HMS Al Garhoud Hospital: appointment, doctors, emergency, insurance, parking and map
HMS Al Garhoud Hospital is a private multispecialty hospital in Al Garhoud, Dubai, near Millennium Airport Hotel and close to Dubai International Airport. This guide helps patients check the phone number, appointment process, doctors, departments, insurance, fees questions, emergency use, parking, visiting hours, map, official video and Dubai government help before visiting.
The hospital is also searched as Al Garhoud Hospital, HMS Garhoud Hospital, and sometimes Garhoud Private Hospital. To avoid confusion, always confirm the full name, exact Al Garhoud branch, doctor and department before travelling.
Call 04 454 5000 or hotline 800 467. The official contact page lists HMS Al Garhoud Hospital in Al Garhoud, near Millennium Airport Hotel, Dubai.
HMS Group has multiple Dubai locations, including HMS Al Garhoud Hospital, HMS Mirdif Hospital, HMS DxBONE Excellence Center and HMS FIFA Medical Center of Excellence. When booking, say: “HMS Al Garhoud Hospital near Millennium Airport Hotel” and ask the agent to repeat the branch.
Address, phone number, email and contact details
Use these details for appointment booking, doctor availability, department transfer, insurance confirmation, patient relations, emergency routing and location help. Always confirm doctor-specific timing because hospital contact availability and individual clinic schedules can differ.
| Detail | Information | Patient action |
|---|---|---|
| Hospital name | HMS Al Garhoud Hospital | Use the full name in Google Maps, taxi apps and insurance calls. |
| Location | Al Garhoud, near Millennium Airport Hotel, Dubai, United Arab Emirates | Useful landmark for taxis, airport-area visitors and patients coming from Deira, Mirdif, Festival City or Sharjah. |
| Phone | +971 4 454 5000 | Use for appointments, department transfer and general hospital help. |
| Hotline | 800 HMS / 800467 | Best short number for general HMS enquiries inside the UAE. |
| info_gph@hmsco.ae | Use for non-urgent written confirmation, feedback and general support. | |
| Appointment form | Available on the official website | Use the “Book an Appointment” form, then wait for confirmation before travelling. |
| Official website | gph.ae | Use official pages for doctors, departments, insurance, packages and patient guide. |
“Hello, I want to book at HMS Al Garhoud Hospital near Millennium Airport Hotel. Please confirm the doctor, department, appointment time, consultation fee, insurance acceptance, approval requirement, parking/drop-off option and how early I should arrive.”
Which care route should you choose?
Before booking, decide whether you need routine OPD, emergency, maternity, pediatrics, diagnostics, surgery estimate, dialysis, dental, physiotherapy or a second opinion. Choosing the correct route saves time and reduces billing confusion.
Best for stable symptoms, specialist consultation, follow-up, second opinion, diabetes, skin, ENT, dental, eye, orthopedic, pediatric or women’s health visits.
Use for severe chest pain, stroke signs, breathing difficulty, trauma, heavy bleeding, loss of consciousness, seizure, severe allergic reaction or sudden weakness.
For lab, radiology, dialysis, cardiology tests, endoscopy, procedure estimates or surgery planning, ask about approval and preparation before arriving.
If the symptom is sudden, severe, worsening fast or could threaten life, use emergency care. If the problem is stable, book OPD. If the visit is for tests, scans or procedures, confirm insurance approval and preparation first.
How to book an appointment at HMS Al Garhoud Hospital
The official website has a booking form that asks for department, doctor, name, mobile, gender, date and time. A form submission should be treated as an appointment request until the hospital confirms the slot.
- Confirm the correct branch. Say “HMS Al Garhoud Hospital near Millennium Airport Hotel,” not only “HMS.”
- Choose the department. Use the official departments page if you are unsure which specialty fits your symptoms.
- Check doctor availability. Use the official doctors page to search by specialty and doctor name.
- Use phone or appointment form. Call 800467 or use the website’s “Book an Appointment” option.
- Confirm insurance before travel. Ask whether your insurer, TPA and exact plan are accepted for that doctor and service.
