Al Ain Hospital SEHA: appointment, phone, doctors, emergency, insurance and map
SEHA Al Ain Hospital is officially listed as Al Ain Hospital, part of Abu Dhabi Health Services Company SEHA, a PureHealth subsidiary.
It is one of the largest hospitals in Al Ain City, established more than 51 years ago, and works as an academic medical centre with UAE University’s College of Medicine and Health Sciences.
This guide gives the details users usually need before visiting: phone number, address, appointment route, emergency use, specialties, doctor-search method, fees questions, insurance, Thiqa/government help, parking, map and video.
Hospital phone: 03 767 7444
SEHA support: 80050
SEHA Clinics support: 800450
UAE ambulance: 998
Many users search SEHA Al Ain Hospital, but the official SEHA listing is Al Ain Hospital. Do not confuse it with Tawam Hospital or Sheikh Tahnoun Bin Mohammed Medical City, which are also SEHA/PureHealth facilities in the Al Ain region.
SEHA Al Ain Hospital quick answer
| User question | Direct answer | Best action |
|---|---|---|
| What is the hospital phone number? | 03 767 7444 | Call to confirm appointment, doctor timing, department, documents and parking. |
| Where is it located? | Al Maqam Area, Twam District, Shakhbout Bin Sultan Street, Al Ain. | Use live Google Maps before leaving. |
| What are the listed work hours? | Mon–Fri, 8am–5pm on SEHA hospital listing. | Confirm the exact clinic/doctor timing before travelling. |
| Does it have emergency care? | SEHA lists urgent care and emergency care among Al Ain Hospital services. | For serious symptoms, call 998 or go to nearest emergency department. |
| How to book? | SEHA route: call 80050, SEHA app, doctor page, or facility request form where available. | For time-sensitive needs, calling is better than waiting for a form response. |
| Is it public or private? | It is part of SEHA, the Abu Dhabi public health network under PureHealth. | Eligibility/fees depend on insurance, Thiqa, referral and service type. |
SEHA Al Ain Hospital phone number, address and email
| Detail | Official information | How patients should use it |
|---|---|---|
| Official facility name | Al Ain Hospital | Use this name in SEHA doctor search and facility feedback forms. |
| Common search name | SEHA Al Ain Hospital | Useful for Google searches, but official SEHA pages usually say Al Ain Hospital. |
| Address | Al Maqam Area – Twam District – Shakhbout Bin Sultan Street, Al Ain | Use full address for taxi, map and hospital confirmation. |
| Hospital phone | 03 767 7444 | Best first number for hospital-specific questions. |
| SEHA contact | 80050 | Use for SEHA appointment/support routing and general help. |
| SEHA Clinics support | 800450 | Useful if appointment or inquiry goes through SEHA Clinics route. |
| Email shown on facility page | mbc@seha.ae | Use for non-urgent written requests only; call for appointment or emergency matters. |
| SEHA feedback email | care@seha.ae | Useful for SEHA support/feedback route. |
“I want Al Ain Hospital in Al Maqam/Twam District. Please confirm the department, doctor name, appointment timing, insurance/Thiqa route, documents needed, parking direction and whether I should use OPD, urgent care or emergency.”
SEHA Al Ain Hospital opening hours and emergency use
SEHA lists Al Ain Hospital work days as Monday to Friday and work hours as 8am–5pm.
Al Ain Hospital services include urgent care and emergency care. Emergency cases should not wait for routine OPD.
Call 03 767 7444 or 80050 to confirm the exact clinic timing and appointment route.
Call 998 for ambulance in the UAE. Use emergency care for chest pain, stroke signs, unconsciousness, severe breathing difficulty, heavy bleeding, major injury, seizure, poisoning, severe allergic reaction or sudden weakness.
A public hospital may have emergency/urgent services while outpatient clinics, admin counters, specialty clinics and appointment desks follow different hours. Always separate “emergency care” from “routine appointment hours.”
How to book an appointment at Al Ain Hospital SEHA
SEHA appointment options can include phone, SEHA mobile app, doctor search pages and facility request/contact forms. The public online booking page may redirect patients to call 80050 or use the new SEHA app for appointments.
Call 80050 or 03 767 7444 for current appointment instructions.
Use the SEHA app to check, book, cancel or reschedule appointments where available.
Use SEHA doctor pages and filter by hospital/specialty before booking.
- Confirm whether your case is emergency, urgent care, routine OPD, follow-up, lab/radiology, psychiatry or referral-based care.
- Call 80050 or hospital number 03 767 7444.
- Ask if your appointment must be booked through SEHA app, referral, doctor page or call centre.
- Give your Emirates ID, insurance/Thiqa status, specialty and preferred date.
- Ask whether a referral or prior approval is required.
