Moorfields Eye Hospital: appointment, doctors, eye treatments, insurance, parking and map
Moorfields Eye Hospital Dubai is a specialist eye hospital in Dubai Healthcare City and the first overseas branch of Moorfields Eye Hospital London NHS Foundation Trust. This guide helps patients understand how to book, what number to call, which eye specialist to choose, what treatments are offered, how insurance works, where to park, when eye symptoms become urgent, and how to reach the hospital by map or metro.
The page is focused on practical patient use, not promotional wording. It includes appointment steps, fee questions, eye-condition routing, documents to carry, local tips, official links, video, map, and 10 FAQs with schema.
Dubai phone: +971 4 429 7888. Location: Moorfields Eye Hospital Dubai, Dubai Healthcare City, P.O. Box 505054, Dubai, UAE. For serious sudden eye injury or severe symptoms, call UAE ambulance 998 or go to the nearest emergency department.
Many users type “Moorfields Eye Hospital” without adding Dubai. This article mainly covers Moorfields Eye Hospital Dubai. Moorfields also has an Abu Dhabi centre, so confirm the exact location before booking, especially if you are using insurance or travelling from another emirate.
Address, phone number and opening hours
Moorfields Eye Hospital Dubai is located in Dubai Healthcare City. Always confirm your doctor, location and appointment time before travelling, because Moorfields Dubai and Moorfields Abu Dhabi have different phone numbers and schedules.
| Detail | Information | Patient action |
|---|---|---|
| Hospital name | Moorfields Eye Hospital Dubai | Use the full name when booking, calling insurance or using maps. |
| Location | Dubai Healthcare City, P.O. Box 505054, Dubai, United Arab Emirates | Search “Moorfields Eye Hospital Dubai Healthcare City” in Google Maps. |
| Common building detail | Al Razi Building 64 area, Dubai Healthcare City | Confirm floor/block with reception before your visit, especially for first-time patients. |
| Dubai phone | +971 4 429 7888 | Use for appointments, doctor timing, insurance, location help and general questions. |
| enquiries@moorfields.ae | Use for non-urgent written enquiries. | |
| Feedback email | feedback@moorfields.ae | Use for feedback and suggestions. |
| Dubai opening hours | Monday to Thursday: 8:00 AM–8:00 PM. Sunday and Friday: 8:30 AM–5:30 PM. Saturday closed. | Confirm individual doctor timing because clinic schedules may differ. |
| Ramadan hours | Sunday to Friday: 9:00 AM–3:00 PM. Saturday closed. | Always re-check before visiting during Ramadan. |
| Abu Dhabi phone | +971 2 635 6161 | Use only if you need the Abu Dhabi centre, not Dubai Healthcare City. |
| Official website | moorfields.ae | Use for doctors, appointment request, services, insurance and hospital updates. |
“Hello, I want to book at Moorfields Eye Hospital Dubai in Dubai Healthcare City. Please confirm the doctor name, eye specialty, appointment time, consultation fee, insurance coverage, approval requirement, parking option and whether I need eye drops or scans before seeing the doctor.”
How to book an appointment at Moorfields Eye Hospital Dubai
The official appointment page says the online form is a preliminary step to request an appointment. That means patients should wait for confirmation before travelling. For direct booking, Moorfields also points users toward WhatsApp/direct contact through the website.
- Decide the eye problem. Is it a routine eye test, glasses/contact lens issue, cataract, glaucoma, retina, diabetes eye check, child eye problem, squint, LASIK/PRK question, cornea problem, eyelid issue or urgent symptom?
- Use the official appointment page. Open Moorfields appointment request.
- Choose location correctly. Select Dubai if you want Dubai Healthcare City. Do not accidentally choose Abu Dhabi.
- Give an active UAE mobile number. Appointment confirmation and follow-up usually depend on correct contact details.
- Call if you need faster confirmation. Dial +971 4 429 7888.
