should we do if symptoms worsen before the next appointment?”
Emergency and crisis guidance
Mental-health emergencies should be handled like health and safety emergencies. Do not wait for routine outpatient hours if someone is unsafe.
Call 998 ambulance or 999 police if there is immediate risk of self-harm, harm to others, overdose, severe withdrawal, loss of control, severe confusion, violent behaviour, or a person cannot be kept safe.
| Situation | Best route | Why |
|---|---|---|
| Stable appointment request | Call EHS 8008877 and ask about referral/Health Card. | Best for planned outpatient mental-health care. |
| Symptoms worsening but not immediately unsafe | Call EHS or the treating clinic for earlier guidance. | May need urgent appointment, medicine review or emergency assessment. |
| Unsafe thoughts, self-harm risk, overdose, severe withdrawal | Call 998/999 or go to nearest emergency department. | Safety comes before referral paperwork. |
| Family cannot transport safely | Use emergency services. | Do not drive someone who may jump out, become violent or deteriorate during travel. |
| Legal/court referral | Use the official forensic referral route. | Forensic psychiatry is for referrals from public prosecution and courts. |
Parking, taxi and arrival tips for Al Amal Hospital
Al Amal is commonly shown around Al Aweer / Al Rowaiyah Third, away from central Dubai hospital clusters. Plan extra travel time and use live navigation.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, caregivers, children, older adults and patients carrying documents. | Call 8008877 and ask for correct entrance and parking guidance before leaving. |
| Taxi / ride app | Patients who should not drive or families unfamiliar with Al Aweer roads. | Enter “Al Amal Psychiatric Hospital, Al Aweer / Al Rowaiyah Third, Dubai.” |
| First outpatient visit | Referral-based appointment and registration. | Arrive early because registration, privacy questions and documents can take time. |
| Emergency risk | Unsafe behaviour, self-harm risk, overdose or severe deterioration. | Use ambulance/police emergency route instead of driving yourself. |
Ask the call center to confirm the nearest landmark or live map pin. “Al Amal” can appear in unrelated listings, and wrong pins can waste time.
Government services and support routes
| Need | Official route | What to do |
|---|---|---|
| Book / ask about EHS mental-health service | EHS call center 8008877 | Ask about referral, Health Card, Emirates ID, appointment and service location. |
| Immediate safety emergency | UAE ambulance 998 / police 999 | Use when someone is unsafe, at risk, violent, severely confused or medically unstable. |
| Patient rights and mental-health law | UAE Mental Health Law guidance | Ask the hospital to explain rights, consent, treatment plan and complaint route. |
| Medical report request | Customer Happiness Center service | EHS facility page lists “Request A Medical Report” under customer services. |
| Complaint or concern | EHS Customer Happiness Center | EHS page lists enquiry, suggestion, complaint/concern and medical complaint routes. |
| Service follow-up | EHS website, EHS app, call center or Customer Happiness Center | Use the same route that created the appointment or referral. |
Al Amal Psychiatric Hospital Google Map
Use this map for orientation only. Confirm the location with EHS before travelling, especially if it is your first visit.
Al Amal Psychiatric Hospital video overview
This video gives a visual overview of Al Amal Psychiatric Hospital and its role in UAE mental-health care. Use it for orientation only; appointment, referral, Health Card and emergency decisions should be confirmed through EHS or emergency services.
Local patient tips before visiting
Confirm referral, Health Card, Emirates ID, clinic type, appointment time and location pin.
If medication is causing problems, seek doctor guidance or urgent care instead of stopping alone.
Include sleep, mood, anxiety, substance use, unsafe thoughts, hallucinations, medicine changes and triggers.
For children, older adults, addiction concerns or severe symptoms, caregiver history can help.
Ask how patient information is handled and what family consent is required.
Before leaving, know next appointment, medicine refill route, report request and emergency plan.
FAQs about Al Amal Hospital Dubai
What is Al Amal Hospital Dubai?
Al Amal Hospital is officially listed by Emirates Health Services as Al Amal Psychiatric Hospital, a specialised mental-health hospital in Dubai serving Dubai and the Northern Emirates.
What is the phone number for Al Amal Psychiatric Hospital?
The EHS facility page lists telephone 8008877. Use this number for appointment, referral, Health Card, service and facility guidance.
Where is Al Amal Psychiatric Hospital located?
EHS lists the facility in Dubai. Map listings commonly show it around Al Aweer / Al Rowaiyah Third. Confirm the live map pin with EHS before travelling.
What are Al Amal Hospital working hours?
The official facility page lists Monday to Thursday 07:30–15:30 and Friday 07:30–12:00. Call before visiting because holidays and service windows can change.
How do I book an appointment at Al Amal Hospital?
Call EHS 8008877 or use EHS service channels. EHS mental-health service explains that cases are referred from emergency, primary health care centers or internal departments and appointments are booked after referral.
Do I need a referral for Al Amal Psychiatric Hospital?
EHS mental-health service lists referrals from emergency, primary health care centers or internal departments, plus valid Health Card and medical referral to reserve specialised outpatient appointments.
What documents should I carry?
Carry valid Emirates ID, EHS Health Card if applicable, referral, insurance card if any, previous reports, prescriptions, medication list and caregiver details for children, older adults or severe symptoms.
How much are Al Amal Hospital fees?
EHS says mental-health service fees are determined according to the case, approved regulations and procedures implemented. Ask EHS what applies to your Health Card, insurance and referral route.
What outpatient clinics are available at Al Amal Hospital?
EHS lists child and adolescent psychiatry, general adult psychiatry, older adult psychiatry, addiction psychiatry, intellectual disability psychiatry and forensic psychiatry for public prosecution and court referrals.
Does Al Amal Hospital provide inpatient services?
Yes. EHS lists inpatient mental-health services at Al Amal, and EHS inpatient service timing is listed as 24/7. Admission depends on clinical condition and referral/assessment route.
What supportive services are available?
EHS lists supportive internal-referral services including electroconvulsive therapy, occupational therapy, GP and family medicine, radiology services, laboratory services and psychology clinic.
What should I do in a mental-health emergency?
If there is immediate risk of self-harm, harm to others, overdose, severe withdrawal, severe confusion or unsafe behaviour, call UAE ambulance 998, police 999 or go to the nearest emergency department.
Final patient checklist
- Call EHS 8008877 before travelling.
- Ask if referral and Health Card are required for your case.
- Carry Emirates ID, Health Card, referral, insurance card and medical reports.
- Write symptoms, medicines, side effects and safety concerns clearly.
- Confirm clinic type: child/adolescent, adult, older adult, addiction, intellectual disability or forensic referral.
- Ask how fees are handled for your case, Health Card and insurance.
- Use emergency help immediately if someone cannot stay safe.
- Open live Google Maps and confirm the hospital pin before leaving.