- Confirm if the doctor is available at Al Ain Hospital, not Tawam or another Al Ain SEHA facility.
- Ask how early to arrive for registration and insurance checks.
- Save the appointment SMS/app confirmation before travelling.
If you use an online request/contact form, treat it as a request until you receive confirmation. For same-day symptoms, call.
SEHA Al Ain Hospital fees, appointment cost and payment questions
SEHA public hospital costs are not like a private clinic price list. Charges can depend on eligibility, insurance, Thiqa, referral route, emergency status, service category and approval rules.
| Cost question | What affects it? | Ask this before visit |
|---|---|---|
| Doctor consultation fee | Public hospital eligibility, insurance plan, Thiqa, referral, specialty and visit type. | “Is this visit covered by my insurance/Thiqa, or is there any co-pay or self-pay charge?” |
| Specialist appointment | Referral, specialty clinic access, hospital facility and appointment availability. | “Do I need referral or approval for cardiology, neurology, urology, psychiatry or pulmonology?” |
| Emergency visit | Triage level, emergency treatment, tests, imaging, medicines, admission and insurance eligibility. | “After the patient is stable, can billing explain coverage and any patient responsibility?” |
| Lab tests | Test type, urgency, OPD/ER order, insurance approval and reporting method. | “Is this test covered and when/where will results be available?” |
| Radiology | X-ray, ultrasound, CT/MRI if ordered, contrast, urgency and approval rules. | “Does this scan need fasting, contrast, old reports or prior approval?” |
| Psychiatry / behavioural sciences | Referral route, inpatient/outpatient status, service type and privacy requirements. | “Is this an OPD appointment, referral clinic or inpatient behavioural health pathway?” |
| Medication/pharmacy | Eligibility, insurance formulary, SEHA prescription and pharmacy availability. | “Where do I collect medicine and is it covered under my plan?” |
Before a planned visit, call with your Emirates ID and insurance/Thiqa status ready. Ask for the coverage route before asking “how much,” because public-network billing depends heavily on eligibility.
SEHA Al Ain Hospital doctors and schedule guidance
SEHA doctor pages allow users to search by specialty and facility, but doctor schedules can change. The safest workflow is: find specialty → confirm facility → call for timing → save confirmation.
| User wants | Where to check | What to confirm |
|---|---|---|
| Doctor name or specialist | SEHA Doctors | Filter by specialty and confirm Al Ain Hospital as the facility. |
| Emergency doctors | Emergency Medicine General / hospital ER route | ER is triage-based. Patients are not normally choosing a named ER doctor. |
| Cardiology doctor | SEHA cardiology specialty pages | Ask whether it is non-invasive, invasive cardiology or electrophysiology. |
| Psychiatry/behavioural sciences | SEHA psychiatry / behavioural health route | Ask if service is outpatient, referral-based or inpatient behavioural sciences. |
| Radiology/lab | Doctor referral + hospital radiology/lab | Ask if appointment, fasting, contrast or previous reports are needed. |
| Urology/endocrinology/pulmonology | SEHA specialty pages or call centre | Ask if referral or prior approval is required. |
“Is this doctor physically available at Al Ain Hospital on this date? Is this a routine clinic, urgent care clinic or referral clinic? Will the same doctor review my results?”
Al Ain Hospital specialties and services
SEHA says Al Ain Hospital provides inpatient beds across several specialties and healthcare services including internal medicine, infectious and communicable diseases, urgent care, emergency care, cardiology, neurology, urology, endocrinology, pulmonology, child/adult psychiatry, laboratory, radiology and allied health support services.
| Service area | What it covers | Patient action |
|---|---|---|
| Internal medicine | Adult medical conditions, chronic disease review, complex symptoms and referral coordination. | Carry old reports, medication list and discharge summaries. |
| Infectious / communicable diseases | Infections and communicable disease care requiring specialist assessment. | Ask if appointment, isolation process or referral is needed. |
| Urgent care | Non-life-threatening but time-sensitive illness or injury. | Call first if unsure whether to use urgent care or emergency. |
| Emergency care | Life-threatening or serious symptoms needing immediate assessment. | Call 998 for severe emergencies. |
| Cardiology | Heart symptoms, BP, rhythm issues and specialist heart review. | Use ER for severe chest pain; OPD for stable follow-up. |
| Neurology | Seizure, headache, neurological symptoms and stroke-related follow-up. | Sudden weakness/speech problem is emergency. |
| Urology | Urinary symptoms, prostate issues, kidney stone pathway and related care. | Carry urine test, ultrasound or CT report if available. |
| Endocrinology | Diabetes, thyroid and hormone-related problems. | Bring readings, medication list and previous blood tests. |
| Pulmonology | Asthma, COPD, chronic cough, breathing and lung-related conditions. | Bring inhalers and previous chest imaging if available. |
| Lab and radiology | Testing and diagnostic support for OPD, urgent care and inpatient services. | Ask about fasting, approval and report delivery method. |
Al Ain Hospital psychiatry and behavioural sciences
This is one of the most important details on the official page: Al Ain Hospital is described as the only medical facility in the city providing inpatient psychiatric and behavioural sciences services.