- Ask fee questions. Confirm consultation fee, co-pay, follow-up rule and whether lab or imaging needs separate approval.
- Prepare documents. Carry Emirates ID or passport, insurance card, previous reports, scans, prescriptions, referral papers and payment method.
- Reach early. First-time patients should leave time for registration, file opening and insurance eligibility checks.
Do not book only by doctor name. Confirm branch, department, doctor timing, insurance, fee, documents and arrival time. This is especially important because HMS has more than one Dubai facility.
Fees, consultation charges and cost questions
HMS Al Garhoud Hospital does not publish one single consultation fee for every doctor and specialty on the public contact pages. This is normal for private hospitals. The final cost can change by doctor level, department, insurance plan, co-pay, pre-approval, lab tests, imaging, medicines, procedures, emergency status, room category and follow-up rules.
| Cost area | Why price can change | Exact question to ask |
|---|---|---|
| OPD consultation | Doctor level, specialty, first visit, follow-up, insurance network and co-pay. | “What is the cash consultation fee and my insurance co-pay for this exact doctor?” |
| Emergency visit | Triage, doctor review, monitoring, tests, medicines, procedures, observation or admission. | “When the patient is stable, can billing explain insurance approval and itemized charges?” |
| Lab and histopathology | Test type, sample timing, urgent processing, report timing and approval rules. | “Is this test approved, and what is the cash price if insurance rejects it?” |
| Radiology and imaging | X-ray, ultrasound, CT, MRI, contrast, reporting speed and pre-approval. | “Does this scan need approval, and is contrast included in the estimate?” |
| Maternity and delivery | Doctor fee, room, delivery type, anesthesia, newborn care, NICU and emergency changes. | “Can I get package inclusions, exclusions and emergency-change rules in writing?” |
| Surgery or procedure | Surgeon, anesthesia, OT, implants, medicines, consumables, room stay, ICU and complications. | “What is included, what is excluded and what may be billed separately?” |
| Special offers or packages | Package date, eligibility, branch, included tests, doctor review and follow-up rules. | “Is this offer active today, and does it include consultation, reports and follow-up?” |
If the case is not an emergency, call your insurer or TPA before the visit and ask whether HMS Al Garhoud Hospital is in-network for your exact plan, doctor and service. A hospital may accept your insurer generally, but your specific plan may still need approval.
Doctors and specialists at HMS Al Garhoud Hospital
The official doctor section lists consultants, specialists and doctors across many departments. Availability changes by schedule, leave, branch and insurance rules, so always confirm directly before visiting.
Search by specialty first, then doctor name. Ask whether the doctor is consultant, specialist or GP and whether your insurance covers that exact doctor.
Ask if the same doctor reviews test results, whether follow-up is included, and whether tests, scans or procedures are likely.
| Need | Likely doctor / department route | Booking tip |
|---|---|---|
| Chest pain, palpitations, cardiac risk | Cardiology or emergency depending on severity | Severe chest pain, sweating, fainting or breathlessness needs emergency care. |
| Pregnancy, delivery, women’s health | Obstetrics & Gynecology, maternity services, radiology, lab | Ask about doctor timing, scans, delivery estimate and NICU-related exclusions. |
| Child fever, newborn care, NICU follow-up | Pediatrics and Neonatology | Bring vaccination record and past hospital documents if available. |
| Bone, joint, injury, spine and sports pain | Orthopedics, spine surgery, radiology, physiotherapy | Ask if X-ray, MRI or physiotherapy approval is needed. |
| Kidney, urine, prostate, men’s health | Urology, nephrology, radiology, lab | Carry urine reports, ultrasound, CT or PSA reports if available. |
| Digestive symptoms, liver, endoscopy | Gastroenterology, general surgery, lab, radiology | Ask about fasting, procedure approval and endoscopy estimate if needed. |
| ENT, dental, skin, eye problems | ENT, dental, dermatology, ophthalmology | Ask whether tests or procedures are billed separately from consultation. |
Departments, treatments and facilities
HMS Al Garhoud Hospital lists a wide range of departments, including obstetrics and gynecology, pediatrics and neonatology, general and laparoscopic surgery, neurology and neurosurgery, orthopedics, cardiology, dental, dermatology and skin care, anesthesia, bariatric, dialysis, endocrinology and diabetes, diet and nutrition, emergency, ENT, gastroenterology, general practitioner, hyperbaric oxygen therapy, ICU and critical care, internal medicine, laboratory and histopathology, nephrology, ophthalmology, oncology and hematology, pain management, psychiatry, plastic and aesthetic surgery, pulmonology, rheumatology, radiology and imaging, spine surgery, urology and men’s health, and vascular surgery.