- Confirm fee and insurance. Ask about consultation fee, co-pay, direct billing, pre-approval and diagnostic scan charges.
- Ask if pupils will be dilated. Some eye visits need dilating drops, which may blur vision for several hours. You may need someone else to drive.
- Carry documents. Emirates ID/passport, insurance card, old glasses prescription, contact lens details, previous eye scans, surgery notes, current eye drops and medical reports.
If you are going for retina, diabetes eye check, glaucoma, cataract evaluation or unexplained vision loss, plan extra time. Eye drops, scans, pressure checks and imaging can make the visit longer than a normal consultation.
Which Moorfields eye specialist should you choose?
Eye hospitals are different from general hospitals. The right doctor depends on the part of the eye involved: retina, cornea, lens, optic nerve, eyelid, child vision, eye muscles or refractive vision correction.
May need optometry, cataract, retina, cornea or general ophthalmology depending on age, symptoms and scan results.
Choose paediatric ophthalmology, squint/strabismus, orthoptics or child vision assessment depending on the issue.
Ask for retina or medical retina care, especially if you have diabetic retinopathy, macular swelling or past laser/injection treatment.
| Symptom or need | Likely Moorfields service | Before booking |
|---|---|---|
| Cloudy vision, glare, difficulty driving at night | Cataract evaluation and cataract surgery consultation | Ask if you need biometry scans and whether lens options are discussed separately. |
| High eye pressure, family history of glaucoma | Adult or paediatric glaucoma | Ask if OCT, visual field test and eye pressure monitoring may be needed. |
| Diabetes, macular degeneration, floaters, retina disease | Medical retina or vitreoretinal service | Carry old OCT, fundus photos, injection records and diabetes reports. |
| Keratoconus, corneal scar, severe dry eye | Cornea service | Ask whether corneal topography, cross-linking or contact lens fitting is needed. |
| LASIK, PRK, SMILE or spectacle-free vision | Laser and refractive vision correction | Ask for full suitability testing. Not every patient is safe for LASIK. |
| Droopy eyelid, eyelid lump, watery eye, eye socket issue | Oculoplastics | Ask if surgery, imaging or minor procedure is billed separately. |
| Squint, lazy eye, eye turn in child or adult | Squint/strabismus and orthoptics | Ask if patching, glasses, exercises or surgery may be considered. |
| Artificial eye or eye loss recovery | Ocularist service | Ask appointment timing because ocularist services may be visiting/scheduled. |
Fees, consultation cost and scan questions
Moorfields Eye Hospital Dubai does not publish one fixed consultation fee for every doctor and every eye service on the general contact page. Eye-care costs can change by doctor level, specialty, insurance plan, diagnostic scans, procedure, surgery, medication, injections, lens choice and follow-up rules.
| Cost area | Why the price can change | Question to ask before booking |
|---|---|---|
| Eye consultation | Doctor level, specialty, first visit/follow-up, insurance plan and co-pay. | “What is the cash consultation fee and what is my insurance co-pay for this exact doctor?” |
| Eye scans | OCT, topography, visual field, fundus photo, biometry or other diagnostics may be separate. | “Which scans are likely, are they approved by insurance, and what is the cash price if not covered?” |
| Cataract surgery | Surgeon fee, operating theatre, lens type, anesthesia, scans, medicines and follow-up. | “What lens options are available and what is included/excluded in the estimate?” |
| LASIK / PRK / refractive surgery | Suitability testing, procedure type, technology, eye condition and follow-up plan. | “Am I suitable for LASIK, PRK, SMILE or another option, and what tests are included?” |
| Retina injections or laser | Drug type, OCT monitoring, injection schedule, insurance approval and follow-up. | “Does insurance cover the injection and scan schedule, and how often will I need treatment?” |
| Glaucoma care | Pressure monitoring, visual fields, OCT, drops, laser or surgery. | “Are visual field tests and OCT included or billed separately?” |
| Children’s eye visit | Orthoptics, dilated exam, glasses prescription, squint assessment and follow-up. | “Will the child need dilation, and how long should we plan to stay?” |
Do not depend on old online fee numbers. Eye-hospital billing can change with scans, drops, procedures, lens choices and insurance approval. Confirm current fees directly before the visit unless it is an urgent eye problem.