Screening, diagnosis and treatment support for adult mental health conditions through the SEHA psychiatry route.
Child/adolescent behavioural and psychiatric support may require referral or appointment triage.
Al Ain Hospital is highlighted for inpatient psychiatric and behavioural sciences services in the city.
If there is immediate danger to self or others, do not wait for a routine appointment. Use emergency services or go to emergency care.
For mental health appointments, bring medication history, previous diagnosis, discharge notes, family contact if appropriate and any referral documents. Ask what information is needed for consent and privacy.
Which SEHA Al Ain Hospital department should you choose?
| Symptom / need | Start here | Do this first |
|---|---|---|
| Chest pain, sweating, fainting, severe breathlessness | Emergency care | Call 998 or go to emergency. Do not wait for cardiology OPD. |
| Stable heart follow-up, BP, palpitations | Cardiology / internal medicine | Ask if ECG, echo or cardiology referral is needed. |
| Fever, infection, chronic illness | Internal medicine / urgent care | Bring previous reports and medicines. |
| Diabetes, thyroid, hormone concern | Endocrinology | Bring glucose readings, HbA1c and medication list. |
| Cough, asthma, breathing issue | Pulmonology / urgent care | Use emergency if breathing is severe. |
| Urinary symptoms, kidney stone, prostate | Urology | Carry urine tests, ultrasound or CT if available. |
| Seizure, sudden weakness, severe headache | Emergency / neurology | Sudden neurological symptoms are emergency. |
| Mental health or behavioural crisis | Psychiatry / emergency if unsafe | Call first for pathway unless immediate danger exists. |
| Lab tests or imaging ordered by doctor | Laboratory / radiology | Ask fasting, appointment, approval and report time. |
Insurance, Thiqa and public hospital coverage
SEHA has insurance partners including Daman, Abu Dhabi National Insurance Company, Abu Dhabi National Takaful, Al Ain Ahlia Insurance and others. Coverage still depends on your exact plan, eligibility, referral and service type.
Thiqa is a government healthcare programme for eligible UAE Nationals and approved categories, with coverage rules and network eligibility.
Al Ain Hospital is part of SEHA/PureHealth public health network in Abu Dhabi.
Even in a public hospital, confirm whether your visit, test, referral or medicine is covered.
| User type | What to check | Best action |
|---|---|---|
| UAE National / Thiqa member | Eligibility, active card, network, referral and service coverage. | Check Thiqa/Daman status before planned appointment. |
| Resident with Daman or other insurance | Network, approval, co-pay, referral and covered services. | Call insurer and SEHA before non-emergency visits. |
| Self-pay patient | Consultation, tests, imaging, medicines and follow-up charges. | Ask for estimate before tests/procedures when not urgent. |
| Emergency patient | Emergency care first; billing/coverage after stabilization. | Do not delay emergency care for insurance calls. |
Do not assume free treatment for every visitor. Government/public-network benefits depend on eligibility, Thiqa status, insurance, referral pathway and service approval.
What to bring to Al Ain Hospital
Emirates ID or passport, plus patient file/EPI number if available.
Thiqa, Daman or other insurance card and approval/referral if required.
Old reports, scans, prescriptions, discharge summaries and allergy list.
- Emirates ID or passport.
- Insurance / Thiqa card.
- Referral letter if required.
- Appointment SMS or SEHA app confirmation.
- Previous lab reports and imaging CDs/links.
- Current medication list and allergy information.
- Payment method for any co-pay or uncovered service.
- For psychiatric/behavioural care: previous diagnosis, medication history and discharge papers.
Parking and arrival tips for Al Ain Hospital
Official SEHA pages give the hospital location, but parking availability and entrance flow can change by time, construction, clinic crowding and emergency traffic.
| Arrival situation | Best action | Why it helps |
|---|---|---|
| First-time visitor | Open live map before leaving and call if confused. | Al Ain has multiple SEHA facilities and nearby medical areas. |
| Elderly, child, pain, limited mobility | Use drop-off first, then park. | Patient can start registration while another adult manages parking. |
| Routine OPD | Arrive early for registration and insurance checks. | Public hospital queues can take time. |
| Emergency case | Use emergency entrance / ambulance route. | Do not lose time looking for normal OPD parking. |
| Taxi or ride app | Use “Al Ain Hospital, Al Maqam Area, Twam District, Shakhbout Bin Sultan Street.” | Reduces wrong drop-off at Tawam or other nearby facilities. |
If you are not sure whether your appointment is at Al Ain Hospital, Tawam Hospital, STMC or a SEHA clinic, ask the call centre to send or repeat the exact facility name before you travel.