| User need | Relevant department | Practical guidance |
|---|---|---|
| Accident, sudden illness, severe symptoms | Emergency Department | Use emergency for severe or sudden symptoms. Triage may treat the sickest patients first. |
| Pregnancy, delivery, high-risk baby concern | OB-GYN, NICU, pediatrics, radiology, laboratory | Ask about maternity estimate, anesthesia, room, NICU and newborn-care rules. |
| Heart symptoms and cardiac screening | Cardiology, ICU, radiology, lab | Ask if ECG, echo, stress test, Holter or angiography needs separate approval. |
| Spine, fracture, knee, shoulder, sports injury | Orthopedics, spine surgery, physiotherapy, radiology | Carry previous X-ray/MRI reports and ask about procedure estimates. |
| Kidney disease, dialysis, urine symptoms | Nephrology, dialysis, urology, lab, radiology | Ask about session timing, approval and follow-up plan. |
| Skin, cosmetic or reconstructive needs | Dermatology, plastic and aesthetic surgery | Ask if procedure, medicine, laser or consumables are billed separately. |
| Breathing, asthma, lung symptoms | Pulmonology and respiratory, radiology, internal medicine | Ask if pulmonary tests, imaging or inhaler plan are covered by insurance. |
| Mental health or stress-related concerns | Psychiatry, internal medicine where relevant | Ask about appointment duration, follow-up frequency and insurance coverage. |
| Diet, diabetes and lifestyle care | Endocrinology and diabetes, diet and nutrition, internal medicine | Bring blood sugar readings, medications and recent lab results. |
| Cancer, blood disorders or complex cases | Oncology and hematology, radiology, lab, surgery | Bring all prior reports, biopsy/pathology, imaging and treatment summaries. |
Emergency care at HMS Al Garhoud Hospital
The official about page states that the hospital has an emergency department around the clock. For serious symptoms, the safest action is emergency help, not waiting for an online booking response.
Call 998 for ambulance, 999 for police or 997 for fire/civil defence in the UAE. Go to the nearest emergency department for severe chest pain, stroke symptoms, unconsciousness, serious breathing difficulty, heavy bleeding, major injury, seizure, poisoning, severe allergic reaction or sudden weakness.
Use emergency for sudden illness, injury, trauma, severe pain, serious fever in children or unstable symptoms.
Emergency patients may not be seen in arrival order. More serious cases can be treated first.
Ask for diagnosis, treatment plan, insurance approval status, itemized charges and follow-up instructions.
Insurance and payment: what patients should check
The official insurance page says HMS hospitals and clinics accept insurance cards and lists insurance/TPA names such as Neuron, NextCare, Inayah, AXA, Daman, Almadallah, MetLife-ALICO, SAICOHEALTH, ADNIC, Now Health, NGI, NAS, MedNet, Sukoon, MSH, FMC, Aafiya and Al Buhaira. Coverage still depends on your exact plan, network, doctor, department, test, procedure and approval rules.
Ask whether your insurance card is accepted for the exact doctor and department.
Ask if lab, imaging, pharmacy and procedure charges are approved separately.
Ask for estimate, approval status, deposit rule, room category and exclusions.
- Call HMS before planned visits and ask for insurance confirmation.
- Call your insurer or TPA and ask if HMS Al Garhoud Hospital is in-network for your exact plan.
- Ask whether GP referral or pre-approval is required for specialist care.
- Ask whether lab, radiology, dialysis, surgery, dental, dermatology or maternity services need separate approval.