Eye treatments and services at Moorfields Eye Hospital Dubai
Moorfields UAE provides specialist eye care for adults and children. The official site describes services across routine, surgical and complex eye conditions, including laser vision correction, cataract surgery, retinal care, corneal care, glaucoma treatment, oculoplastic surgery and squint surgery.
| Service area | Useful for | Practical patient note |
|---|---|---|
| Cataract | Cloudy vision, glare, lens opacity, cataract surgery planning. | Ask about lens types, scan requirements, recovery, drops and driving restrictions. |
| Glaucoma | High eye pressure, optic nerve damage, family history, visual field loss. | Regular follow-up matters because glaucoma can progress silently. |
| Retina / medical retina | Diabetic retinopathy, macular degeneration, retinal vascular disease, inherited retina concerns. | Carry previous OCT, fundus photos and injection records if available. |
| Vitreoretinal surgery | Retinal detachment, severe floaters where indicated, macular problems, complex retinal disease. | Sudden curtain/flash/vision loss needs urgent care. |
| Cornea | Keratoconus, corneal scar, dry eye, corneal graft, contact lens complexity. | Ask if topography, cross-linking or specialty contact lens fitting is needed. |
| Laser vision correction | LASIK, PRK, SMILE or other refractive options where suitable. | Suitability testing is critical. Thin cornea, dry eye or keratoconus may change the plan. |
| Paediatric eye care | Children’s vision, lazy eye, squint, congenital cataract, paediatric glaucoma. | Early diagnosis can protect learning, development and long-term vision. |
| Oculoplastics | Eyelid, tear duct, orbit, socket and cosmetic/functional eyelid issues. | Ask if surgery, imaging or minor procedure is separate from consultation. |
| Ocularist | Artificial eye fitting and recovery after eye loss. | Ask appointment timing because ocularist clinics may be scheduled visits. |
| Optometry, orthoptics and diagnostics | Glasses, vision testing, eye alignment, scans and detailed eye measurements. | Plan extra time for drops and tests. |
Doctors and consultants at Moorfields Eye Hospital Dubai
Moorfields Dubai has consultant ophthalmologists and specialist eye-care teams. Doctor availability changes by specialty and schedule, so use the official medical team pages and confirm by phone before travelling.
Search by eye condition first, then doctor name. A cataract surgeon, retina specialist, glaucoma specialist and paediatric ophthalmologist are not interchangeable.
Ask doctor location, consultation fee, insurance cover, expected scans, dilation need and follow-up rules.
- Use the official Moorfields medical team pages before calling.
- Ask if the doctor is available in Dubai or Abu Dhabi.
- Ask whether a scan or optometry test must happen before the doctor consult.
- Ask if your pupils may be dilated; driving may be unsafe after dilation.
- For surgery, ask who explains the estimate, risks, lens/procedure options and follow-up schedule.
- For children, ask if orthoptics, dilation or school-vision reports are needed.
Insurance and payment at Moorfields Eye Hospital Dubai
Moorfields UAE lists many insurance providers and plan networks for Dubai and Abu Dhabi. But a listed insurer does not automatically mean every doctor, scan, procedure, injection, lens, laser surgery or surgery is covered.
Ask if your insurance card is accepted for the exact doctor and eye specialty.
OCT, visual field, topography, biometry and fundus imaging may need separate approval.
Ask about surgeon fee, facility fee, lens/procedure options, medicine, drops, follow-up and exclusions.