Government help, complaints and patient support
Because Al Ain Hospital is in Abu Dhabi’s public health network, patients may use SEHA, TAMM, Department of Health Abu Dhabi, Thiqa/Daman and UAE emergency routes depending on the issue.
| Need | Official/help route | What to prepare |
|---|---|---|
| Appointment / SEHA support | Call 80050 or use SEHA app. | Emirates ID, facility name, specialty, preferred time. |
| SEHA feedback | SEHA feedback page / care@seha.ae. | Facility, date, patient details, EPI if available, message. |
| Health insurance complaint | Department of Health Abu Dhabi complaint route. | Rejection letter, claim documents, invoice, approval messages. |
| Medical error complaint | Department of Health Abu Dhabi medical error complaint route. | Emirates ID, medical reports, complaint details and supporting documents. |
| Thiqa benefit check | Thiqa / Daman official channels. | Card details, Emirates ID, service requested and referral if needed. |
| Emergency ambulance | UAE emergency number 998. | Location, patient symptoms and nearest landmark. |
Keep appointment confirmation, hospital name, doctor/department, dates, invoice, insurance approval/rejection, prescriptions, reports and your written summary. Clear documents are stronger than a vague complaint.
SEHA Al Ain Hospital Google Map
Use this map for orientation. Open live navigation before leaving because hospital entrances, roadwork and parking access can change.
SEHA Al Ain Hospital video
This official SEHA video gives a visual overview related to Al Ain Hospital. Use it for orientation only; appointment, doctor timing, fees, coverage and parking should be confirmed directly.
Local insider tips before visiting
Ask: “Is this Al Ain Hospital, Tawam, STMC, or a SEHA clinic?” before travelling.
Morning helps if registration, insurance, lab or radiology is needed.
Check appointment options, cancellation and rescheduling where available.
Carry previous diagnosis, medicines and referral documents for psychiatry visits.
Keep Thiqa/insurance card, approval SMS and referral proof ready.
For serious symptoms, use 998 or emergency care instead of waiting for OPD.
FAQs about SEHA Al Ain Hospital
What is the official name of SEHA Al Ain Hospital?
The official SEHA listing is Al Ain Hospital. Many people search it as SEHA Al Ain Hospital because it is part of the SEHA/PureHealth public health network.
Where is SEHA Al Ain Hospital located?
Al Ain Hospital is located in Al Maqam Area, Twam District, on Shakhbout Bin Sultan Street in Al Ain.
What is the phone number for Al Ain Hospital?
The hospital phone number listed by SEHA is 03 767 7444. SEHA support can also be reached at 80050.
What are SEHA Al Ain Hospital opening hours?
SEHA lists Al Ain Hospital work days as Monday to Friday and work hours as 8am to 5pm. Emergency and urgent care should be treated separately from routine clinic hours.
How do I book an appointment at SEHA Al Ain Hospital?
Call 80050 or 03 767 7444, use the SEHA app where available, or use SEHA doctor/facility pages. For urgent or same-day needs, calling is the safer route.
Does Al Ain Hospital have emergency care?
SEHA lists urgent care and emergency care among Al Ain Hospital services. For life-threatening symptoms, call 998 for ambulance or go to emergency care immediately.
What specialties are available at Al Ain Hospital?
SEHA lists services including internal medicine, infectious and communicable diseases, urgent care, emergency care, cardiology, neurology, urology, endocrinology, pulmonology, child and adult psychiatry, laboratory, radiology and allied health support services.
Does Al Ain Hospital provide psychiatry services?
Yes. SEHA says Al Ain Hospital provides child and adult psychiatry and is the only medical facility in the city providing inpatient psychiatric and behavioural sciences services.
How much is consultation at SEHA Al Ain Hospital?
There is no single public consultation fee for every patient and specialty. Cost or coverage depends on insurance, Thiqa eligibility, referral, service type and approval rules.
What should I bring to SEHA Al Ain Hospital?
Bring Emirates ID or passport, insurance or Thiqa card, appointment confirmation, referral if required, previous reports, scans, medicines list and allergy information.
Final patient checklist
- Confirm facility name: Al Ain Hospital, not Tawam/STMC/clinic.
- Call 03 767 7444 or 80050 before travelling.
- Confirm doctor, department, appointment time and eligibility.
- Carry Emirates ID, insurance/Thiqa card and old reports.
- Ask if referral or approval is required.
- Use 998 for serious emergency symptoms.
- Open live map and plan parking/drop-off time.