- Keep approval SMS, invoices, reports and claim forms until billing is fully closed.
If a claim or approval is rejected, ask for the rejection reason in writing. Written proof is useful if you later contact the insurer, TPA, HMS billing team or DHA insurance complaint service.
Patient relations, visiting hours and hospital amenities
The official visit-plan page says the Patient Relations Department can help patients navigate medical encounters and report concerns. It also lists a tour request contact and visiting hours. This is useful for admitted patients, family visitors, medical tourists and patients who need help inside the hospital.
| Need | Official detail | Practical use |
|---|---|---|
| Patient relations | Patient Relations Department helps with patient concerns and issues. | Ask for patient relations if you need help with communication, admission, service concern or next step. |
| Request a tour | Contact Patient Relation Department: 058 872 1890 | Useful for maternity, surgery, admitted-patient family planning or medical tourism preparation. |
| Visiting hours | 7 days a week from 10:00 AM to 10:00 PM. | Confirm ward/ICU/maternity-specific rules before visiting because special areas can have different rules. |
| Registration form | Official visit-plan page mentions a registration form for quick admission. | Ask whether you can complete or prepare registration details before arrival. |
| Amenities | Royal suites, presidential suites, garden, kitchen, coffee shop and other amenities are listed. | Ask availability and pricing before choosing room category or premium amenities. |
If you are visiting a patient, call before going. General visiting hours may be listed, but ICU, NICU, maternity, isolation rooms and post-surgery areas can have stricter rules.
Parking, metro, taxi and arrival tips
HMS Al Garhoud Hospital is close to the airport corridor, Millennium Airport Hotel and the Al Garhoud/GGICO side. Traffic can be busy during airport rush, school timings, evening OPD hours and weekend visits.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, elderly patients, children, maternity visits and patients carrying reports. | Call and ask where patients should park today and whether valet/drop-off support is available. |
| Taxi / ride app | Patients who should avoid walking, parking stress or airport-area road confusion. | Enter “HMS Al Garhoud Hospital near Millennium Airport Hotel.” |
| Metro | Visitors who can walk comfortably and are coming from Deira, Bur Dubai, Business Bay or Dubai Marina. | GGICO Metro is a nearby landmark in the Al Garhoud area. Check walking distance and weather before choosing metro. |
| Drop-off first | Elderly patients, pregnant patients, children, pain or limited mobility. | Drop the patient at the entrance first; another adult can manage parking. |
| Airport-area visitors | Medical tourists, transit relatives, GCC visitors and people coming from Dubai International Airport. | Use live traffic because airport-area roads and exits can change your arrival time. |
Do not publish a fixed parking fee unless HMS confirms it. Ask: “Where should patients park today, is valet available, and are there parking charges?”
HMS Al Garhoud Hospital Google Map
Use this map for orientation, then open live navigation on your phone for current traffic, airport-area turns and entrance guidance.
DHA and UAE government services that may help patients
HMS Al Garhoud Hospital is in Dubai, so Dubai Health Authority and UAE government services can help with professional/facility lookup, medical complaints, insurance complaints and emergency numbers.
| Need | Official route | How it helps |
|---|---|---|
| Emergency ambulance | UAE emergency guidance | 998 for ambulance, 999 for police and 997 for fire/civil defence. |
| Verify doctor or facility | Dubai Medical Registry | Search healthcare professionals or facilities registered with Dubai Health Authority. |
| Medical complaint | DHA Submit Medical Complaint | DHA lists this as a free service for complaints against healthcare professionals or facilities. |
| Insurance complaint | DHA insurance complaint service | Use for feedback, complaint or dispute involving insurance companies. |
| DHA help center | Contact DHA | DHA support includes 800 342 inside UAE and +971 4 599 1200 outside UAE. |
Keep appointment messages, invoices, insurance approval or rejection, doctor name, diagnosis, reports, prescriptions, dates and the hospital’s written response. A clear timeline is more useful than a general complaint without documents.
Official HMS video resource
This video is from the official Health & Medical Services / HMS Group YouTube channel and gives a visual overview of HMS Group hospitals in Dubai, including HMS Al Garhoud Hospital. Use video only for orientation; appointment timing, doctors, fees, insurance and parking should still be confirmed directly.