- Call your insurer/TPA and ask if Moorfields Eye Hospital Dubai is in-network for your exact plan.
- Ask whether direct billing applies or reimbursement is required.
- Ask if pre-approval is needed for imaging, injections, laser, surgery or advanced lenses.
- Ask whether elective laser vision correction is excluded from your policy.
- Keep approval messages, invoices, scan reports and doctor notes until billing is closed.
For cataract, retina injections, glaucoma procedures and LASIK/PRK, never assume coverage. Ask for the approval rule and written estimate before treatment when the case is not urgent.
Parking, metro and arrival tips
Moorfields Eye Hospital Dubai is in Dubai Healthcare City, a busy medical area. Parking availability can change by time of day, clinic traffic and paid parking rules. Always check signs and confirm with reception if you are unsure.
| Arrival option | Best for | Practical tip |
|---|---|---|
| Car | Families, elderly patients, children, surgery follow-up and patients carrying reports. | Arrive early. Check DHCC/Al Razi building signs for paid parking, basement access or valet options. |
| Taxi / ride app | Patients who may have dilating drops, blurry vision or post-procedure discomfort. | Use “Moorfields Eye Hospital Dubai Healthcare City” and confirm Al Razi Building area. |
| Metro | Visitors who can walk comfortably and do not expect eye dilation. | Dubai Healthcare City Metro Station is the key landmark. Avoid walking in heat if unwell. |
| After dilation | Retina, glaucoma, paediatric and full eye exams may need drops. | Do not plan to drive yourself after dilation unless the doctor confirms it is safe. |
| Children’s visits | Paediatric eye tests can take longer due to drops and cooperation time. | Bring snacks, water, sunglasses and school reports if relevant. |
Do not publish a fixed parking fee unless the hospital or building confirms it for the current date. The safest call question is: “Where should Moorfields patients park today, is basement/valet available, and what are the current parking charges?”
Moorfields Eye Hospital Dubai Google Map
Use this map for orientation, then open live navigation for current traffic, parking and entry guidance.
Urgent eye symptoms: when not to wait for an appointment
Moorfields is a specialist eye hospital, but sudden or severe symptoms should be treated urgently. If you cannot get immediate specialist advice, use emergency services or the nearest emergency department.
Sudden vision loss, a curtain/shadow over vision, flashes with many new floaters, severe eye pain, chemical injury, eye trauma, sudden double vision, painful red eye with nausea, or vision changes after injury should not wait for a routine appointment. In the UAE, call 998 for ambulance, 999 for police or 997 for fire/civil defence where appropriate.
New flashes, many floaters or curtain-like shadow can suggest retinal tear/detachment and needs urgent assessment.
Rinse the eye immediately with clean running water and seek emergency help. Do not wait to book a normal appointment.
Severe pain, halos, nausea or sudden blurred vision can be urgent. Get medical help quickly.
DHA and UAE government services that may help patients
For eye emergencies, complaint support, insurance concerns or facility verification, official UAE/Dubai routes can help alongside the hospital’s own feedback process.
| Need | Official route | How it helps |
|---|---|---|
| Emergency medical help | UAE emergency numbers | 998 for ambulance, 999 for police, 997 for fire/civil defence. |
| Medical complaint | DHA Submit Medical Complaint | DHA allows patients/caregivers to submit complaints about healthcare professionals and facilities. |
| Insurance complaint | DHA insurance complaint service | Use for insurance feedback, complaint or dispute against insurance companies. |
| Doctor/facility lookup | Dubai Medical Registry | Search licensed healthcare professionals or facilities in Dubai. |
| DHA help | Contact DHA | DHA help centre can guide patients on health regulation and services. |
Keep appointment messages, invoices, approval/rejection emails, doctor name, diagnosis, prescriptions, scan reports, treatment plan and the hospital’s written response. Clear documents are more useful than a vague complaint.
Official Moorfields Eye Hospital Dubai video
This official Moorfields Eye Hospitals UAE video gives a quick overview of Moorfields Dubai and its specialist eye-care environment. Use video for orientation only; appointment timing, doctor availability, fees, insurance and parking should still be confirmed directly.
Official channel: Moorfields Eye Hospitals UAE on YouTube.
Local insider tips for a smoother Moorfields visit
- Ask about dilation before you go. If drops are used, your vision may be blurry and light-sensitive for hours.
- Bring sunglasses. They help after dilation, especially in Dubai sun.
- Do not drive after eye drops unless cleared. Arrange taxi or someone to drive you if retina/cataract/glaucoma scans are expected.
- Carry old prescriptions. Bring glasses prescription, contact lens prescription, old OCT scans, topography, visual fields and surgery notes.
- For children, plan extra time. Paediatric eye exams can take longer because drops and tests may need waiting time.
- For LASIK/PRK, stop guessing suitability. Only proper scans can confirm if laser vision correction is safe.
- For cataract, ask lens questions early. Monofocal, toric, multifocal or extended-depth lenses may affect price and expectations.
- For diabetes, do not skip retina checks. Vision can feel normal even when diabetic eye disease is developing.
- For contact lens users, ask when to stop lenses before testing. Some corneal measurements need a lens-free period.
- Use the metro or taxi if possible. Dubai Healthcare City parking can be busy, and eye drops may make driving uncomfortable.
FAQs about Moorfields Eye Hospital Dubai
Where is Moorfields Eye Hospital Dubai located?
Moorfields Eye Hospital Dubai is located in Dubai Healthcare City, P.O. Box 505054, Dubai, United Arab Emirates. It is commonly associated with the Al Razi Building 64 area.
What is the phone number for Moorfields Eye Hospital Dubai?
The Dubai phone number is +971 4 429 7888. Use it for appointments, doctor timing, insurance questions, location help and general enquiries.
What are Moorfields Eye Hospital Dubai opening hours?
The official hours are Monday to Thursday 8:00 AM to 8:00 PM, Sunday and Friday 8:30 AM to 5:30 PM, and Saturday closed. Ramadan hours can differ.
How do I book an appointment at Moorfields Eye Hospital Dubai?
You can use the official appointment request page or call +971 4 429 7888. The online form is a preliminary request, so wait for confirmation before travelling.
What eye treatments are available at Moorfields Dubai?
Services include specialist adult and paediatric eye care, cataract, glaucoma, retina, cornea, oculoplastics, squint, laser/refractive vision correction, diagnostics, optometry and orthoptics.
Does Moorfields Eye Hospital Dubai treat children?
Yes. Moorfields UAE provides specialist eye care for adults and children, including paediatric cataract, paediatric glaucoma, squint/strabismus and child vision concerns.
Does Moorfields Eye Hospital Dubai accept insurance?
Moorfields lists many insurance providers and networks, but coverage depends on your exact plan, doctor, scan, procedure and approval rule. Confirm with both the hospital and your insurer.
How much is consultation at Moorfields Eye Hospital Dubai?
There is no single public consultation fee for every doctor and service. Call the hospital to confirm current consultation fee, co-pay, scan costs and follow-up rules.
Can I drive after a Moorfields eye appointment?
Not always. If your pupils are dilated, vision may be blurred and light-sensitive for several hours. Ask before the visit and arrange transport if needed.
When should I seek urgent help for an eye problem?
Seek urgent help for sudden vision loss, flashes with many floaters, curtain-like shadow, eye trauma, chemical splash, severe eye pain, sudden double vision or painful red eye with nausea.
Final takeaway
For a smooth Moorfields Eye Hospital Dubai visit, confirm the exact doctor, eye specialty, appointment time, consultation fee, insurance approval, expected scans, dilation need and parking route before leaving. For sudden or severe eye symptoms, do not wait for a routine appointment—use urgent medical help immediately.