Official channel reference: Health & Medical Services HMS Group on YouTube.
Local insider tips for a smoother visit
- Confirm “Al Garhoud” twice. HMS has multiple locations, so ask the agent to repeat the exact branch.
- Use morning appointments for complex visits. Lab, imaging, approval and specialist coordination are easier when more working-day time is left.
- Carry old reports. Previous lab results, scans, discharge summaries and prescriptions can prevent repeated explanations.
- For maternity, ask tour and room questions early. Check room category, delivery estimate, anesthesia, NICU and visitor rules before admission.
- For NICU or newborn concerns, ask visiting and access rules. NICU access is usually stricter than general ward visiting.
- For dialysis, ask session timing and approval. Confirm the schedule, doctor review, lab requirements and insurance process.
- For dental, dermatology and plastic surgery, ask procedure cost separately. Consultation and procedure can be billed differently.
- For airport-area travel, use live navigation. Al Garhoud roads can be affected by airport and school traffic.
- Save confirmations. Keep appointment SMS, doctor name, insurance approval, package terms and report collection instructions.
- Ask how reports are delivered. Confirm if reports are printed, emailed, portal-based or collected later.
FAQs about HMS Al Garhoud Hospital
Where is HMS Al Garhoud Hospital located?
HMS Al Garhoud Hospital is located in Al Garhoud, near Millennium Airport Hotel, Dubai, United Arab Emirates.
What is the phone number for HMS Al Garhoud Hospital?
The official phone number is +971 4 454 5000. The HMS hotline is 800 HMS / 800467.
How do I book an appointment at HMS Al Garhoud Hospital?
You can call 04 454 5000, call 800467, or use the official website’s Book an Appointment form. Confirm the branch, department, doctor, fee, insurance and arrival time before travelling.
Does HMS Al Garhoud Hospital have emergency care?
The official about page states that the hospital has an emergency department around the clock. For life-threatening emergencies in the UAE, call 998 for ambulance.
What departments are available at HMS Al Garhoud Hospital?
Departments include OB-GYN, pediatrics and neonatology, surgery, neurology and neurosurgery, orthopedics, cardiology, dental, dermatology, anesthesia, bariatric, dialysis, endocrinology, emergency, ENT, gastroenterology, ICU, internal medicine, lab, nephrology, ophthalmology, oncology, pain management, psychiatry, plastic surgery, pulmonology, radiology, spine surgery, urology and vascular surgery.
Does HMS Al Garhoud Hospital accept insurance?
The official insurance page lists many insurance/TPA names, including Neuron, NextCare, Inayah, AXA, Daman, Almadallah, MetLife-ALICO, SAICOHEALTH, ADNIC, Now Health, NGI, NAS, MedNet, Sukoon, MSH, FMC, Aafiya and Al Buhaira. Coverage still depends on your exact plan and approval rules.
How much is consultation at HMS Al Garhoud Hospital?
There is no single public consultation fee for every doctor and specialty. Call the hospital and ask for the current cash consultation fee, insurance co-pay and follow-up rule.
What are the visiting hours at HMS Al Garhoud Hospital?
The official visit-plan page lists visiting hours as 7 days a week from 10:00 AM to 10:00 PM. Confirm ward, ICU, NICU and maternity-specific rules before visiting.
Is HMS Al Garhoud Hospital near Dubai Airport?
Yes. The hospital is in Al Garhoud near Millennium Airport Hotel, and the official about page describes its location as close to the airport.
What should I bring to HMS Al Garhoud Hospital?
Bring Emirates ID or passport, insurance card, previous reports, scans, prescriptions, allergy details, approval/referral documents if required, and a payment method for co-pay or uncovered services.
Final takeaway
For a smooth visit to HMS Al Garhoud Hospital, confirm the exact branch, doctor timing, appointment status, consultation fee, insurance approval and parking route before leaving. Use emergency care immediately for severe symptoms, and keep reports, invoices and insurance approvals until your treatment and billing are complete.